Customer Service Information Technology

Beth Chastain

**** ****** ***** **********, ** **406 336-***-**** ***********@*****.***

Objective

Associate of Information Technology student seeking transition to the technology field in a Help Desk or Technical Support role. Extensive previous experience in customer service and customer-facing roles (10+ years). 2 years in managerial roles overseeing up to 20 staff members.

Skills & Abilities

More than 10 Years of Customer Service and Managerial Experience

Excellent communication skills, focusing on customer needs

Detail-oriented and efficient in providing swift problem resolution

Microsoft Office 365– Word, Excel, PowerPoint, Visio

Education

Associate of Applied Science in Information Technology

Kaplan University GPA: 3.73

Relevant Coursework: Networking Concepts, Networking with TCP/IP, Desktop Administration, Network Administration, Routing and Switching I & II Information Technology Internship at Kap Technology

Experience

Office Manager / Mechanic Assistance 06/2015-Present

FMA Auto Sales Greensboro, NC

Oversee staff of 8 in an auto repair and sales setting

Discuss automobile repair needs with incoming customers (roughly 10 daily)

Calibrate machines, assist mechanics with repairs and help with diagnostics of automobiles

Order all parts needed for completion of repairs and complete and file paperwork

Update automobiles for sale

Delivery Driver 11/2013-11/2016

Piedmont International Bakery Greensboro, NC

Pick up daily invoices and pull orders for delivery

Deliver all products to businesses in a timely manner

Turn in deposits and place orders to be delivered the following day

Input all information into Quick Books

Manager 11/2013-12/2014

Blu Margarita Greensboro, NC

Managed staff of 20, including wait staff and kitchen

Scheduled employee shifts and completed bi-weekly payroll

Created and maintained inventory spreadsheet

Trained all employees to use the touch screen Aloha computer systems to input orders

Coordinated supply orders with vendors

Resolved computer system issues

Inventory and Stock Clerk 11/2012-04/2016

Blu Martini Greensboro, NC

Planned and implement systems to maximize sales and revenue

Maintained regular communication with staff and management through meetings and discussions

Labeled items using stamps, identification tags, electric marking tools and other equipment

Ordered inventory weekly and maintain inventory records

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