SHARATH K

Mobile: +91-953*******

E-Mail: ac1i44@r.postjobfree.com

OBJECTIVE:

To work in a challenging environment where I can seek a position to utilize my skills and abilities in the information technology industry that offers professional growth while being resourceful, innovative and flexible.

SUMMARY OF EXPERIENCE

Total 7+ year of experience.

CCNA, CCNP VOICE with over 3.0 years of experience in IP Telephony, Networking .

Well experienced in IP telephony products like Cisco Call Manager 10.5, 11.0, Unity Server, Cisco Call Manager Features, Applications, H.323, MGCP and SIP Gateways, CME, SRST.

Currently working with ORACLE as VoIP Network Engineer.

Comprehensive understanding of networking concepts pertaining to IPT, LAN and WAN and maintenance in multi-platform environments.

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

ENGAGEMENT REVIEW

Current Employer : ORACLE

Role : VoIP Network Engineer

Duration : 3 years

Responsibilities

Troubleshooting of IP Phone registration issues.

Troubleshooting and providing support of Cisco IPT for various clients.

Moving, Adding, Change and Deleting Extensions.

Management of Voice mail users.

Configuring Cisco Unity and Unity Connection.

Providing 24x7 supports to the customer.

Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility, etc.

Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1.

Attending daily status report and incident management calls.

Configuration of SRST and call signaling protocols on Voice Gateways.

Configuration of CME (Call Manager Express) on Cisco routers.

Monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP.

Class of Service using Partitions and CSS.

Supporting UCCX troubleshooting.

Configure & troubleshoot T1 & E1 PRI.

Knowledge in handling of Service Calls (tickets).

Handle the escalation issues from team members and inform the client about them.

Taking remote access of the machines (if required) and troubleshooting accordingly.

Interacted with the client every week to discuss the progress of the project.

Previous Employer : Itel Systems

Role : Technical Support Engineer

Duration : 2.9 years

Responsibilities

Working as Technical Support Engineer For EPABX/PBX.

Responsibility includes configuration and implementation of Voice and data Networks

Contact our clients on various stages of a project.

Responsibilities consist of performing MAC (moves/adds/changes), periodic maintenance, service repair of NEC (Nippon Electronics Cooperation) EPABX telephone systems like NEC UNIVERGE SV8100,SL1000,aspilla EX, voicemail systems, and local carrier provided services (T-1, DSL, and POTS lines). Document and maintain administrative paperwork, as well as site upkeep and inventory.

Responsibilities consist of installation of NEC (Nippon Electronics Cooperation) PBX telephone system

Previous Employer : Unicorn

Role : System Support Engineer

Duration : 1.4 years

Responsibilities

Maintain and troubleshooting the LAN network.

Managing and monitoring all installed systems and infrastructure

Installing, configuring, testing and maintaining operating systems, application software and system management tools

SKILLS

Configuration of various features in Cisco Unified Communications Manager (CUCM 10.X, 11.0) and CME.

Configuration of Media resources.

Configuration of Extension Mobility.

Configuration and management of Cisco Unity Express (CUE) and Cisco Unity Connection

Configuration of Voice Gateways and SRST.

Bulk Administration (BAT) of IP Phones and IP Communicator.

Configuring Call Manager User Features and Services

Configuration of Cisco IP Phones and third party SIP phones.

Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks

Class of Service and Class of restriction.

Integrating Unity Connection and Unity Express with CUCM.

Understanding of various call control protocols like MGCP, H323, SIP and SCCP

Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms

Configuring Voice Mail and Class of Service for subscribers.

Configuration of Music On Hold (MOH) Resources and Transcoder resources.

Configuration of Conference Bridge.

Hands on experience on Call Admission Control .

Configuration of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists.

Translations pattern, Transformations mask.

Partitions, Calling Search Spaces (CSS).

Survival Remote Site Telephony (SRST)

Various monitoring tools like RTMT, DNA and various router debug and show commands.

Configuring DSP resource for various application.

Configuration of Call Manager express (CME) on Cisco routers.

Cisco Unified Border Element (CUBE).

Device Pool, Region, Location.

Phone Button Template, Soft key Template.

User Features such as Speed dial, Call forwarding, Call Park.

CERTIFICATION COURSE COMPLETED

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP) Voice and R & S

RHCE and RHCSA

EDUCATION

Diploma In Electronics Engineering (2006)

S.S.L.C (Govt Higher Secondary School Muzhapilangad (2003)

PERSONAL DETAIL

Father’s Name : : Nandananan Koova

Date of Birth : 27stMay 1988

Permanent Address : Parayil House, Kuttikkakam P O, Kannur,Kerala, Pin - 670663

Citizenship : Indian

Marital Status : Single

Languages Known : English, Malayalam and Tamil

Declaration:-

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

SHARATH KOOVA

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