Manager Customer Service

Lynette Stolzenburg 214-***-****

linkedin.com/in/lynettestolzenburg *******.***********@*****.***

Supply Chain, Distribution, & Quality Manager

A supply chain and logistics expert offers a proven track record of success in providing project management, inventory tracking, analysis and problem solving, and strong team leadership to mature and high growth operations. Leverages expertise in 3PL operations, Six Sigma and 5S methodologies, and ISO compliance to optimize operational performance and ensure quality service and full customer satisfaction. Excels in training, coaching, and leading all levels of employees.

Areas of Expertise: Logistics & Supply Chain Management – Operations – Project Management – Inventory Control

Loss Prevention – Policy Development – Process Improvement – Training & Development – Team Leadership

Six Sigma/5S Methodologies – OSHA/Regulatory Compliance – Safety Regulation – Startup Management

ISO 9001: 2008/2015 – MS Office / Advanced Excel – JD Edwards – SAP – Red Prairie – PKMS – CDL License (A)

Select Career Highlights

Served as Project Manager for implementing ISO 9001:2008 at two Ceva Logistics distribution centers; owned accountability for tracking and monitoring $57M in inventory.

Led implementation of US Marshals Service Managed Health Care Program for Heritage Health Solutions.

Managed 50 employees for Walgreen’s RX department, including receiving, putaway, picking, and inventory control; created and implemented an extensive training program for controlled/non-controlled drugs.

Generated $1.8 million of cost savings for Ameriserve by organizing purchase orders in a manner that consolidated shipments from three newly merged companies.

PROFESSIONAL OVERVIEW

CEVA LOGISTICS, Grapevine, TX 2011 – 2017

Quality Manager

Served as Project Manager for implementing ISO 9001:2008 for two distribution centers.

Collaborated with an IT consultant to create and implement a Microsoft Access employee tracking program.

Responsible for tracking $57M in annual inventory.

Raised fill rates more than 10% by utilizing an error tracking system and implementing quality policies.

Developed complex spreadsheets to track team member’s productivity.

Selected to travel for other contracts startup operations.

Served as OSHA rules and compliance officer.

Implemented Corrective and Preventive Action (CAPA) plans to eliminate non-conformities.

Evaluated KPIs daily/weekly/monthly and communicated business trends to General Manager.

Managed a team of employees including direct and indirect reports.

Created daily inventory reconciliation reports and inventory adjustment summaries.

Investigated and resolved inventory discrepancies by reviewing transaction history in the WMS.

HERITAGE HEALTH SOLUTIONS, Flower Mound, TX 2010 – 2011

Implementation Analyst

Spearheaded implementation of United States Marshals Service Managed Health Care Program.

Collaborated with on-site jail staff to oversee taxpayer subsidized programs.

Oversaw daily requirements for inmates awaiting trial and/or transportation to other facilities.

Coordinated appeals with USMS detention facilities and pharmacies.

Researched and responded to invoice disputes.

Created and designed a Microsoft Access customer service database.

Professional Overview Continued…

THE SCOOTER STORE, Irving, TX 2009 – 2010

Field Support Specialist

Successfully scheduled service appointments and delivery timeslots for customers.

Streamlined and monitored schedules for 12 Mobility Managers.

Lowered transportation costs by analyzing and identifying new routes.

Improved on-time deliveries from 89% to 98%.

WALGREENS, Waxahachie, TX 2001 – 2008

RX Function Manager

Developed extensive training program for Walgreen’s RX department including controlled/non-controlled drugs.

Led 50 employees in all aspects of the RX Department (Receiving, Putaway, Picking, Inventory Control).

Developed policies and procedures for Receiving, RX, Pick/Pack, and Shipping Departments.

Increased team member’s efficiency by creating reports detailing daily activities.

Selected to travel companywide to conduct annual physical inventories.

Chosen to participate on interviewing and hiring teams.

Developed and managed the outbound quality by implementing internal audits and store visits.

Communicated results to DC management team.

SOUTHLAND DISTRIBUTION, Grand Prairie, TX 2000 – 2001

Logistics Analyst

Managed inbound truckload lanes into six distribution centers.

Spearheaded leadership activities during technology conversion project.

Created a new invoice payment system that reduced carrier late payment status.

Resolved $2M of unpaid carrier invoices.

AMERISERVE, Addison, TX 1996 – 2000

Logistics Analyst

Mentored and trained 10 logistics analysts in using JD Edwards.

Analyzed JD Edwards conversion project for “data integrity” failures.

Developed training programs to improve the conversion process for Ameriserve’s 22 distribution centers.

Re-negotiated spot contracts on truckload lanes – resulting in savings of $750,000.

Generated cost savings of $1.8 million by organizing purchase orders in a manner that consolidated shipments from three newly merged companies.

Promoted from Customer Service to Logistics Analyst.

Re-negotiated rates for expedited orders – lowering costs by $300,000.

EDUCATION

BS, Management (Minor in Information Systems) – Kansas State University

Effective Speaking – Dale Carnegie Leadership

Exchange PAR group, ESP Marketing, and ESP clients.

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