Customer Service Professional Experience
Resume:
Logan Ho
Lead QA Analyst
**.********@*****.***
linkedin.com/in/logan-ho-87607b2a/
Profile
Driven and personable lead QA analyst experienced in high pressure environments. Poised and competent with demonstrated ability in leadership. Efficient team member familiar with wide range of testing applications and procedures. Seeking an opportunity in which my skills can be utilized to their fullest potential. Professional Experience
KIXEYE - Senior QA Oct. 2011 – Jul. 2017
● Manage off-site teams
● Provide guidance and training for QA team
● Identify and request needs for QA from other teams
● Measure feature slip or creep against sprint impact and report
● Writes documentation to describe program evaluation, testing, and correction
● Evaluate features and develop test cases for game features
● Establish and maintain documentation by working with development
● Write, revise, and verify quality standards and test procedures
● Review new or modified game documentation
Digital Chocolate – QA Lead Apr. 2010 – Oct. 2011
● Identified and reported project risks (bugs) to the development and executive teams
● Lead teams of testers through smoke plans and Sanity test templates during time constrained application pushes
● Coached, trained and provided guidance to less experienced test team members
● Attended and contributed to developer and team lead meetings Zynga – QA Lead May 2009 – Oct. 2009
● Identified and reported project risks (bugs) to the development and executive teams
● Lead teams of testers through smoke plans and BVT test templates during time constrained application pushes
● Wrote weekly / monthly reports to management and developers to enhance the effectiveness of quality assurance
● Coached, trained and provided guidance to less experienced test team members
● Identified risks in Terms of Service contracts
● Managed and replied to customer service tickets
● Attended and contributed to developer and team lead meetings Sony Entertainment America – QA Analyst Mar. 2007 – May 2009
● Identified and reported project risks (bugs) to executive teams
● Tested connection functionality pertaining to online gaming
● Worked as a solid team member to increase productivity
● Granted “Longest Commitment Award”
Tools: Education:
- Jira, Charles Proxy, Practitest, Jenkins, Google Docs
- George Washington High School
- San Mateo City College 2 year GE
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