Customer Service Sales

ANTONIO R. JAMES

Address: **** ****** ****, ******, ** 20706 Phone Number: 301-***-**** E-mail: ***************@*****.*** Page 1 of 3

MERCHANDISING – MATERIAL AND INVENTORY MANAGEMENT – OPERATIONS MANAGEMENT Warehousing ~ Supply Chain Management ~ Contractor ~ Logistics PROFILE OVERVIEW

Highly astute, accomplished and self-motivated material management professional offering over 10 years of demonstrated warehousing, operations and inventory experience. Dedicated and meticulous – high level of precision, mental concentration and visual attention to detail in a strict and physically demanding production environment. Expertise in and sound understanding and knowledge of a variety of automated and computerized systems to augment logistics and life cycle management practices. Progressive history delivering consistent results while promoting substantial business growth and profitability independently and in a team environment. Working knowledge of major ERP and Inventory Management systems. QUALIFICATIONS / SKILLS

Distribution

Proficient with Power and

Hand Tools

Inventory Cycle Counting

Preventive Maintenance

Strategic Planning

Basic Computer Skills

Data Entry

Driving/ Operating Company

Vehicles

Quality Improvement

Warehouseman

Equipment Maintenance and

Installation/Assembly

Error Reduction

Recordkeeping

Customer Service

Microsoft Office Suite

Proficiency

Asset Management

Receiving/Picking/Packing

Hand Truck/Forklift/Pallet

Jack Operating Experience

Loading/Unloading

PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS

Sherwin-Williams - Washington, DC

Sales Coordinator December 2016 – Present

Key Accomplishment:

Recognized for outstanding and prompt customer service within the first six (6) months of employment

Supports sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers

Assists customers in person and over the phone by determining needs and presenting appropriate products and services

Ensures sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications

Stocks shelves and set up displays, clean store equipment, and loads and unload trucks

Assists in making deliveries when necessary and prepares and processes Purchase Orders and Bills of Lading

Operates small hand tools, scales, and material handling equipment such as fork lifts, pallet handlers, and hand trucks

Home Depot - College Park, MD

Merchandising Execution Associate September 2014 – March 2017 Key Accomplishments:

Successfully and continuously updated high-traffic displays to drive consistent sales

Increased sales and maximized inventory turns through execution of merchandising strategies

Served as an Operations Manager by ensuring all price changes are up to date

Uncovered merchandising and inventory needs and recommended the best solutions to meet them

Consistently strategized to meet Regional, Store, departmental, and personal merchandising goals to drive sales and maximize inventory turnover

Designed and retained merchandising displays for everyday items and special promotions

Efficiently tasked seasonal resets assigned

Utilized computer systems to access merchandising reports

Timely and efficiently cleaned and organized all project sites

Attended to merchandising needs at multiple store locations

Executed approved projects requested by store, district, and regional leadership

Read, interpreted, and completed actions based on findings to ensure set compliance

Regularly built and designed bay structures displays, signs, plan-o-grams, and overhead ANTONIO R. JAMES

Address: 9120 Fowler Lane, Lanham, MD 20706 Phone Number: 301-***-**** E-mail: ***************@*****.*** Page 2 of 3

Decontaminated, maintained and approved all bays to meet merchandising standards

Resolved complex service issues or referred to appropriate managers or associates to guarantee customer satisfaction and retention

Maintained technical knowledge by attending educational workshops and reviewing publications

Ensured cleanliness and maintenance of equipment and tools used in the delivery or loading processes

Operated small hand tools, scales, and material handling equipment such as fork lifts, pallet handlers, and hand trucks

Conducted Bay Integrity Tasking – initiating all price changes (specialty, bulk, sales) were current

Participated in Team Safety exercises and practices

Conducted compliance audits in appliance show room and document findings, changes and issues

Served as an Inventory Management Associate (IMA) to make sure that inventory was on route and well-stocked

Maintained record for materials, report creators and supply trackers

Frequently drove box trucks for curb-side delivery

Used barcode scanners to track and itemize merchandise Giant Food Store - Lanham, MD

Dairy Clerk June 2014 - August 2016

Key Accomplishments:

Frequently ensured efficient operations of Store to meet department objectives and maintain 100% product inventory levels

Safely loaded, unloaded and moved heavy/bulky products via Store pallets and equipment

Ensured that all Federal, State and Company standard regulations for product food Safety and sanitation were met

Managed transportation of all stocks and store it at appropriate stock areas

Monitored all store shelves and arranged it according to stock tags

Integrated new items into shelf space in order to market properly

Maintained a high level of product information along with stock levels and store displays

Employed sanitary and safety procedures to ensure proper maintenance of productivity standards

Explained, promoted and sold Store products and services to increase brand awareness

Assisted in the administration of training new team members on Store policies and procedures

Ensured compliance and execution of established Standard Operating Procedures (SOPs)

Cultivated new and existing customer relationships by promoting a positive and friendly work environment and delivering exceptional customer service

DPI Specialty Foods - Upper Marlboro, MD

Overnight Order Selector September 2013- July 2014 Key Accomplishments:

Consistently met established company production and service level standards by ensuring all orders picked are presentable and properly staged for transport

Selected, sorted and stacked products quickly and accurately using specified building procedures

Safely operated pallet jacks, dolly’s and electrical walkies

Labeled all products and packages for all outgoing orders

Utilized understanding the pallet layers, heights, and counting methods to efficiently loaded pallets onto trucks and trailers

Zimmerman Associates - Washington, DC

Material Handler (for the Library of Congress) June 2008- September 2013 Key Accomplishments:

Improved Library efficiency by removing the overflow of collections (i.e. books, magazines and other printed material) from the floors, book trucks and shelves enabling the staff to retrieve items for requests and materials in a timely manner

Orderly relocated large segments of the Library’s general, sensitive, valuable, and special collections

Tagged, issued, realigned, transported and stacked supplies ANTONIO R. JAMES

Address: 9120 Fowler Lane, Lanham, MD 20706 Phone Number: 301-***-**** E-mail: ***************@*****.*** Page 3 of 3

Arranged, distributed and rotated Library’s book inventory in accordance with prescribed procedures including shelving accuracy, adherence to shelfload specifications

Maintained inventory records to ensure that government property, especially the Library’s collection materials, are properly handled and kept secure to avoid loss or damage

Ascertained that the books were in order by the Library of Congress classification number

Used innovative customer service skills to provide property information and supply availability

Utilized database library systems to organize and maintain data into a catalog record and to locate bibliographic records matching materials that were being processed

Seamlessly provided collections maintenance support, including but not limited to, shelf reading and selecting and pulling materials for the off-site and storage facilities and other projects from various stack areas

Followed detailed instruction sheets for care such as handling guidelines, shelf reading guidelines and collections pick list procedures

Managed stock and prepared requisitions for parts and supplies

Shifted various Library collections to relieve congestion

Tracked the storage and movement of books throughout several decks of the Library

Ensured safe receipt, storage, and movement of collections and associated equipment and supplies DISH Network - Lanham, MD

Field Service Technician 1 July 2006 - June 2008

Key Accomplishments:

Independently diagnosed errors and solved client issues with 100% customer satisfaction

Connected cable boxes, cable lines, and satellite dishes to delivers television signals to service subscribers

Used computer systems(hardware/software) to program, write software, set up functions, enter data and process information

Inspected equipment, structures, and materials for installations to attaching or grounding satellite dishes

Ensured proper connections with receiver boxes

Analyzed information, evaluated results, calibrated with customers and tested equipment to find faulty components

Troubleshot, tested, repaired and serviced technical equipment

Computerized/automated cost estimated for labor and materials

Kept records of work orders, test, and maintenance

Managed all on site installation, repair, maintenance and test tasks First Baptist Church of Glenarden - Glenarden, MD

Facilities Operation and Maintenance March 2000 – June 2006

Maintained facility upkeep by performing various custodial responsibilities

Set-up rooms for various events (i.e. banquets, meetings, performances)

Performed all janitorial and custodial duties assigned EDUCATION

George Washington University, Washington, DC

Degree Sought: Undergraduate 2005-2006

Major: Sociology

Duval High School, Lanham, MD

High School Diploma Graduation Date: 2005

Degree/Major: General Studies

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate