Technical Support Manager

Terrence Barnes

**** ***** **** ***** ********, MD 20772

********@*****.*** 202-***-****

OBJECTIVE:

Seeking to continue a career in the Information Technology Industry by applying 17+ years of practical and educational experiences that offers new challenges and growth potential

TECHNICAL SKILLS:

Knowledgeable in and possess work experience in the following technical areas:

Network Setup, Help Desk Management & Support, and Disaster Recovery

Experience with Active Directory, Windows 2003/2008 Server

Experience Leading Complex System Projects, Network Configurations, and all Microsoft Office products

Relevant Work Experience:

2015- Present Hartford Technology Network Manager

Troubleshooting Windows networks, LAN/WAN, DNS, TCP/IP, Active Directory

Network Installations, upgrades, repairs, user training on VR headsets, etc.

Setup and Maintain Laptops, Ipads, Printer’s, and mobile devices

Network Setup and Support including diagnostics on PC/Laptop failures

Provide 24/7 Technical Support

2010-2015 Premier Analysis Senior Network Technician

Manage and Perform System/Network Administration tasks including Monitoring Servers, System Maintenance &

Investigating and Handling All Technical Issues

IT Consulting, Day to Day Guidance and Assistance, and Data Backup

Program Support, Risk Assessment Support, Remote Support, Maintenance and Upgrades

Build, Secure, and Maintain Network Infrastructures & Wireless Networks

Responsible for Administering and Supporting Network Security, Planning, and Managing IT Projects

2007-2010 Bonner, Kiernan, Trebach & Crociata, LLP Information Systems Assistant Manager

Managed all aspects of Network Operations for District of Columbia, Philadelphia, and New Jersey locations

Managing the IT Support Infrastructure including Configuring, Responding, and Troubleshooting Request Tracker Systems Software, Operating Systems, PCs, Monitors, Printers, Hard Drives etc.), and Voice Communications Systems

Established, supported and maintained Hardware & Devices necessary to telecommuting personnel. Laptops,

I Pad’s and all Hand held devices

Responsible for all Users Account Setup & User Training on System.

Installed, monitored and maintained organization’s LANs and WANs to assure reliable communication for multiple office locations in various states.

2000-2007 Tower Federal Credit Union Technical Support Analyst

Responsible for Managing Help Desk Support and Track-IT troubleshooting ticket system.

Responsible for Responding to Complex Technical Hardware and Software Problems.

Communicate Effectively with Vendor Support Service Groups to resolve Network Issues during Outages or Periods of Degraded System Performance.

Responsible for Maintaining PBX phone Systems and Assorted Hardware.

Responsible for Monitoring all System Servers such as SQL, DNS, WINS, CMS, and DHCP

1995-2000 Giant Food Porter

EDUCATION:

Strayer University

BS Computer Information Systems, 2003

University of Maryland College Park

MS Computer Management candidate, 2019

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