Customer Service Sales
Resume:
Scott Brzeski
North Olmsted, Ohio 44070
***********@*****.***
Professional Summary
Professional sales and call center experience manager for 3 years with strong dependable, communicative personality. Highly skilled at training and managing inbound/outbound customer service/sales representatives. Dedicated to the strongest level of customer service.
Creative, organized, adaptable, and very detail Oriented
Strong Organizational Ability
• True Team player
• Effective communication skills-
Good Work Ethic
Handled customer resolution and complaints effectively
Kiddie College, North Ridgeville, Ohio Kindergarten Teacher
September 2014 to present
Working with kindergarteners helping them with homework and doing in class projects. Also taking them outside for free time and taking them on fieldtrips
Dental Works, North Olmsted, Ohio Patient Relations Coordinator (PRC)
March 2012- August 2014
Responsibilities include: answering phones, filing, verifying insurance, greeting patients, scheduling and confirming appointments, as well as other duties to maintain the front office.
Stratmar Financial Retail, Cleveland Hopkins Airport, Ohio Sr. Sales Associate
September 2011- February 2012
Engaging customers and assisting them in signing up for the One Pass Plus card
MBNA – customer service and collections Team Lead
April 2008-Feb 2011
Primary focus customer service worked in credit card sales and then moved to collections 60-180-day delinquent accounts effectively managing and recovering payments from clients- inbound/outbound though auto dialer. Team Lead for recovery collections department: managed a team Received many customer service and performance awards for individually
and as a Team Lead
Best Buy, Avon, Ohio Sales Manager
October 2002-January 2007
Worked as supervisor in home theater sales. Provided effective primary sales support for customers and sales associates.
January 2001- February 2002
Berea Children’s Home, Berea, Ohio Counselor
Worked with boys, ages fifteen through seventeen years and convicted of sexual offences, living in one of the campus homes. Responsible for documenting their three-hour counseling sessions. Also worked with the boys in their day to day responsibilities and activities, including cleaning rooms, sports, and meals.
Education
Early Childhood Education worked towards BA Lorain Community College
Graduate of North Olmsted High School, North Olmsted, Ohio (May, 1996).
References Available Upon Request
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