Customer Service Manager

*** ******** ***** ***** *******, GA *****

Phone: 301-***-****

**************@*****.***

SUMMARY OF QUALIFICATIONS

Result-oriented, customer-driven, customer service professional with over 15 years of Administrative experience with a Bachelor's Degree in Business Management. Takes great pride in managing and delivering top-quality customer service in a fast-paced, high volume business operations. Highly motivated, versatile, quality oriented leader recognized for exceeding customer service goals by utilizing solid communication, interpersonal, and team-building skills. Demonstrated experience with quality systems, documentation systems, and production processes ensuring in accordance with both Federal/ State policies and procedures.

Core Strengths

Excellent Verbal and Written Skills

Customer Relations Expert working directly with the public Problem Recognition and Resolution Solver

Great Multi-tasking and Organizational Skills Deadline Responsive and Time Sensitive Team Leader and Team Player

Places strong emphasis on attention to detail

Advanced in MS Excel, Word, Power Point, Outlook, and database applications.

EXPERIENCE

December 2016 to

2017

University of Phoenix Augusta, GA

Student

Relocated from Maryland to Georgia to complete educational goals.

January 2015 to

December 2016

Howard County Health Department- Behavioral Health Columbia, MD

Office Processing Clerk

Answered incoming telephone calls and route to appropriate personnel. Greeted and directed all faculty, staff, VIPs, vendors, interview candidates, and guests visiting the Behavioral Health Clinic; appropriately respond to questions and needs or direct to appropriate area.

Notified appropriate employee of visitor/ patient appointment arrival.

Provided routine information for basic questions regarding the Clinic programs, services, and procedures.

Maintained and organized office files and electronic data as directed. Scheduled appointments and managed calendars for the faculty/staff of patient records.

Received, sorted, and distributed incoming mail and packages. Forwarded misdirected mail to appropriate party.

Distributed program information and handouts when appropriate and as directed.

Copied/scanned/faxed documents as directed. Ensured accuracy and

completeness work. Returned originals to appropriate party. Maintained, ordered, and received office supplies as needed

Performed miscellaneous filing, application processing, and data input as requested

Copied, sorted, and compiled informational packets for distribution. Scheduled and booked conference rooms, classrooms, and other facilities for meetings, activities, and employee training sessions.

Provided assistance and clerical support to Bureau Director.

Formatted and proofread documents such as e-mails, announcements, flyers, and sign-ups for distribution when requested.

Assisted with preparations for events, which include reserving/scheduling facilities; communicating with caterers and submitting orders for food; preparing announcements, nametags, packets, and other necessary materials, stuffing envelopes.

Organized and assisted with set-up and cleanup of events. Served on assigned event committees.

Prepared and maintained daily, weekly, and monthly reports. Verified patient insurance eligibility at check-in.

Verified patients demographical information is up-to-date and accurate. Knowledge of HIPAA (legal and ethical consideration related to patient information.

Provided instruction on the electronic check-in system and assists patients who may encounter difficulties.

Collect on co-pays and outstanding balances.

Generated lists of scheduled appointments for the office each day, and identified patients with outstanding balances and informs the Collections Department.

June 2012 to

January 2015

University of Phoenix San Diego, CA

Student

After being Honorable discharged from the United States Navy decided to pursue Bachelor's Degree in Business Management.

June 2004 to

June 2012

United States Navy San Diego, CA

Personnel Specialist Second Class Petty Officer

Maintained and entered data into Enlisted Service Records.

Input gaining personnel information to new command, transferred personnel, prepared personnel for retirement/Fleet Reserve. Prepared all types of separations.

I.D. Card issuance.

Provided enlisted people with information and counseling related to Navy occupations, opportunities for general education and job training, requirements for promotion, and rights and benefits;

Assisted enlisted people and their families with special problems or personal hardships

Performed counseling and interviewed personnel on a variety of matters Administered advancement examinations, ordered advancement examinations, and processed examination returns

Assisted with making recommendations for assignments

Prepared, drafted, and transmitted official letters and reports

Provided pay and entitlement information to individual Navy members. Answered incoming telephone calls and route to appropriate personnel. Maintained and organized office files and electronic data as directed.

Greeted and directed all Enlisted, Officers, VIPs, vendors, and guests visiting the command; appropriately respond to questions and needs or direct to appropriate area.

August 1992 to

April 2004

Burger King Baltimore, MD

Manager

Assisted the General Manager in day to day operations Operated the restaurant in the absence of the General Manager

Ensured and upheld BURGER KING Company standards for quality and food safety

Trained, Coached, and Motivated team members to perform their best Assisted the General Manager with profit and loss management including food cost and labor cost control.

Provided cashiering, banking, and accounting assistance.

Coordinated, took inventory, and ordered both food and office supplies. Manually calculated employee payroll data for accuracy and process employee timesheets.

EDUCATION

2017 University of Phoenix

Augusta, GA

Bachelors of Science in Business Management

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