IT Executive

Sunil Kumar Jena

Email:**************@*****.***

Contact No: +91-783*******

Seeking a position as Quality Analyst in a reputed Organization

Objective

Seeking a challenging position, where I can use my knowledge and skills to gain exposure and further enhance my technical and functional skills, to achieve my career goal as a Quality Analyst.

Key MIS Skills / Certifications

A competent professional with 2 years of experience in Quality & MIS Reporting.

Areas of Strength

Thorough understanding of Back Office process and work flow.

Well adaptive towards corporate culture and behaviour & ability to work under pressure

Conducted Training programs in area of expertise.

Employer served

Organization

Industry

From

To

Role

Radiate E-Services Pvt. Ltd.

KPO

Nov-2015

Till date...

Quality Analyst (On Role)

Radiate E Services Pvt. Ltd.

KPO

Jan-2015

Oct-2015

Data Analyst(Off Role)

HCL Technologies Pvt. Ltd.

BSERV-BPO

May-2014

Nov-2014

Customer Service Executive

World Phone Internet Service Provider Pvt. Ltd

TELECOM

Sep-2013

Nov-2013

Software Trainee

Net Profit Consultancy Pvt. Ltd.

IT-SOFTWARE

Jan-2013

Sep-2013

Software Trainee

Educational Qualification

B-Tech with specialized in Information Technology from Gandhi Engineering College,Bhubaneswar,Odisha India, 2012.

Professional Training

DB2 Training from 11th JANUARY 2012 to 18th JANUARY 2012 related to “related to data base management system and different sector”.

One month training on LIVE project at “AFFIX MICROSYSTEM”.

MIS EXPERTISE

Excel Expertise:

Receiving and downloading data from different -different sources, Cleaning and formatting data using by EXCEL.

Cleaning and uploading data in Duplicate Checker Application on date and priority basis. Sharing all data compile file with concern departments.

Removing duplicate numbers from Data through Excel (Tools and formula).

Updating agents data in master database in CSV Format.

Creating and updating agents’ productivity report in Dashboard and Share MIS Dashboard to the seniors.

Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.

Extracting report from CRM agent productivity report on daily basis sharing MIS to the seniors.

Updating Data Tracker and MIS Dashboard on daily and weekly basis.

Creating Agent reports break and log in / log out report

Interacting with client directly through scheduled daily / weekly Business Conversation (Email)

Updating attendance dashboard and sending the agents allocating report GM.

Ensure deliverables (Daily, Weekly & Monthly MIS Reports & Dashboard) are prepared to satisfy the project requirements cost and schedule.

Excellent in MS Access, MS Excel (Hlookup, Vlookup, lookup, Pivot Table & PivotTable Chart, Charts, Macro, Forms, data validation & Scenarios)

Keep the Operation & Finance manager informed of task accomplishment, issues and status.

Prepared Proactive checklist for database & important work to avoid future downtime.

Making Advanced presentation in Ms PowerPoint to present MIS & other related important reports

Joined - Radiate E Services Pvt Ltd, Noida – Nov 2015 to till date

Responsibilities: - Data cum Quality Analyst.

Work Experience

The details of the various assignments that I have handled are listed here, in reverse chronological order.

Radiate E Services Pvt Ltd. (Nov 2015 to till date):

Radiate E Services Pvt Ltd is a partnership firm which deals in various BPO, KPO & Internet products of market like catalogue management, SKU updating, Job posting on job portal, data management, and data crawling.

Duration: Nov 2015 to till date

Role: Data cum Quality Analyst (Times Jobs):

Responsibilities:

•Handling Operation part and data part.

•Validate the agent’s data for job posting @ job portal.

•Merging the search data in whole client database CSV file.

•Make the productivity report for the seniors.

•Train the agents about job searching according to market demand.

•Making strategies and implementing them to improve in job posting.

•Getting updated on processes related to the policy to ensure excellent delivery of services.

•Maintaining relationship with clients.

•Help in client servicing and reporting.

•Manage the head count @ floor.

HCL Technologies Pvt. Ltd.: (May 2014 to Nov 2014):

HCL Technologies: An innovative Technology Solution Enterprise. At the dawn of the new millennium, a unique information technology company was born: HCL Technologies. As narrated in the video below, HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $6bn in Revenue and $15bn in Market Capitalization.

Duration: May 2014 to Nov 2014

Role: Customer service executive.

Responsibilities:

Managing data and update the data and provide customer service.

Validate the updated data at client site.

Mail data to the customer according to need.

Support to the agents at work station.

Maintain the data in excel and update according to the set of rules.

Achievements

• Promoted as Quality Analyst in Nov-2015 (Times Jobs)

• Promoted as Quality Analyst cum Trainer For the Times Jobs Process.

Technical Proficiency

Database : MySQL, DB2, Oracle 10g.

Platform Known : Windows XP/2007.

Server : Tomcat, Apache.

Excel 2007

HTML and Word Press

Personal Details

Name : Sunil Kumar Jena

Gender : Male

Languages conversant : English, Hindi and Oriya

Marital Status : Single

Declaration

I hereby do solemnly affirm that the details furnished above are true to the best of my knowledge and I shall be held responsible for any sort of discrepancies found.

Place: DELHI/NCR Sunil Kumar Jena

Date-03-July-17

Contact this candidate