Customer Service / Human Resource

Rona Edmondson

***** ******* **. *********, ** **536

Cell: 574-***-****, Email ***************@*****.***

PROFILE SUMMARY

A loyal, seasoned, and dedicated professional with years of managerial experience, and who is deeply committed to up-hold companies mission and core values, is looking to obtain a position with a company that will allow me to use my problem-solving, leadership, and risk management skills. Some of my personal strengths include my ability to establish and maintain good interpersonal relationships within the workplace; working with the customers and youths, along with my ability to coach and develop others while expanding the company's bottom line.

EDUCATION

IWU - Master Degree / Business Administration, Applied Management, 2014

Bethel College - Bachelors of Arts Degree, 2000

Michigan College - Associate Degree Accounting & Certification Computer programming, 1990

House of James Beauty College - Cosmetologist license, 1985

PROFESSIONAL ACCOMPLISHMENTS

A goal-driven leader who maintains productive climate, motivates employees to meet high performance standards.

Implementation of a web-based payroll system, which help the company's payroll move more effectively.

All projects were successfully completed on time and favorable to budget due to effectively prioritizing and juggling multiple concurrent projects.

Work well individual with little or no supervision: as well as, in a group, team setting.

Computer-literate performer with extensive software proficiency covering a wide variety of applications; Microsoft Office, Excel, Word, Outlook, Power Point.

Ability to use ADP and QuickBooks

CPR & First Aid Certification

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Enthusiastic, highly adaptable, positive, and a knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

PROFESSIONAL EXPERIENCE

McGlown's Tax Service September 1985 - Present

Office Manager / Tax preparer & Consultant

Prepare or assist in preparing simple to complex tax returns for individuals or businesses.

Interview clients to obtain information about taxable income, deductibles expenses and allowances. Review financial records; income statements and documentation of expenditures to determine forms needed to prepare tax returns.

Review financial records; income statements and documentation of expenditures to determine forms needed to prepare tax returns.

Collaboratively work and manage 30 agents insure returns have meet the IRS law guidelines and procedures.

Check and verify data entry on tax forms and proper taxes forms filed out properly.

Run reports, and submit returns for electronic filing.

Temple of God Missionary Baptist August 2012 -Present

Office Administrator

Assist the board of directors in creating and meeting business plans, overseeing appointment setting and schedules, and processing deposits and transactions. Also, managing petty cash.

Support and manage Human Resource issue; as well, payroll, accounts receivable and payable issues.

Order office supplies and distribute mail to appropriate departments.

Use templates to establish business weekly bulletins.

Perform data entry and maintain files and copy form as needed.

Margaret's Ministry October 2009 - 2017

Director/ Human resource

Oversee / manage the daily operational affairs of the business; which includes multi-taking admission, Customer service, Accounting, and Human Resource - On-boarding process for new hires, benefits, maintaining filling personnel and clients, orientations, scheduling drug test & fingerprinting.

Manage 15- 25 employees and 2-4 supervisors; in addition, recruiting, staffing training & development.

Assist in Automatic data processing system. Implemented a web-based payroll information system. Handled petty cash and voucher payments.

Use templates to establish companies newsletters and flyers.

Event management - planning and oversee successful fundraisers, food program; which include making weekly menus.

Rona's House of Design February 1998 - 2008

Business Owner / Manager

Effective managed a small business in retail and customer services.

Managed and Assisted Human resource & Accounting - payable, receivable and oversea inventory, ordering supplies.

Hire, training and supervising 10- 15 employees, and multiple scheduling clients appointment..

Demonstrate and explain products, methods, or services in order to persuade customer to purchase products or utilize services.

Operate cash registers, data entry- update customer information records.

Customer service - established and maintain relationship with customers and provide assistance with problems they may encounter.

Assist with company personnel policies, benefits, and procedures to employees.

Compile and balance cash receipts at the end of the day or shift . Record amounts of sales daily.

References

Dion McGlown Area Retail Sales Lead *******@***.*** 574-***-****

William Jones Pastor of Temple of God *********@*****.*** 574-***-****

Vivian Flowers Owner of Flower's Daycare ************@*****.*** 574-***-****

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