Data Entry Administrative Assistant

Deborah E. Mino

*** ****** *******

Broadview Hts., OH 44147

216-***-**** *******@***.***

Administrative professional with excellent communication skills. Can be trusted with confidential information. Personal qualities include a high level of integrity, dependability, loyalty, and capability to work under deadlines and meet performance goals. Work well with others, have a friendly personality, have a pleasant and courteous voice, excellent telephone etiquette, go the “extra mile” to get a job or project done. Am able to do more than one project or task at a time. Also love versatility and challenges.

WORK HISTORY

August '11 to June ‘17 CONSUMER SUPPORT SERVICES

Human Resources Assistant/Office Manager - Answer telephones, payroll for over 100, schedules, letters, expense reports, benefits, HR filing, consumer filing, dealing with employee concerns regarding payroll, scheduling & benefits, 40lK, handling the new hires benefits meeting with paperwork.

March ’07 to February ‘11 R.L. STEVENS & ASSOCIATES

Office Administrator – Answer telephones, data entry, scheduling clients with the

consultants, greeting clients, resumes, excel reports, letters, sending out packages to new

clients and mail, running credit cards, keeping track of payments and when due.

February ‘04 – June ‘06 TITLE REALTY MANAGEMENT COMPANY

Saks and Goldberg Company

Administrative Assistant - Answer phones, handle apartments, taking in rent, talking to

the tenants, trying to resolve tenant complaints/problems, entering rent money into the

computer which tracks each tenant, typing contracts for lots, letters, memos, and talking

to people interested in buying land to build homes on, typing deeds and escrow letters and

AP/AR.

August ‘02 - March ‘03 GENERAL TITLE & TRUST COMPANY

Receptionist/Secretary - Answered the telephone for 8 people, typed letters,

filing, scanning documents and then dragging the needed information into the proper

areas for reports. Did reports on the various agents’ policies that were submitted.

August ‘00 - May ‘02 CALVARY MANAGEMENT

Administrative Assistant - Worked for the owner who is a subcontractor for AAA.

Did multiple tasks such as data entry, payroll, personnel records, maintaining attendance records, interviewing, hiring, firing, telephone answering, scheduling 25 drivers, managing over the drivers, reconciling calls, filing and compiling reports from various sources of data, worked with Excel and MS Works/Word daily.

Deborah Mino, Page 2

March ‘78 - August ‘00 AMERITECH

Worked in several departments during my career with Ameritech. I worked in Information Technology, Network Services, Support Services, Directory Advertising, Ohio Relay Service and Operator Services. I have worked for General, District and Division Managers and Managers where I registered employees for classes, sent out confirmation letters, sent out training materials if necessary, if in-house training set up classroom, put together training materials, ordered refreshments, answered phones, filed, typed letters and memos, sent out billing statementsonce the employee finished the class, Typed letters, memos, reports, filed, payroll, updated personnel records, prepared expense vouchers, coordinated and scheduled meetings, and coordinated travel arrangements. Helped customers with questions regarding their charges for advertising and fixed any errors in their billing. Prepared adjustment vouchers and input the correct/new information. Also held a managerial position - trained new people and researched and wrote an instruction manual for the position. Was operator for the deaf where I relayed their calls to friends, relatives and businesses. As a 411 Operator I answered a minimum of 1200 calls a day, giving customers names, addresses and phone numbers state-wide.

EDUCATION

Cuyahoga Valley Vocational School - Intermediate Excel.

Cuyahoga Community College – Business Courses

SKILLS

Typing - 70 WPM Telephone Answering

Microsoft Works/Word and Excel Filing

MS Outlook Scanning

Postage Machine

Data Entry - Numeric - 10,000 ksph Fed Ex

Alpha - 8,500 ksph MRI and MRI Windows

Notary Public

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