Data Entry Specialist

Leah Michelle McGee

***** **** **** ****

Gaithersburg, MD 20882

Cell Phone: 240-***-****

E-Mail: *********@*****.***

OBJECTIVE

I am a highly motivated, goal oriented professional with a reputation as a team player and have enthusiasm for helping others. My experience includes caring for the public health and outstanding customer service with skill in utilizing healthcare information systems. I am a dependable worker with the ability to adapt to new concepts and skills. Have ability to communicate effectively with all individuals and advanced knowledge of Microsoft Office.

BACKGROUND SUMMARY

Progressively responsible government administration, management services, managed health care, and community health services experience include: Consolidation transition services, Internal controls, Provider relations, Needs assessment/Strategic Planning, Implementation assistance, Program development, and Operations/Personnel management.

WORK EXPERIENCE

Data Entry Specialist 5/2016 – 3/2017

Emmes Corporation

Researched records for National Institutes of Health research study by providing data quality through accurate, complete, and timely data abstraction and data entry for Collaborative Perinatal Mortality Linkage Project.

Assisted in the creation of Electronic Case Report Forms (eCRFs) site to support, data cleaning and quality control processes to ensure data integrity.

Ensured security and integrity of hardware and software to avoid data breaches.

Resigned from Federal Service 2014 2014

Center for Mental Health Services, Office of Consumer Affairs 2009 – 2014

Public Health Advisor

Oversaw selected projects, or portions of larger projects that were typically complex.

Peer reviewed the Request for Proposals (RFPs); in particular the NIH Outreach Partnership Program RFPs.

Created office documents using advanced functions of word processing software.

Advised and assisted public health personnel in development of activities to administered and established program.

Planned and scheduled, and coordinated activities and explained program policies, procedures, activities, services, and benefits to public health personnel and other parties.

Maintained complex reports using spreadsheet software.

Prepared reports, and other substantive program documentation for use in assessing and evaluating program operations.

Using a database tracking system ensured that I maintained a consistent level of consumers on this listserv and exceeded the baseline numbers.

Created and maintained a listserv of 4,000 individuals and consumers on current and imminent information on grants, funding opportunities, meetings, and scholarships.

Provided information regarding consumers/patients, topic, and facilities, policies, procedures, and locations to patients, family members, staff, etc., or referred to other resources and/or individuals for difficult questions or concerns.

Attempted to resolve complaints of a local administrative nature, and refer other complaints to the appropriate authorities if not able to answer.

Maintained all consumer/patient records, both electronic or hardcopy, according to regulation ensuring each entry contained proper patient and referred health care provider identification, i.e., state, and or local facility.

Filed original documentation in the consumer/patient record and copies of documentation into manual and electronic files.

Respond to routine questions via email. Answer substantive requests for information concerning office operations.

Received guests and visitors in person and on the telephone. Recorded and relayed messages and/or redirected calls. Obtain identifying information and determine the nature of the visit/call to route to proper individuals.

Responsible for the duties inherent to the processing and care of patients referred to a particular state and or entity for medical care.

Write correspondences on behalf of leadership in response to routine inquiries. Wrote summaries of briefings and or meetings for distribution to workforce personnel.

Center for Mental Health Services, Office of the Director 10/2007 – 2009

Program Analyst

Assisted SAMHSA/CMHS and its 20 Federal partners in the implementation of the Goals and Recommendations put forth by the President’s New Freedom Commission on Mental Health.

Participated in planning meetings with senior executives from the 20 Federal Agencies comprising of the Federal Partners Senior Workgroup (FPSWG) and their respective deputy secretary comprising the membership of the Federal Executive Steering Committee (FESC), along with key partners in State and local government and the private sector. Assisted entities in prioritizing issues, developing strategies and goals tailored to their specific needs and concerns.

Participated in annual needs assessment of each Federal Partner. Analyzed and evaluated needs assessment data and presented findings and talking points to senior staff at strategy meetings. Assisted in the preparation of suggested annual workgroup priorities.

Independently coordinated scheduling of all Federal Partner cross agency task specific priority workgroups. Coordinated and disseminated material to all workgroup Chairs, Vice Chairs and members. Was responsible for all logistics; meetings, security clearance, conferencing and video needs.

Attended and participated with supervisor in all Federal Partner workgroups and assisted in the analysis of all patterns, trends, and outcomes resulting in the presentation of formal conclusions and recommendations.

Collected and conducted initial analysis of all monthly progress reports from these workgroups and assisted in the bi-monthly summary reports to FPSWG. Participated in the follow-up analysis and preparation of the bi-annual progress reports to the Federal Executive Steering Committee resulting in proposed changes in mission, standard operating procedures and delegation of authority affecting program operations.

Arranged and facilitated bi-monthly meetings of the Federal Partner Senior Workgroup. Scheduled meetings based on personal knowledge of workload and current issues. Based on information by supervisor concerning focus of meeting, and people to attend, make all arrangements necessary such as location, time, contacting participants, and ensuring all required materials and services were provided. Informed supervisor of conflicts, contacts and other people to attend meetings in lieu of supervisor when necessary, and maintained supervisors and other selected transformation staff members’ calendar to minimize conflicts in scheduling.

Center for Mental Health Services, Office of the Director 10/2004 - 10/2007

System Transformation Assistant

Participated in planning meetings with senior executives from 20 Federal agencies comprising the Federal Partner Senior Work group and their respective deputy secretaries and the membership of the Federal Executive Steering Committee (FESC); which was established by Executive Order, and is the first ever such group in Federal history, New Freedom Commission sub-work group, along with key partners in State and local government and the private sector.

Entered, manipulated, and/or retrieved information and data from automated systems.

Independently responsible for all logistics of meetings, guests, and phone calls.

Resolved all administrative issues and referred complaints to supervisor for appropriate handling.

Maintained records of all membership activities and information related to the FESC and the Federal Partner Senior Workgroup.

Center for Mental Health Services, Child Adolescent and Family Branch 10/2001 - 10/2004

Staff Assistant

Responsible for project offer federal site visit travel ($100,000). Maintained the travel budget and logistics for 8 Federal project officers and branch chief.

Recorded, entered, manipulated, and/or retrieved information and data from automated systems.

Maintained and monitored employee appointment schedules for the office.

Received and greeted visitors in person and on the telephone.

Attempted to resolve complaints of a local administrative nature, and refer other complaints to the appropriate individuals.

Responsible for writing and coordinating responses to controlled correspondences assigned by the Executive Secretariat.

Assisted senior project officers with special projects of national significance in the field of mental health and related areas.

Prepared speeches and complex slides and/or briefings using presentation software for presentations.

Using the automated ITAS (Internal time and attendance system) system, maintained all time and attendance records for office employees.

Completed travel for employees using the (DTAS) Defense Travel Automated Services System. Coordinated travel arrangements and logistics for branch chief and staff.

Served as branch office manager. Maintained office records of various types such as personal and office files.

Center for Mental Health Services 6/2000 - 10/2001

Director's Office, with Office of Surgeon General

Staff Assistant

Track and coordinate special cross-organizational projects and activities, oversee related contracts, assemble and analyze information needed to make budget decisions on projects, track expenditures, and resolve all issues related to the logistics for these projects.

Develop written reports to keep all parties informed of progress and/or any special issues that require higher-level attention. Make certain that all projects and activities comply with all administrative policies and procedures to ensure implementation and compliance with Federal, DHHS, PHS and SAMHSA regulations. Provide general administrative assistance and advice on these matters.

Assist senior project officer and others, with special projects with National significance in the field of mental health and related areas. This is accomplished through a variety of contracts, purchase orders, inter/intra agency agreements, and often with planning groups to be established and coordinated. In absence of project officer, Director and Deputy Director, I coordinate projects through the contractor and other work that requires resource management.

Serve as office manager. Implement and generate a variety of tracking and filing systems for a high volume of internally developed and incoming materials related to this office’s primary activity. Entered, manipulated, and/or retrieved information and data from automated systems.

Accurately maintain lists of individuals involved in various stages of developing, writing, reviewing and producing Youth Violence: A Report of the Surgeon General. Establish tracking systems to organize all phases of projects, which is critical for timely completion. Scheduled appointments into an automated system, keep supplies of various materials and forms for distribution.

Work as a liaison in activities between contractors and individuals involved in developing the Surgeon General’s Report including tracking payments and vouchers for contributors. Assist project officer by reviewing incoming contract-related documents, i.e., delivery schedule reports and payment vouchers for accuracy.

Establish and maintain relations/contacts with various interest groups involved or concerned with special projects including consumers, National organizations, Foundations, members of Congress and top-level management and program officials in other Federal agencies. Also, State and local government elected officials, directors of State and local public and private mental health service organizations, leaders of health consumer and family advocacy groups and members of the research community.

Assist in determining the need for and justifying additional resources, e.g., staff, space, equipment. Ensure that projects and activities are properly coordinated with the work of other organizations performing related functions. Generate complex reports using spreadsheet software in excel.

Food and Drug Administration, Center for Devices and Radiological Health 1/1996 - 6/2000

Consumer Safety Technician

Position located in the Office of Device Evaluation (ODE), Center for Devices and Radiological Health (CDRH) was responsible for the overall safety and effectiveness of all medical device applications, Pre market notifications, Investigational Device Exemptions and Pre-market Approval Applications that proceed to market.

Performed administrative/legal reviews of Investigational Device Exemptions (IDE), Pre-market Approval Applications (PMA) and Pre market Notifications (510(k)) to ensure safety and effectiveness of the new medical devices intended to proceed to market.

Maintained all medical device records, both electronic or hardcopy, according to regulation ensuring each entry contained proper identification.

Correctly filed original medical documentation in the record, and copies of medical device documentation into files.

Food and Drug Administration, Center for Devices and Radiological Health 12/1991 - 1/1996

Secretary

Greet and screened visitors and answered telephone calls to ensure routing to appropriate staff or office.

Served as personal assistant to the Associate Director and Director of Division.

Performed administrative responsibilities required to effectively and efficiently manage the organization and its programs.

Communicated with Congressional offices and department heads, and handled other inquiries concerning correspondence and documents being processed.

Independently arranged meetings and conferences for Assistant Director. This included travel plans and itineraries.

Entered, manipulated, and/or retrieved information and data from automated systems.

Provided information regarding unit, procedures, and locations to callers, staff, etc., or referred to other resources for difficult questions or concerns.

Attempted to resolve complaints of a local administrative nature, and referred other complaints to the appropriate individuals.

Developed, implemented, and adapted administrative procedures, controls and reporting requirements necessary to ensure accountability.

Tracked documents and maintained information concerning action items and deadlines.

Arranged staff meetings and conferences, obtained details of agenda and briefed Associate Director in preparation of meetings.

Reviewed and determined the disposition of all office correspondence; determined priorities, and ensured quality control.

Reviewed outgoing correspondence and ensured accuracy of subject material, format, and grammar; when required, edited and rewrote for clarity and organization.

Responsible for the clerical duties inherent to the processing of guests; i.e., visitor badges, greeting and ensuring processed accurately.

EDUCATION

Montgomery College (2 years)

Rockville, MD

Course: General, Psychology

Good Shepard School

Baltimore, MD

High School Diploma - 5/1988

REFERENCES

Michael Blackwell, DVM, MPH

Former Deputy Surgeon General, OSG, USPHS

Currently Independently Employed

Phone Number: 865-***-****

Email Address: ***************@***.***

Elizabeth Sweet

Child, Adolescent and Family Branch

Public Health Analyst

Phone Number: 240-***-****

Email Address: *********.*****@******.***.***

Michael Sturniolo

Food and Drug Administration

Consumer Safety Officer

Phone Number: 240-***-****

Email Address: *******.*********@***.***.***

Damon Collie

Emmes Corporation

401 N. Washington Street, Suite 700

Phone Number: 301-***-****

Email Address: *******@*****.***

ADDITIONAL INFORMATION

May 25, 2005 - Secretary Thompson Award for Distinguished Service for outstanding collaborative spirit in transforming the mental health system in the United States.

May 5, 2006 - Superior Internal Service Award for outstanding commitment and stellar collaboration with CMHS and the Federal Partners in achieving the promise "Transforming Mental Health Care in America"

May 2008 - Nominated by Kathryn Power, M. Ed., Center Director, CMHS, as a Pocket of Excellence

"for sustained work in facilitating and organizing the Federal Executive Steering Committee on Mental Health Transformation and the Federal Partner Senior Workgroup and Committees. This is a complex balancing act with membership of senior levels of the Federal government, across nine agencies, with over 20 separate and equal groups of committed public servants who collaborate on specific projects, initiatives and problems. It has sustained itself for over 4 years through a combination of will, perseverance and respectful communication, all guided by Leah's commitment to excellence in service. Its success is largely attributable to Leah's unwavering continuity of support and personal attention to each member."

Certifications

Intermediate and Advanced Contract Officer Representative (COR) 2009 and 2013, exp. 2015

Federal Acquisition Certification 2009, exp. 2011

HHS Appropriations Law 2011, exp. 2013

Small and Disadvantaged Business Utilization 2010, exp. N/A

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