Customer Service Sales

KIARA SANDERS

*** ******* ***** ***** ***** Versailles Pittsburgh 15137 412-***-****

***********@*****.***

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EDUCATION

Bradford School, P ittsburgh, PA 15219 July 2012 – August 2013 Hospitality and Travel Management Program, Associate in Specialized Business Degree

412-***-****

Courses: Business Communications I and II, Business Law, Computerized Reservations, Domestic Destinations, Economics, Essentials of Management, Event Planning, Front and Back Office Operations, Guest Relations Management, Hospitality and Travel Externship, Human Relations in the Workplace, Introduction to Travel, Keyboarding I and II, Marketing, Oral Communications, Principles of Sociology, Professional Development, Psychology, Public Speaking, Sales and Customer Service, Supervision, Travel Agency Operations and Meeting Management, Word Processing – Core, Worldwide Destinations, Worldwide Tourism, and Written Communications

EXTERNSHIP EXPERIENCE

Pittsburgh Marriott City Center, 1 12 Washington Place* Pittsburgh, Pennsylvania 15219 USA April 2013- May 2013

Training Process

● Human Resources

● Front Desk Associate

● Room Service Attendant

● Banquet Sever

Carrie Ann’s Bridal Boutique, 7 358 Steubenville Pike Oakdale, PA 15071 March 2013- April 2013

Training Process

● Reorganized merchandise

● Advertised personally and through web

● Created a mission statement to better business

● Wrote and sent out thank you letters

● Documented previous customers

● Created prom and wedding contracts

WORK EXPERIENCE

Pittsburgh Marriott City Center, 1 12 Washington Place* Pittsburgh, Pennsylvania 15219 May 2014 - Current

Overnight Front Desk Supervisor

● Night Audit

● Supervise associates

● Calculate daily revenue

● Manage/overlook all shifts work

Doubletree by Hilton, 1 01 Mall Blvd* Monroeville, PA 15146

May 2016- December 2016 R oom attendant

● Organized the station

● Managed my own floor

● Cleaned up 22 rooms daily

Evening Star, 2 00 Caldwell Avenue, Wilmerding, PA 15148 March 2012 – September 2012

Personal Care/ House work

● Fold back beds

● Serve food/ Beverages

● Kitchen work

Kings Restaurant, 1 820 Lincoln Highway, North Versailles, PA 15137 February 2011 -November 2011 H ostess

● Seating/ Help Serve

● Review Specials/ Communicate

● B us Tables

Macy's Optical Boutique, 1 00 Mall Blvd Monroeville, PA 15146 June 2011- July 2011

Sales Agent

● Pass out fliers

● Promote services & business

● P ersuade

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