Manager Customer Service

Professional Summary

Skills

Work History

***** ****** ***** **, *******, Texas 77084 • Cell: 713-***-**** • ***.********@*****.*** Dedicated, hardworking company management professional with extensive daily planning and operations experience. Skilled in staff training and development. Natural leader

Staff scheduling

Dynamic, friendly hostess

Inventory control and record keeping

Microsoft Office

Empowers high-performing sales teams

Strong work ethic

Passion for customer satisfaction

Business operations expertise

Marketing and advertising

Self-motivated

Accomplished manager

Analytical problem solver

Store Manager, 02/2008 to 11/2013

service city – Arlington, tx

Supervised a team 5 associates.

Maintain constant presence on sale floor to address customer needs. Hire, recruit, and train quality team members.

Ensure team members prepare quality products and complete orders quickly. Organize and complete store opening and closing procedures. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Supervisor, 11/2013 to 12/2015

Armada Towing AAA – Houston, TX

Supervised a team of 15 associates.

Safely loaded and unloaded deliveries according to size of load and content description. Managed discrepancy documentation for incoming shipments. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Education

Established and maintained excellent customer relationships. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.

Invoiced, collected monies due and settled accounts each day. Manager, 12/2015 to Current

Armada Towing AAA – Houston, TX

Supervised a team of 3 area supervisors and 54 associates. Reduced employee turnover by 45% through first year. Reduced overtime by 20% by first year.

Helped earn the company 94% customer satisfaction ratings on AAA surveys. Carefully interviewed, selected, trained and supervised staff. Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.

Maintained a safe working and guest environment to reduce the risk of injury and accidents. Progressive Leadership Experience

Staff Training Experience

Leadership Communication Skills

Bachelor:

University of Jordan -

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