Customer Service Administrative Assistant

Objective: Dependable Administrative professional committed to providing a high quality of service to a thriving company which offers continuous growth opportunities and stability for valuable employees.

Skills: Type 50 wpm, SAP R3, Excel/Word/Publisher/Power Point/Access, DPIS, FIM, eCircuit MAPS, Lotus Notes/Outlook Adobe Acrobat 9 and PDF Converter, Nitro Pro, SharePoint, Cpdm Software Systems, Excellent Verbal and Written Communication Skills, Extensive Customer Service Background, SharePoint, Knowledge of GO95 and Joint Pole Association

Work Experience

05/02/2016-03/24/2017 Johnson & Johnson / Bio Sense Webster Irwindale, CA.

Document Specialist

Keeping data organized, safe and available. Maintaining paper files, electronic files, or even databases. Inputting, organizing, and retrieving information from these systems, gathering data for management, and compile reports or statistics to best display the data.

Filing, scanning, faxing, composing correspondences, data entry, preparing mail, and ordering supplies.

Create reports, maintain records, and conduct research as well.

Proficient in computer software programs such as, word processors, spreadsheet programs, and database systems

Basic analytical experience

Proficient typing skills

Data organization and storage knowledge

01/12/2015-02/12/2016 Southern California Edison / UC Synergetic Ontario, CA.

Data Report Analyst /Joint Pole Specialist

Interfacing with the contractor's design resource and providing guidance, training and knowledge in the preparation of the JPA

Providing support in developing and implementing advanced analytical work processes to integrate work planning efforts across the business unit

Working on project plans, gathering and analyzing data, and identifying, tracking and resolving various joint pole business issues

Reconciling the Quality Assurance/Quality Control disposition unresolved report related to the contractor non-conformance and performing other duties as directed.

Preparing and writing correspondence reports, and Document control

Proficient in Office Administration

Able to work in a team environment

07/29/2013-02/28/2014 St. Jude Medical / Insight Global Agency Sylmar, CA.

Administrative Assistant / Human Resource Assistant

Welcomes new employees to the organization by conducting orientation.

Provides payroll information by collecting time and attendance records.

Submits employee data reports by assembling, preparing, and analyzing data.

Maintains employee information by entering and updating employment and status-change data.

Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Assisted in Log in of invoicing data into management programming systems.

Overseeing the process of monthly payments

02/4/2013-07/19/2013 Walt Disney/ CompuCom/Insight Global Agency Burbank, CA.

Scheduling Coordinator/Administrative Assistant

Project scheduling coordinators in information technology (IT) comprises and maintain schedules of tasks and deadlines.

Use of computer system for scheduling, using a calendar feature or proprietary company software.

Organizational skills and the ability to juggle multiple tasks at one time.

01/9/2011-3/23/2012 Southern California Edison Pomona, CA.

Administrative Assistant II

BEX/BI to query, compiles, and analyzes data, then convert into MS Excel spreadsheet format in order to research and resolve data contradictions and anomalies to ensure SAP data integrity.

MS Word to Develop, format, proof, and edit correspondence and memorandums.

MS Excel spreadsheets to provide accurate daily tracking reports of daily document flow and transactions for Supervisors and staff.

Utilize time management skills to complete all assignments and projects in a timely manner or ahead of schedule.

02/2010-01/2011 American Building Supply Rialto, CA.

Receptionist

Organizing work activity, basic accounting and updating the management on scheduled appointments and meetings.

Setting up appointments, sending emails and faxes, collecting fees, making reservations and so on.

2009 - 2010 Elephants Accounting Services Walnut, CA.

Customer Service- (Internship)

Help senior Accountants to sort out all clientele documentation

Data Entry all payable records and process payment

09/ 2007 - 06/2009 Superior Court West Covina CA

Court Clerk

Kept records of materials filed, removed, using logbooks and computers

The criminal division of the court is responsible for creating and maintaining records on all criminal cases in the court

Examines legal documents for completeness, and conformity to requirements; audit documents; affixes seals and stamps to endorse, certify, and/or file documents; examines reports, and other financial documentation for technical defects and accuracy

05/2004 - 08/2007 Precision Management Fontana, CA

Executive Assistant & Customer Service

Compiled, copied, sorted, and filed records of office activities, and business transactions

Review customer invoices, and complaint on problems

Computed, recorded, and proofread data and other information for the manager

Education:

University of San Bernardino 01/16/2017 – Current San Bernardino, CA.

Major: Certified Bookkeeper

Degree: In Progress

University of Phoenix 01/2011 – 06/2015 Ontario CA.

Major: B.A in Accounting

Degree: Received

Citrus College 01/2008 - 06/2010 Glendora CA.

Business Mgmt. / Minor: Accounting

Degree: Received

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