Customer Service Sales

GRECIA DI BONA

Flowery Branch, GA ***** **************@*****.*** (954)26.74.74

OBJECTIVE

A motivated administrative professional seeking a position in a challenging environment. Over 10 year’s experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

SKILLS & ABILITIES

Bilingual (Spanish), Retail Management, Financial Management, Customer Service, Travel Coordination, Spreadsheets/Reports, Database Administration, Executive Support, Front-Desk Reception, MS Office (Outlook, Word, Excel), Windows/Mac, Typing 65 WPM, P/R Accounting, Scheduling, Visual Specialist, Inventory, Bookkeepers.

EXPERIENCE

ASSISTANT MANAGER RUE21

2013-2017

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensures availability of merchandise and services by approving contracts; maintaining inventories.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Handle all merchandising, inventory control, ordering, cash control, and maintenance, oversee store opening and closing procedures.

PROPERTY MANAGER COLDWELL BANKER

2015 2015

Complete accounts payables, accounts receivable, journal entries, CAM reconciliations.

Prepare Monthly Reports in compliance with CAM Accounting standards end of the month reports

Assemble Annual Budgets

Execute property inspections

Utilize specialist Yardi, Aptexx and QuickBooks property management software

Manage Property Management team and vendors

Serve as Liaison with both tenants and landlords, establish terms and conditions for property leasing and rental

Collect references and run background check for potential tenants

Ensure that all site operations are in compliance with established company policies and procedures

Collections management

PROPERTY MANAGER ATLANTIS MANAGEMENT

2011 2013

Executed accounts payable and accounts receivable for 27 Associations

Coordinated payment plans with homeowners, collected rent payments, security deposits and established tenant leases.

Composed monthly financial reports and audits

Reviewed Annual Budgets

Lead monthly board meetings and annual elections

Coordinated association projects with Board of Directors and Community

Screened potential tenants and buyers

Inspected and executed code enforcement citations

Supervised maintenance personnel

Managed Community databases and websites

Provided support to Property Managers and Board of Directors

EDUCATION

AMERICA INTERCONTINENTAL UNIVERSITY, ATLANTA

BACHELOR IN BUSINESS ADMINITRATION-MANAGEMENT

AMERICA INTERCONTINENTAL UNIVERSITY, ATLANTA

MASTER IN HEALTHCARE MANAGEMENT

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