Customer Service Sales

Mani G Mobile: 994*-**-****

Email: *****************@*****.***

Job Objective

Assignments in Sales/ customer Service/ Personnel / General Administration with an organization of repute.

Professional Synopsis

Over 7 years of rich experience in the areas Sales management, Customer Service, and Personnel Administration. Presently working with Shoppers’ Stop Ltd. As TEAM MEMBER (Fcd & Csd). Experience in Sales and Customer Service and Team management. A keen communicator with the ability to relate to people across all hierarchical levels in the organization. Possess ability to motivate people to achieve organizational objectives.

Education

10th Government Higher Secondary School - 2003 (56 %)

12th Government Higher Secondary School - 2005 (51 %)

Areas of Expertise

Sales & Marketing Management

Developing and Implementing Sales & FC Strategy for achieving Team Target.

Customer Centric – Extending high service standards to the customers for their satisfaction levels.

Event Coordination.

Loyalty program – relationship management.

Maintaining the Alteration Dept.

Satisfying each & Every Customer’s issues.

Work Experience in – SHOPPERS STOP PVT LTD (2010 To till)

Sales (Home & Kinds Department) (2010 To 2011)

Cashiering (2011 To 2012)

Customer Service Desk (2012 To Mar 2017)

Administration

Maintenance and Management.

Analyzing and controlling the Collaterals.

SOFTWARE KNOWLEDGE

Operating System, MS-Office, Merchandise Management System, WINDSS.

General Administration

Managing the Receiving Bay stock inwards and outwards for PICS.

Have Handled the Customer Service desk & Loyalty Help Desk

Career Highlights

2010 Jan to Till date. Shoppers’ Stop Ltd. Team Member.

&

Customer Care Associate

Joined as Customer Care Associate and promoted as Customer Transaction Associate then Redesigned as Team Member for CSD/FCD.

Worked in all departments in the Store.

Handled Home Adornments, Lightings, Artificial Flowers & vases, Kitchen Appliances, Bed & Bath Accessories and Men’s Casuals & Men’s Formals and Semi Formals Departments & Kids.

Monitoring and tracking of each team member on an ongoing basis for performance planning and developing.

Responsible for handling customer issues.

Certificate for Highest Target Achievement 151 % for an Individual Brand &

Highest FC Achievement

Have taken the cca’s working under me to the next level like receiving bay in charge, customer service team member, first citizen team member & Transaction associate

Personal Details

Contact Address : No#286 2nd street C- Kalyanapuram

Viyasarpadi,

Chennai - 600039

Tamilnadu

Date of Birth : 14/11/1987

Marital Status : Married.

Hobby : Listening music

Date: Signature

( MANI G )

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