Supervisor Staff

Poskode

Job code

LM

Postitel

Job title

Logistics Senior Manager

Pick & QC

Posbekleêr

Staff member

Grace Ngoma

Datum

Date

09Jun 2015

JOB DESCRIPTION

Task

Responsibilities

Manage the despatch environment

Overseeing the accurate picking, packing and distribution activity in the desired timeframes

Maintain and release customer orders according to their requirements and pick plans.

Assign workloads to warehouse workers, evaluate the warehouse employee performance

Assist management in establishing warehouse standards and procedures

Maintain regular attendance

Ensuring that all orders are received and acted on in a timeous manner

Ensuring that orders are packed correctly by staff without error or omission and within the prescribed standards

Ensuring that the despatch equipment and software is used in the prescribed manner

Ensuring that all records are updated and all packages labelled correctly

Arranging for all packages to be delivered effectively and timeously in accordance with the client orders through the speed services post, courier services and company vehicle delivery

Planning staff resources ensuring that there are sufficient staff and necessary equipment during peak periods

Recommend operational changes if necessary in the interest of efficiency

Provide business performance reports and records

Stock Control

Planning, monitoring and reporting on stock levels

Keeping abreast of all peak periods to ensure adequate stock levels are in storage

Keeping stock control system up to date and planning future capacity requirement

Determining stock re-ordering levels on fast moving stock and slower selling items

Monitoring and reporting stock levels to Logistics and Operations Manager

Utilize space efficiently and effectively, exercise ad hoc movements to create space inbound stock

Manage Deliveries

Responsible for the delivery of orders utilising a number of services.

Liaising with Postal Service to arrange for collections and deliveries in accordance with service level agreement

Liaising with courier companies and agencies to collect and deliver consignments on time and in accordance with service level agreements

Organising deliveries and collections by utilising company drivers and company vehicles

Ensure that all scheduled deliveries are completed and POD’s are captured

Using de track system to plan and schedule routes for deliveries on a daily basis

Ensuring that the company vehicles are well maintained and kept in good working order

Ensuring that drivers act responsibly and take care of the vehicles in accordance with the company vehicle policies

Monitor tracking systems and routes taken by drivers in company vehicles and provide management reports

Customer Liaison

Responding to queries from customers

Providing customer feedback by email and / or telephone in a professional manner and within timeframes agreed

Overseeing Staff

Taking overall responsibility for staff and their wellbeing within the department

Training and developing staff

Identifying training needs

Motivating and encouraging staff to work in accordance with company policies and procedures

Reporting on staffing activities

Dealing with minor transgressions and disciplinary procedures

Qualifications and Experience

Critical Skills

Description

Matric

Computerized Cashier

1 Year

Supervisory experience

At least 1 years’ experience in a supervisory role

Experience Skills

Skills

Communication English and Afrikaans written and spoken

Inter-personnel Skills

MS Word

MS Excel

MS Outlook

Stock Management Systems

Barcode stock processes

Courier processes Knowledgeable on processes, pricing, weighing and waybills

Characteristics

Critical

Patient Communicating with Staff Groups

Problem solving Have the ability to identify problems and provide solutions

Empathetic

Sympathetic

Transparent

Supportive

Contact this candidate