Scott Brzeski

***** ******* **.

North Olmsted, Ohio 44070

440-***-****

ac1io9@r.postjobfree.com

Professional Summary

Professional sales and call center experience manager for 3 years with strong dependable, communicative personality. Highly skilled at training and managing inbound/outbound customer service/sales representatives. Dedicated to the strongest level of customer service.

Creative, organized, adaptable, and very detail Oriented

Strong Organizational Ability

• True Team player

• Effective communication skills-

Good Work Ethic

Handled customer resolution and complaints effectively

Kiddie College, North Ridgeville, Ohio Kindergarten Teacher

September 2014 to present

Working with kindergarteners helping them with homework and doing in class projects. Also taking them outside for free time and taking them on fieldtrips

Dental Works, North Olmsted, Ohio Patient Relations Coordinator (PRC)

March 2012- August 2014

Responsibilities include: answering phones, filing, verifying insurance, greeting patients, scheduling and confirming appointments, as well as other duties to maintain the front office.

Stratmar Financial Retail, Cleveland Hopkins Airport, Ohio Sr. Sales Associate

September 2011- February 2012

Engaging customers and assisting them in signing up for the One Pass Plus card

MBNA – customer service and collections Team Lead

April 2008-Feb 2011

Primary focus customer service worked in credit card sales and then moved to collections 60-180-day delinquent accounts effectively managing and recovering payments from clients- inbound/outbound though auto dialer. Team Lead for recovery collections department: managed a team Received many customer service and performance awards for individually

and as a Team Lead

Best Buy, Avon, Ohio Sales Manager

October 2002-January 2007

Worked as supervisor in home theater sales. Provided effective primary sales support for customers and sales associates.

January 2001- February 2002

Berea Children’s Home, Berea, Ohio Counselor

Worked with boys, ages fifteen through seventeen years and convicted of sexual offences, living in one of the campus homes. Responsible for documenting their three-hour counseling sessions. Also worked with the boys in their day to day responsibilities and activities, including cleaning rooms, sports, and meals.

Education

Early Childhood Education worked towards BA Lorain Community College

Graduate of North Olmsted High School, North Olmsted, Ohio (May, 1996).

References Available Upon Request

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