Active Directory Software

Phyllis Michelle Jones – OCA OCP

Atlanta, Georgia EMAIL: ***********@*****.*** CELL: 678-***-****

PROFESSIONAL SUMMARY Interested in a Jr. Database Specialist Administrator, where my Oracle 11gR2 certification and training will effectively modify, retrieve information and create reports, design the database, write SQL queries, create tables, indexes, views, database objects and effectively maintain the database with an opportunity to work with an organization that offers me a path for career growth.

TECHNICAL SKILLS MySQL, Software Security Installation, Operating System Installation and Configuration, Microsoft Server 2003, Active Directory User and Computers, Security Testing, backup and recovery, Software testing, Imaging/Re-imaging, Cloning, Gabriel, Ad Works, CAD, CMS tool, Bug Tracker, Breeze, Nova, Remote connection LMI and Join Me, Workbench, Proficient in Microsoft Excel, Access, PowerPoint, Word, Adobe Reader/Flash Runtime, Java, Knowledge Base, Einstein, Setup Softphone and VOIP extensions, Install new hard drive, Install Visio Office suite, Corrupt disk repair, Outlook installation, Application development, Writing SQL scripts, Add and troubleshoot printer issues, analyze, troubleshoot and resolve Windows/Client Server applications, Install/update drivers, install messaging software, Archiving and quota implementation, enabling virtualization, Repair/Restore computers, XML, Remedy/ITSM, SCCM, Asset Console, MS Outlook Vault, OneDrive, Excellent analytical skills, Attention to detail.

EDUCATION

Clayton State University, Morrow, GA; In progress: Junior Bachelor of Science Information Technology

Pacific Institute of Technology; Morrow, GA; ORACLE 11gR2 Certified Associate (OCA) 06/2015

Pacific Institute of Technology; Morrow, GA; ORACLE 11gR2 Certified Professional (OCP) 10/2015

Atlanta Technical College; Atlanta, GA; Computer Science AAS Transfer Student; 2013

PROFESSIONAL TRAINING

ORACLE 11gR2, MS SQL Server 2012, MS Access, SQL Loader, Oracle Reports 2.5, Unix/Linux, Windows OS, Write SQL queries/statements, Relational databases, SDLC, XML, Oracle 11gR2 Installations & Configuration/ Automatic Workload Repository/Automatic Database Diagnostic Monitor on Linux platform, Database Research, Run Reports on Windows and Linux, RMAN Backup & Recovery; +ASM, Visual Basic, Enterprise Manager, Active Directory, Install/Configurations to Linux/Fedora/Ubuntu/Windows operating system.

PROFESSIONAL EXPERIENCE

Win10 Migration Configuration Engineer

(Temporary/Full-time) 01/2017 to Present

UCB, Marietta, GA

Responsibility includes implementing migrating 800 or more machines from Windows 7 to Windows 10 upgrade for global clients. Analyzed and cleanup data in Excel and Remedy ITSM database prior to building machines for the clients. Performed imaging, re-imaging and configurations on the new and/or old laptops, and redistributing laptops back into the population. Involved in testing the database within the workflow of business intelligence and reporting. Documented expected functionality of completed tasks. Serviced any known incidents where migration failed and data did not completely transfer. *Apple iPad Pro Upgrade/Configuration: Performed configurations to 500 or more Apple iPad Pro performing upgrades, enrollments, setting Corporate configurations, Corporate App Store, password, calendar and any other application required to perform tasks within company policy. Deployed and documented in all processed and completed tasks for records.

React upon new request in (SRM)

Check user details and availability in migration log.

Check stock task in Smart IT tool.

Managed CIs in Remedy

Log into user account to access the old computer.

Managed scheduled appointment slots, client calls, and bookings on company SharePoint site.

Responsible for performing proper data flow from the company legacy systems.

Configure OneNote to sync with OD4B.

Performed data backup and transfer with SCCM operator on GCE Data Migration.

Performed manual backup of data, if migration tool fails to backup data.

Performed cloning of old machines to new machines using Active Directory SoftDist Application.

Enter required information for VPN/ Global Protect credentials.

Used Active Directory to replace C: with H: as a backup location for the home drive and migration process to OneDrive.

Experience configuration in a real environment working with clients in a live production environment.

Client consulting and training.

Implementing specifications.

Setup Microsoft Outlook 2016.

Setup MS Outlook as default mail application.

Setup OneDrive for Business application.

Execute Win10 user acceptance tool.

Restore Outlook signature to the new computer.

Restore Outlook vault.

Restore IE favorites.

Restore sticky notes.

Setup printer default.

Setup Skype for Business.

Installed Embrava/Blynk software.

Installed SAP software to all machines.

Installed all required application according to company operations and guidelines.

Perform Imaging using SCCM to deploy operating system on new machines.

Performed cloning in SoftDist Manager.

Performed testing hardware, tools, software, printer setup, mailbox, and Lync.

Perform re-imaging on old machines.

Administered training to clients referencing new machine.

Update and document date of delivery/ create new ticket request to helpdesk support of any known issues during migration.

iPad Pro Upgrade and Configuration

Perform enrollment configuration of the device: Geographical location, Wi-Fi, UCB Email, Contacts, Calendars, Standard company applications, and IMEI number

Setup temporary passcode for the iPad Pro device.

Setup and ensure that Corporate Email, calendar appointments/items, and contacts are available on the iPad Pro device.

Install company applications making sure the Corporate App Store, Plaza, and Password tools are available on the home screen.

Performed iCloud backup and enabled the device for use.

Setup extended auto lock timeout for device.

Performed complete wipe of the original iPad Air device.

Performed configuration testing of Wi-Fi network connectivity for cellular and wireless connections, and all other applications as a quality check for performance.

Dedicated to the job and dependable.

IT Specialist (Temporary/Part-time) 02/2016 to 01/2017

NueMD, Marietta, GA

Responsible for supporting computer system issues, managed the operation and data management which included the setup of various user accounts, create user permissions, trouble-shoot and resolve application issues, hardware, VoIP, and ticket tracker systems for medical practices relating to private insurance, Medicare and Medicaid billing software.

Grant user permission credentials, passwords, and administrative rights for new hires.

Installation of software applications and new hardware.

Update repository details concerning the security, hardware, software, cyber status and licensing key information for each computer.

Installing and activating Java plugins.

Installing Adobe Reader and Flash player.

Setup softphone system and the extensions.

Installed and configured messaging system.

Setup transfers/forwards for users’ phone extension/ remotely.

Add new users to remote servers.

Add / Change user to domain.

Add / Change computer name on the system to an assigned user.

Responsible for disabling/deactivating user accounts, and permissions.

Install Windows XP, 7, 8, 10, internal social network software used for inter-office communication, forums, and events.

Responsible for troubleshooting, resolving, repairing, installing hardware, software, drivers, RF systems, display devices and other peripherals related to desktops/laptop issues.

Setup, analyze, resolve issues related to Outlook mail accounts and application.

Experience using Active Directory to create group email.

Installing and Uninstalling operating system/Imaging and Re-Imaging devices

Installing and configuring the Knowledge Base application.

Knowledge Windows XP, 7, 8, 10, MAC, Bluetooth devices to Linux/Windows operating systems.

Install, add, analyze and troubleshoot printers, audio, video and other devices related to the computer system.

Identify, troubleshoot and resolve computer viruses, and other malware issues.

Knowledge of accessing the Ultra VNC servers.

Assist with assuring performance analysis and remediation on Windows servers.

Replace USB ports.

Responsible for setting up shared drives.

Troubleshoot server issues/ internet/Wi-Fi connection

Connect to desktop remotely to resolve investigate and resolve computer issues.

Add/change user access to drive for saving computer space.

Communicate technical information to non-technical staff.

Worked in a team planning, coordinating and archiving the transfer of system storage, implementing quota size for the appropriate space available within the system database.

Assist with creating issues to the application for testing and resolution.

Assist with infrastructure changes and outages locally and remotely.

Install customer management system tool (CMS) payment application.

Responsible for maintaining tickets system request, resolving and updating escalated requests in a timely manner.

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Deskside Support (Seasonal) 10/2015 to 02/2016

Wipro-Geek Squad, Atlanta, GA

Responsible for ensuring effective resolution for the user experiencing any procedural or operating difficulty with the use of IT applications, and resolve issues in a timely and accurate manner.

Provided quick fix/troubleshooting for Windows and MAC software, hardware and printer issues. Professional with excellent organizational skills.

Engaged in research and in-depth troubleshooting to determine the most effective solution to resolve hardware technical issues.

Documented problem issues in Breeze (CMS) tool and/or Workbench tool updating tickets with detailed notes of activities and resolutions upon completion of the job.

Ability to remote into the desktop using LogMeIn application to resolve and research IT issues that may be affecting Windows XP, Vista, 7, 8, 8.1, 10 and MAC computers and applications on users’ computer system.

Setup and create Windows Live ID Microsoft Outlook accounts.

Enable/Disable Proxy Server in (IE).

Retrieve Wi-Fi Password, Disable and re-enable Wi-Fi cards and LAN adapters.

Troubleshoot network and internet connectivity issues.

Analyzed, installed and test users’ computer.

Update security software/ Anti-virus.

Reboot /Restart Device.

Delete temporary files/cache in Internet browser.

Create E-mail signature.

Reset Internet browser.

Change power saving settings.

Create desktop shortcuts,

Update software key code.

Enable/disable devices in Device Manager.

Start/Stop applications in services.

Set and clear printer queue.

Identify potential functionality and/or system enhancement for computer optimization.

Excellent time management skills in recovery/restoring of user issues.

Fast learner with the ability to follow company guidelines required for the job.

Technical Support (Part-Time) 02/2013 to Present

ARISE/IBO Atlanta, GA

Troubleshoot and resolved technical issues in a timely manner. Proficient in handling escalated technical support problems. Updated and installed antivirus/patches. Work well both in a team environment and individually.

Responsible for analyzing, testing, troubleshooting and resolving technical issues related to software and hardware.

Documented weaknesses related to internet and Wi-Fi failures.

Researched to find solutions to assist end-users attempting to use the internet/Wi-Fi.

Demonstrated independent judgment and discretion when making recommendation for upgrades.

Worked on a team to recreate and test problems within the application.

Monitored and collected data on system performance.

Ability to learn innovative technology at an advanced level.

Excellent verbal and written communication skills.

Reset Wi-Fi signal frequency.

Excellent attention to details.

Great organizational skills.

Programmer Analyst (Intern/Part-time) 03/2012 to 02/2013

FIS Global, Norcross, GA

With an understanding of the financial services e-bill systems demonstrated leadership and guidance to other technical professionals. Administrated technical alternatives and improvements to streamline processes within the billing applications as well as checking the event logs status for processing effectiveness. Motivated self-starter, detail oriented for accuracy, fast learner and excellent time management skills.

Analyzed and forecast activities to plan projects and tasks associated with the financial data services.

Implemented and maintained software applications, code, debugs, and tests the vendors’ system interface.

Completed special projects as assigned for training with products and services referencing account processing for deposits, loans and trust systems for both image-based and conventional check processing.

Documented technical specifications and create reports.

Created SQL scripting to manipulate the database in order to resolve and organize the system issues within Metavante system for improvements.

Suggested changes to software which eliminated repetition; and increase improvements to the application systems.

Developed, modified and analyzed program logic in existing applications.

Prioritized and perform various tasks with minimum supervision.

Supported database functions by coding, testing, debugging, implementing software applications.

Managed BOT servers daily and created reports documenting any known issues to the website.

Managed and resolved incident tickets relating to user interface created by the helpdesk associates concerning client interface technical issues and other inquiries; as well as escalating any issue that is not within my assigned routine of work to the development team.

Team Player with leadership abilities.

Support Specialist (Permanent/Full-time) 08/1998 to 07/2011

Atlanta Journal-Constitution, Atlanta, GA

Responsible for troubleshooting data and system technical issues working in a fast-paced environment, thus exhibiting excellent time management skills. Work successfully in a team environment or independently.

Identified software issues and resolved the problems with accuracy and attention to details within the advertising system modifying when necessary to meet company’s policy and procedures.

Executed testing the database to map and detect any errors within the system for online data using Gabriel tool.

Provided quality assurance in the design and development of the advertisement database and user interface.

Work closely with project managers, product management, development team and vendors identifying, reporting, and resolving product issues and requests.

Perform request changes to database relating to either adding, deleting and updating items.

Provided support to other professionals with application issues.

Documented issues referencing assigned tickets, and taking full responsibility for an accurate and speedy resolution.

Generated weekly report for management.

Perform configuration, testing system applications functionality.

Managed the escalation of incident tickets as required.

Solve application and connectivity issues as it relates to data transfers.

Excellent communication and people skills.

Excellent written and verbal skills.

May provide some leadership and/or guidance to other professionals.

Motivated Self-starter and team player.

References are available if requested.

Contact this candidate