Customer Service Self Employed

SANDY CORTES

*** ********** ***** *****, ******, FL 32712 321-***-**** ***************@*****.***

Career Summary

Over fourteen years of experience providing educational & vocational training relating to women, marriages and family coaching. Interjecting practical principles within the context of in-depth counseling sessions, as well as small and group conferences.

Secured multiple paid administrative positions in the corporate arena for many years while energetically volunteering in areas that have helped me gain the necessary experience needed for being effective in the corporate industry with customer service, administrative, event coordinating and public speaking.

Gifted in the area of public speaking and delivering a humorous yet, direct message by utilizing effective illustrations and personal testimony.

Have strong interpersonal, organizational and analytical skills.

Highly skilled and compassionate, empathetic and solution oriented professional dedicated to providing excellent care with a positive attitude.

Motto: When there is a problem there is always a solution!

Areas of Expertise

Compelling Public Speaking

Motivated & Driven

One-on-One Mentorship

Event Management

Customer Service

Training & Development

Problem Solving

Client Relations

Recruiting & Staffing

Change-Driving Leadership Coach

Strong Work-Ethic

Bilingual (Spanish)

Time & Task Management

Energetic

Detail Oriented

Database Management

Team Player

Professional Experience

Full Time Student

Liberty University-Online January 2015- Current

Public Speaker Volunteer 2003- Current

Church in the Son –Marriage & Women’s Ministry

Coordinate staff to run booths for signups for Women’s event

Provide individual and small group counseling sessions

Large group presentations within a classroom setting.

Motivational Seminars

Educate: Conflict Resolution/Social Skills; Coping Skills & Development Awareness

Work effectively with women, marriages & families

Successfully recruited & trained volunteers as needed

Executive Assistant/Floor Manager

Volunteered for 10+ years before coming on payroll January 2015 – Jan 2016

Empowering Couples

Speak with clients and evaluate client for coaching

Provided one on one counseling as an Intern-to couples and women

Educated on Prepare & Enrich -Premarital Counseling

Educated on different teachings for singles, marriages and families

Managed office support, along with strong leadership roles

Coordinated all aspects of 7-10-week classes quarterly

Organized, Planned, Managed events from conception to completion; arranged stage and program schedules; managed on site logistics

Optimized the event experience for attendees by ensuring all on site specific challenges were handled sufficiently

Managed staff of 10-12 people

Self Employed Sep 2007 – Aug 2009

Premier Designs Jewelry, Inc – Apopka, FL

Home Jewelry Business; held weekly jewelry parties while building sales teams

Attended Educational Classes to help build team

Administrative Assistant Jun 2006 – Jan 2008

Church in the Son – Orlando, FL

Operated telephone switchboard and greeted incoming guests

Resolve complaints from incoming phone calls or walk-ins

Performed administrative support tasks such as: proofreading, transcribing, processing pay records, invoices, balance sheets, etc.

Maintained database of 4500 members

Service Coordinator Jun 2001 – Jan 2002

Opus South Management – Maitland, FL

Directed collection of monthly assessments, rental fees, and deposits

Investigated and resolved complaints, disturbances and violations

Coordinated maintenance, repairs, and remodeling for properties

Prepared detailed budgets and financial reports for properties

Solicited and analyzed bids for repairs, renovations, and maintenance

Recording Coordinator Mar 2000 – Jun 2001

Challenge Enterprise, LLC, Longwood, Florida United States

Processed Satisfaction of Loans

Prepared lists of legal instruments for specific pieces of land with buildings

Processed and created Corporate Assignments to show ownership

Copied or summarized recorded documents, such as mortgages, trust deeds, and contracts that affected property titles

Front Office Assistant promoted to District Clerk Feb 1997 – Jan 2000

Orlando Regional Healthcare Systems – Orlando, FL

General receptionist duties, routine correspondence, appointment scheduling

Arrange conference, meeting, or travel reservations for office personnel

Supervise clerical staff and provide training for new staff

Process insurance/claim forms and interview patients to complete documents

Perform general bookkeeping duties; collect, record, and disburse funds

Maintain medical records, technical library, or correspondence files

Establish work procedures and schedules of clerical staff

Education

High School Diploma 1993

Maynard Evan High School – Orlando, FL

Masters Diploma in Biblical Counseling with Marriage and Family 2015

Light University – Online

Bachelor of Science, Psychology with Cognate in Counseling Currently Enrolled

Liberty University – Online & Seminole State College

Technical Skills

Word, Excel, PowerPoint, Outlook

Dropbox, Google Drive

Delta Systems Database

Mail chimp

Tech Savvy

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