Customer Service Sales
Resume:
TAHIR SALEEM CHAUDHRY
Calgary AB T3G 3W3
*************@*****.***
SECURITY GUARD
Focused, detail oriented Security guard with valid Alberta Security License, CPR certificate, Class 5 valid Alberta Driver’s License. Highly skilled in responding to emergency situation, incident Report writing skills. Proficient in MS office {word, Excel. Access, Power Point} and Word perfect. SKILLS
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/10 years
Verbal & Writing Skills Expert Currently used/10 years Complaint Handling/Dispute Resolution Expert Currently used/10 years Sales Lead Generation Expert Currently used/10 years Data Entry/Records Management Expert Currently used/10 years Multiline Phone Use Expert Currently used/10years
MS Word, Excel and Access Intermediate Currently used/8 years ADDITIONAL INFORMATION:
Immediately Available
Willing to Work Night Shifts
EXPERIENCE:
Ex-Sell Merchandising & Marketing:
Working currently part time as Technical Sales Consultant Duties include helping the sales rep at Future Shop to train and support regarding technical knowledge about processors and microprocessors used in lap tops and PC’s. Stride Management Calgary
Customer Service Representative
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Working week end as Customer Service/Sales Agent in Future Shop Calgary Canada Customer Service Agent
Telespectrum Worldwide Canada
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel. Key Accomplishments:
Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was based on accuracy, customer service, duration of calls and availability.
Co-developed on-the-job training program that reduced training time from eight weeks to five.
Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.
EDUCATION:
Customer Service Training completed for 6 Weeks
Completed five 4-hour modules of customer service training. Topics included how to:
Greet transfer and hold calls
Build rapport, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment University Graduate
References Available Upon Request
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