Customer Service Inventory Control
Resume:
Guillermo Guerrero
Pasadena, TX 77506
*************@*****.***
SUMMARY
Assertive and dependable shipping/receiving clerk with extensive warehouse experience. Motivated and highly efficient in providing excellent customer service in both English and Spanish.
Hardworking, team player with an excellent track record of perfect attendance.
QUALIFICATIONS
For the past 20+ years, I have been helping customers with their questions and needs.
I am familiar with UPS, FedEx, DHL, and freight carriers.
I am always placed in charge whenever the supervisor is out of the office.
At Life-Tech, I have attained a perfect attendance record for the past 5 years.
I have received forklift certification.
I am able to communicate in both English and Spanish.
Received recognition for going above and beyond to satisfy customer’s needs.
WORK EXPERIENCE
2011-Present Millar, Inc.
Shipping/Receiving Associate Houston, Texas
Provide accurate and timely shipments for customers. I achieve that by reading sale orders and double checking the product prior to packing and then process the shipment through the various carriers we deal with. Schedule pick up with different carriers, like
UPS, FedEx, and local carriers, either by phone or the internet. Receive product and supplies on a timely basis to have the receiving dock clear by closing of each day. Once received in the MRP system, the product/supplies will be distributed to their designated department promptly.
1998 – 2011
Shipping clerk
Life-Tech, Inc.
Stafford, Texas
Provide accurate and timely shipments for customers. I achieve that by reading sale orders so I can pull the items and stage them for packing and then process the shipment through the various carriers we deal with. Schedule pick up with different carriers, like UPS, FedEx, and local carriers, either by phone or the internet. Assist the shipping supervisor with keeping accurate inventory control by doing monthly cycle counts. Help resolve any discrepancies as they arise. Stock shelves as merchandise arrives either from vendors or our in house product that goes out for sterilization. Use the forklift and pallet jacks to place skids in storage. Provide excellent customer service when customers call and help resolve their questions.
Have attained a perfect attendance for the past 5 years.
In 2000, I along with the shipping supervisor were recognized by the top managers for setting a company record for shipping over 200 orders in one day.
1997 - 1997
Stockroom clerk/returns clerk
Auto Nation/Pep Boys
Stafford, Texas
Provided parts to mechanics on a timely manner by reading work orders to pull the correct items for them so that they can complete their jobs. Kept an accurate inventory control by doing weekly cycle counts and sending returns back to dealerships on a timely manner to assure the company received credit. Maintained the staging area in an organized fashion as to make the work area function more smoothly. Communicated with the mechanics and the purchasing department when there were errors with the orders.
1996 - 1997
Sales associates
Pep Boys
Houston, Texas
Helped customers with their automotive needs by either offer the parts the store carried or going above and beyond by calling other business or dealerships to track down the correct part to satisfy the customer's needs. Helped maintain a customer friendly atmosphere by greeting each and every customer as they entered the store. Stocked the shelves as merchandise arrives from the warehouse. Assisted with monthly inventory control.
Promoted to be in the first group of Pep Boys employees to start up and work at one of three Auto Nation/Pep Boys locations in the Houston area.
1991 - 1996
Sales associates
Autozone
Laredo, Texas
Helped customers with their automotive needs by providing them with parts the store carried or from other business. Helped maintain a customer friendly atmosphere by greeting each and every one as they entered the store. Maintained an accurate record of special orders as each was entered by other associates. Assisted the store manager with opening the store each day and get the store ready for business. Assisted with monthly inventory control and the yearly inventory audit in all stores in Laredo and the smaller stores in the surrounding communities around Laredo. Placed orders with the warehouse as stock levels dropped at or below predetermined levels. Stocked shelves as merchandise arrived from the warehouse. Would always volunteer to help whenever a new or old store needed to be set up or rearranged. Maintain seasonal displays up to date and removed them on a timely manner.
EDUCATION
1991 ITT Technical Institute
AAS in Electronics
San Antonio, Texas
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