Customer Service Data Entry
Resume:
TAMMY LYNN SHORT
ac1ifd@r.postjobfree.com
YELM, WA 98597
OBJECTIVE
TO OBTAIN A CHALLENGING CAREER WITH A COMPANY THAT IS WELL-ESTABLISHED AND OFFERS ROOM FOR GROWTH AND
ADVANCEMENT. HAVING HAVING SKILLS IN THE CUSTOMER SERVICE INDUSTRY, LOGISTICS, RETAIL, SALES AND MANY OTHER
INDUSTRIES,I AM LOOKING TO FURTHER MY CAREER, . ACHIEVE MY GOALS WHILE LEARNING NEW SKILLS FROM AN
ORGANIZATION THAT WILL PROMOTE ME TO BE SUCCESSFUL. LOOKING TO SHARE MY KNOWLEDGE AND GAIN MORE
KNOWLEDGE TO HELP THE COMPANY AND MYSELF BECOME SUCCESSFUL, LOOKING FOR LONG-TERM PLACEMENT.
PROFESSIONAL PROFILE
HIGHLY MOTIVATED, RESULTS DRIVEN PROFESSIONAL WITH MORE THAN 10 YEARS OF EXPERIENCE IN CUSTOMER SERVICE
AND CUSTOMER SATISFACTION. ABILITY TO PROVIDE SERVICE TO EACH INDIVIDUALS NEEDS AND ENSURE EACH NEED IS MET
WITH THE HIGHEST IMPORTANCE.GENUINELY ENJOY HELPING PEOPLE THROUGH CONSULTATIVE SALES AND SATISFACTION.
KNOWN ABILITY TO BUILD RELATIONSHIPS AND EDUCATE CUSTOMERS RESULTING IN CUSTOMER SATISFACTION, RETENTION
AND INCREASED SALES.TEAM PLAYER WHO IS ABLE TO WORK TO TIMELY DEMANDS AND EFFECTIVELY MANAGE MULTIPLE
WORKLOADS.TRAIN NEW EMPLOYEES IN CUSTOMER SERVICE SCRIPT RECITATION, CONFLICT RESOLUTION, AND DATA ENTRY.
MEMORIZE COMPANY PRODUCTS AND SERVICES, WITH THE ABILITY TO ANSWER CUSTOMERS QUESTIONS QUICKLY AND
EFFECTIVELY. MAKE RELEVANT UPSELLS AND MAINTAIN A HIGH CUSTOMER SATISFACTION DATA BASE. ABILITY TO SIT FOR
LONG PERIODS OF TIME AND DO REPETITIVE MOVEMENTS WITH NO PROBLEM.ABLE TO LEAD, MOTIVATE AND TRAIN TEAMS BY
EXAMPLE, TO DELIVER OUTSTANDING CUSTOMER SERVICE AND ENSURE PROCEDURAL COMPLIANCE.
PROFESSIONAL EXPERIENCE
CONTRACT HARDWARE
10/2016-12/2016
AUBURN WA
WAREHOUSE SUPPORT
CUSTOMER SERVICE, QUALITY ASSURANCE, IDENTIFY ALL CUSTOMER PRODUCTS, PROCESS DAILY REPORTS AND LEDGERS, VERIFY PRODUCTS RECE
PACKAGE EACH PROJECTS ITEMS ACCORDINGLY, TEAMED UP WITH OTHER ASSOCIATES TO EFFECTIVELY LABEL AND PACKAGE EACH CUSTOMER'S ITE
VENDOR RELATIONS, ANSWER AND ASSIST CUSTOMER QUESTIONS AND ASSIST IN CUSTOMER SATISFACTION.
10-20 SERVICES INC
4/2013-8-2015
LAKEWOOD WA
PRODUCTION CONTROL MANAGER
BOOSTED PRODUCTION FOR MORE THAN 50 ASSOCIATES, PROCESSED DAILY PRODUCTION REPORTS, LED DAILY OPERATIONS AND OVERSIGHT FOR A
PRODUCTION ACTIVITIES.SPEARHEADED INITIATIVES TO INCREASE PRODUCTIVITY WHILE KEEPING BUDGET COST DOWN TO THE BOTTOM LINE.
TRAINED AND DEVELOPED AND COUNSELED EMPLOYEES TO DEVELOP A HIGH PERFORMING TEAM
VERIFIED AND RECORDED COUNTS AND CONDITION OF CARGO RECEIVED
OPERATE POWER TOOLS, LIFT TRUCKS, PALLET JACKS AND FORKLIFTS SAFELY WITH 0% INCIDENT RATE
QUALITY ASSURANCE INSPECTOR/INVENTORY CONTROL INBOUND AND OUTBOUND
RECORD ALL DOCUMENTATION ON DIFFERENT TYPES CHEMICALS USED IN WAREHOUSE
OVERSEE SPECIAL ORDERS AND IDENTIFY ITEMS THAT NEED SERVICING
PROCESS AND IDENTIFY, RECORD SENSITIVE ITEMS
ENSURE HIGHEST QUALITY OF GOODS TO BE SHIPPED BACK TO CUSTOMER
FLUENT IN MATH AND READING AND FOLLOWING INSTRUCTIONS
EXCEL
WORD
POWERPOINT
GOOGLE DRIVE
ONE DRIVE
GOOGLE DOCS
IMPLEMENT IMPORTANCE OF KEEPING WORK AREA CLEAN AND SAFE
RESPONSIBLE FOR INVENTORY CONTROL ON HIGH DOLLAR ITEMS FOR THE US ARMED FORCES
MAINTAIN ACCURATE ACCOUNTABILITY OF GOODS RECEIVED AND SHIPPED, CREATE BOL FOR INBOUND AND OUTBOUND SHIPMENTS
PACKAGE AND VERIFY CARGO FOR SHIPPING
VENDOR MANAGEMENT, AND VENDOR COMMUNICATION
CONTRACT NEGOTIATIONS, QUALITY ASSURANCE,
DISPATCH IN ROUTE DRIVERS FOR DROP OFF AND PICK UP, CREATE BOL
FOR SHIPPING NEEDS
CREATE, ADJUST, SHARE SPREADSHEETS AND FORMULAS FOR CREATING INVOICES
IMPLEMENT AND PROMOTE THE LEAN PROGRAM TO HELP BUSINESS BECOME MORE SUCCESSFUL AND GENERATE MORE REVENUE, HANDLE PAYROLL, PAYROLL ISSUES, PREPARE PAYROLL DEDUCTIONS ENSURE THEY ARE FORWARD LED
ACCORDINGLY PREPARE DOCUMENTS FOR TAX PURPOSES,
COMBAT ARMS TACTICAL
JBLM, WA
MANAGER
STORE OPERATIONS
INVENTORY CONTROL, ACCOUNTABILITY
FREIGHT HANDLING AND RECEIVING
PAYROLL, TIME SHEETS, DATA ENTRY
TRAIN NEW EMPLOYEES, MOTIVATE TO ENSURE COMPANY PROCEDURES WERE FOLLOWED
SHIPPING AND RECEIVING
KNOWLEDGEABLE WITH EXCEL, WORD, POWERPOINT, GOOGLE DRIVE
CREATE DOCUMENTS, STORE DOCUMENTS IN PROPER LOCATION
ASSEMBLE ITEMS TO BE DISPLAYED AND REASSEMBLE ITEMS FOR CUSTOMERS
COMMUNICATE WITH VENDORS AND ARRANGE SHIPPING AND DELIVERY
BANKING PROCEDURES, RECONCILE, BALANCE, MAKE DEPOSITS
OPENING AND CLOSING OF BUSINESS PROCEDURES
INVENTORY CONTROL, ACCOUNTABILITY, CREATE INVOICES AND SPREADSHEETS
PROMPT AND COURTEOUS CUSTOMER SERVICE/ QUALITY ASSURANCE WHILE MAINTAIN HIGH PRODUCTION/PACKAGING AND INSPECTING
DISPATCH AND ROUTE DRIVERS FOR PICKUP AND DROP OFF
EDUCATION
EVEREST UNIVERSITY ONLINE
2/2010
4.0 GPA
NO DEGREE EARNED, PLANNING TO RETURN
CERTIFIED IN COMPUTER OPERATION, TECHNOLOGY AND SOFTWARE USE
COURSEWORK IN OPERATION AND BUSINESS MANAGEMENT
OFFICE ADMINISTRATION AND PUBLIC COMMUNICATION,
STRATEGIES FOR SUCCESS PROGRAM
EXCEL, POWERPOINT, WORD
DATA ENTRY
JONES COUNTY JR COLLEGE
1988-1990
NO DEGREE EARNED
4.0 GPA
RETAIL SALES, MARKETING
SEMINARY ATTENDANCE CENTER
5/1988
HIGH SCHOOL DIPLOMA EARNED
3.8 GPA
DECCA CLUB AND 4 H
VOCATIONAL SCHOOL FOR SALES AND MANAGEMENT
TOP 10% OF CLASS
REFERENCES
RICHARD BURNITE- PROFESSIONAL
LACEY WA
SECURITY OFFICER
KNOWN 5 YEARS
LEONARD BRUCE PROFESSIONAL/FRIEND
FAYETTEVILLE, NC
US ARMY
KNOWN 14 YEARS
CARLOS DIAZ- PROFESSIONAL
WAREHOUSE PRODUCTION MANAGER
KNOWN 3 YEARS
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