Ip Telephony Specialist

CURRICULUM VITAE

Personal details

Name: Grzegorz Danielak

Date of birth: 07.04.1991

Address: ul. Sokratesa 13D/156, 01-909 Warszawa

Mobile phone: +48-724******

E-mail address: ********.********@*****.***

Education

2015 – 2017 Kazimierz Wielki University in Bydgoszcz, Poland Master of Arts: English Philology

2012 – 2014 Szkoła Policealna Cosinus, Bydgoszcz, Poland Technik Informatyk

2012 – 2015 Adam Mickiewicz University in Poznań, Poland Bachelor of Arts: English Philology

Professional experience

05.2017 – present IP Telephony Specialist - DSV International Shared Services sp. z o.o.

Duties include: supporting large multi-cluster Cisco UC environment, administrating Cisco Unified

Communication Manager 9.5, 10.5 and 11.5, Cisco

Unified Communication Manager Express, Cisco Unity Connection, Cisco IM and Presence, Cisco Prime

Collaboration Assurance, Cisco TelePresence, Cisco Unified Contact Center Express; configuring and

troubleshooting voice gateways (2800, 2900, 3800,

3900); implementing Cisco UC solutions in businesses, migrating third party VOIP solutions to Cisco UC;

overseeing rollout projects; setting up and

troubleshooting voice circuits (T1, E1, A1, SIP trunks, ISDN); troubleshooting network and voice protocols: DHCP, TFTP, RTP, SCCP, SIP, MGCP, H323;

troubleshooting Cisco IP Phones (7821/41, 8831, 6945, 7940/60, 7911 and other); supporting FAX over IP

solutions; automating and enhancing activities related to UC implementation; promoting improvements to the network and voice environments; proposing High and low level design of UC networks ; preparing technical documentation and presentations; following ITIL and Kaizen methodologies

06.2016 – 04.2017 Communication Engineer – Voice Specialist Atos Global Delivery Center Polska Sp. z o.o. Sp. k. Duties include: administrating Cisco Unified

Communication Manager, Cisco Unity Connection, Cisco IM and Presence, Avaya PBX, Asterisk and AudioCodes; managing voice gateways and CUCME; performing

advanced diagnosis on incidents; troubleshooting Layer 2 network problems; implementing non-standard

changes to the environment; communicating and

consulting with internal and external technical

counterparts; management of system performance,

capacity, service quality; participation in and execution of projects; supporting VMware environment;

promoting and implementing improvements to the

network and VoIP infrastructures

04.2015 – 05.2016 Service Delivery Supporter

Atos Global Delivery Center Polska Sp. z o.o. Sp. k. Duties include: mobile device change management;

mobile device incident management and

troubleshooting; vendor and expense management;

assets ordering; contract management; maintaining

accurate inventory and change control; software, OS and application support (MobileIron, ActiveSync, iOS). Additional skills

High interpersonal skills

Ability to work well in a team

Highly known MS Office (Word, Excel, PowerPoint, Visio, Outlook) software and MS Windows operating systems, including a considerable knowledge on MS Windows Server operating systems

Knowledge on mobile operating systems (Android, Windows Phone and iPhone Operating System).

Basic knowledge about web programming languages HTML, PHP and JavaScript

Certification:

ITIL Foundation Certificate in IT Service Management – 22.01.2016

CCNA Routing & Switching (100-101 & 200-105) – 19.12.2016

CCNA Collaboration: 210-060 CICD – 29.03.2017

Foreign languages

English – C1/C2

German – A2

Interests

Home automation and Raspberry Pi

Grunge music

Videophilia

Homebrewing

“I hereby declare that all the facts and information provided for this cover letter and CV are true. I allow my personal data stated in the abovementioned applications to be processed for the purpose of recruitment, in accordance with the Personal Data Protection Act dated 29/08/1997 (Dz.Ust.No.133, item 883)”.

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