Customer Service Information Technology

Maricar Lacsam

Email: **********@*****.***

Mobile: 090********

Recent school leaver seeking to start a career in costumer relations

Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, an astute and dedicated student working to the highest of ability and effectively managing the challenges of part-time/full-time employment. Ongoing volunteer engagement demonstrates a focus on community, while work in customer service field demonstrates reliability, honesty, integrity and ability to collaborate.

Key Skills:

Customer Service (phone and face to face)

Problem solving

Computer Troubleshooting

Persuasion skills

English Proficiency

Time Management Skills

Acting

Proofreading

Software Skills:

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Windows OS

Firefox

Chrome

EDUCATION

Elementary:

Tugbok Sped Center (SY 2002-2008)

High School:

Mindanao Christian Foundation College and Seminary (SY 2008-2011)

Holy Child College of Davao (Sy 2011-2012)

College:

Bachelor of Science in Business Administration Major in Marketing Management

(1 semester only)

Bachelor of Science in Hotel and Restaurant Management

NCII in Front Office

(3rd year only) (2013-2016)

Bachelor of Science in Information Technology

PERSONAL ATTRIBUTES

Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers.

Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics, ensuring honesty and reliability.

Flexible: Understands the need to remain flexible to support last-minute demands and changes. Comfortable with changing environments and situations ensuring the ability to remain flexible and adaptable.

Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists.

Adaptability. Every customer is different, and some may even seem to change week-to-week. Able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.

Thick skin. The customer’s always right… right? Has the ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, we’ve got to keep the customer’s happiness in mind.

Patience: Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large: we've shown you before that great service beats fast service every single time.

Yet patience shouldn't be used as an excuse for slothful service either!

Contact this candidate