Sales Customer Service

DANIELLE VU 318-***-****

**** ********* ***** * **********, LA 71303 *********@*****.***

Highly organized with extensive experience in managerial duties such as scheduling, maintaining payroll, recruiting, and training. Reputation for maintaining inventory and low shrink. Thorough and detail- oriented with a demonstrated commitment to excellence. Ethical working style; known for exercising discretion and maintaining confidentiality. Proven ability to thrive in a fast paced environment through advanced multi-tasking skills. Excellent presentation/communication skills. Able to learn and apply learned knowledge quickly and effectively.

EMPLOYMENT HISTORY

Aaron’s

(June 6, 2014 – Present)

Assign sales territories, set sales goals, and establish training programs for the organization's sales representatives.

Set sales quotas.

Advise the sales representatives on ways to improve their sales performance.

Develop scripts.

Oversee regional and local sales managers and their staffs.

Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door.

Deploying successful marketing campaigns and own their implementation from ideation to execution.

Experimenting with a variety of organic and paid acquisition channels.

Build strategic relationships and partner with key industry players, agencies and vendors.

Good taste, a sense of aesthetics and a love for great copy and witty communication.

Insure overall delivery and quality of the unit's offerings to customers.

Volunteer for or get involved in cross-functional projects as a means of learning the business and expanding your professional network of contacts.

Seek additional education in core management topics, including accounting, operations, sales and marketing.

Responsible for offering training in a job-specific area.

Train new hires as well as veteran employees and conduct training to improve company practices at annual meetings.

Assistant Manager, Dollar Tree,

(February 2010 – February 2013)

Responsibilities included recruiting and training employees to achieve and excel past company standards. Maintain store inventory while still providing superior customer service. Create weekly schedules and maintaining payroll that is given. Process all daily, weekly, and monthly paperwork.

Danielle Vu

Page Two

Assistant Manager, Radio Shack

October 2008 - February 2010

Responsibilities included checking customers' credit. Activating new service and adding additional lines of service. Transferred mobile numbers from other service providers. Coaching and training new and current employees.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Ten years of retail experience

Eight years of cashier experience and cash management

six years of managerial experience

Extensive knowledge and experience in inventory control

ADDITIONAL SKILLS

Excellent in Microsoft Office, with focus on Word

Web and tech savvy, require little to no training

EDUCATION

Bolton High School – Diploma (2007)

Alexandria, LA

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