Customer Service Microsoft Office
Resume:
SHILA PATEL
DES PLAINES, IL ****8
*****.**@*****.***
Phone Number: 847-***-****
Maintain accurate and timely basis patient & provider’s records
Effectively work with staff, patients, and other members in a professional manner; while maintaining confidentiality in accordance to HIPPA regulations
Remarkable communication and listening abilities with outstanding organizational and interpersonal skills
Enjoys providing excellent customer service in dealing with the public
Maintain patient records confidentiality
Maintain filing, all incoming and outgoing provider calls, taking care of daily mails, deliveries
Work Experience
Entry level Clerical Support clerk
GENEX Services LLC
Schaumburg, IL
2012-2016
Plan and lead professional development activities for administrators, supervisors and support staff
Taking care of providers, patients and clients calls
Prepare, maintain or oversee the preparation and maintenance of attendance, activity, planning, or personnel reports and records
Recommend personnel actions related to programs and services
Organizing, Planning, and Prioritizing Work
Scheduling Work and Activities
Developing Objectives and Strategies
Upload documents to different clients thru systems / manually
Experience: Microsoft Excel spreadsheets, Microsoft Office & Microsoft Outlook
Mrs I – Bill Review Processor
GENEX Services LLC
Schaumburg, IL
2007-2012
* Processing & pay workers compensations bills with proper codes
Dealing with clients, providers and patients records
Reprocess & Reconsider bills for providers
Claim set-ups leader
GENEX Services LLC
Schaumburg, IL
2003-2007
Filing & setting up all new claims per client’s need
Keeping all claim records and work with clients
Taking provider calls and directing them with the right claim
Mail Room Clerical Lead
GENEX Services LLC
Schaumburg, IL
1998-2003
Customer service responsibility with incoming & outgoing calls
Sort incoming & outgoing mail, prepare deliveries, copying, faxing
Work with staff per their needs.
Ordering all office supplies plus other duties
Assist and greets customers, clients.
Clerical Office Assistant
Dawn Graphics
Elk Grove Village, IL
1994-1998
Customer service responsibility with incoming & outgoing calls
Sort incoming & outgoing mail, prepare deliveries, copying, faxing
Work with staff per their needs.
Ordering all office supplies plus other duties
Education
Bachelor's Degree, B A
S B Garda College
Navsari, Gujarat State, India
July 1974- April 1978
Honors & Awards
Recognition of Dedicated Service
Award received several times for 3 years,5 years,7 years,10 years and 15 years of service
Other Information
Active Member of Local Community
Participate in my local church/temple at least once a week. I am engaged in different activities, which serve the local community such as health fairs, food drives and blood donations.
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