Sales Customer Service
Resume:
LORIE MCLEE
Phone: 540-***-****
*****.*****@*****.***
Qualifications
A self-motivated individual with order management experience. Effective team player with excellent interpersonal skills and a professional attitude. Adept at managing multiple, diverse tasks simultaneously and has a proven ability to work under pressure. Looking forward to the challenge of learning new skills. Flexible and adaptable to all situations. Areas of expertise working with sales, billing, and service agreements.
Professional Experience
ORDER MANAGEMENT COORDINATOR Charter Communications Herndon, VA March 2016-Present
Scheduled 100 plus salesforce jobs for Broadband and Commercial Cable sales of upgrades, installs, and special requests using ICOMS/CSG billing system.
Entered up to 100 new, upgrade, downgrade, and disconnect service orders for sales weekly.
Cross reference all Commercial Service Agreements using salesforce database.
Conduct accuracy checks on all sales orders submitted by sales agents.
Enter sales orders in ICOMS/CSG billing system. This required accuracy and an eye for detail.
Adhere to productivity standards to ensure all orders are handled timely and efficiently.
Contacted over 100 customers to schedule installations of services.
Developed through training and on-the-job experience a thorough understanding of the entire ICOMS/CSG billing process including but not limited to; pro-rates, non-pays, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
ORDER MANAGER TEAM LEAD DLT Solutions Herndon, VA November 2007 to June 2015
Resolved up to 50 escalated orders and issues weekly.
Assisted in interviewing candidates that were being considered for Order Management Team.
Back up for Order Manager when teammates were out.
Trained and coached newly hired Order Managers (OMs).
Fielded questions regarding orders (from DLT Sales Reps, vendor partners, and OMs).
Monitored and managed company-wide backlog management and reporting at weekly meetings.
Creating, maintaining, tracking and reporting on status updates for open Early Book’s (EB’s) to CFO and Accounts Payable Department.
Booking funding Customer Orders with FAR clauses when in house.
Monitored attendance and coverage for 20 employees.
Compiled and completed Electronic Database Interchange (EDI) reports weekly.
Reviewed orders over 10k for quality assurance and signing when needed.
Reviewed and approved unusual or high dollar orders for processing.
Assisted with and writing company-wide workflows and processes.
Assisted in development and testing of new company tools.
Researched and completed Contract Close-outs weekly.
Managed order returns and managed Credit Memo/RMA process daily.
Maintained dialogue with all vendors regarding order issues weekly.
Worked with Accounting Team to process complex orders in the system.
Was responsible for the reconciliation of customer accounts/orders weekly.
Billing Specialist Global Mail Herndon, VA May 2000 to November 2007
Submitted over 100 bills to clients weekly.
Provide information to the customer service and sales departments as requested daily.
Respond to billing questions from both local and international customers daily.
Processed and kept track of incoming payments and accounts in compliance with financial procedures and policies.
Performed daily financial transactions which included classifying, computing, posting, verifying, and recording accounts receivable data.
Prepared and sent out invoice, bills, and bank deposits daily.
Compared billing accounts with accounts receivable ledger in order to ensure that all payments are properly posted and accounted for regularly.
Verified discrepancies by clients, and resolve their billing issues on a weekly basis.
Sent bill reminders to clients regarding outstanding accounts.
Generated financial statements on a quarterly basis.
Prepare reports detailing accounts receivable status on a weekly basis.
Computer Software
Novell, Famis, Icoms, CSG, and Salesforce, Microsoft Office Suite 2013
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