Customer Service Insurance

Johanna Y. Robaina

*** ***** ****** * ******, NJ 07032 n Cell: 862-***-**** n Email: **************@***.***

Professional Summary

To Work in an environment where I can gain knowledge and help the company grow and prosper.

KEY SKILLS

Office Skills:

Telephone & Front Desk Reception n Customer Service n Filing Database & Records n Bilingual (English/Spanish)nLearn with Ease nSociable n Data Entry (75 WPM)

Computer Skills:

Word n Excel n PowerPoint n Publisher n Outlook n Windows Vista/XP

PROFESSIONAL EXPERIENCE

Professional Physical Therapy n Receptionist, 04/2016-Present

nAnswer phones and transfer calls for therapists and other staff members

nFiled insurance paperwork and entered data into system

nTranslated for non-English speaking patients

nGet authorization for therapy for the patients

nVerified Insurance benefits

Bright Beginners Academy n Teacher’s Aide, January 2014-04/2016

nProvide healthy and safe environment for children

nTranslate for non-English speaking parents

nCare for children 2 months old to 3 years old

H&R Block (Harrison & Kearny, NJ) n Receptionist (seasonal), 01/2015-04/2015, 02/2013-04/2013

nReception and customer service, answering phones calls and fielding them, filing, making appointments.

nTranslate for non-English speaking customers

nEnsured the cleanliness of the office to ensure a neat environment for customers

Rahway Daycare Center (Rahway, NJ) n Day Care Helper, August 2011-January 2012

nTranslator for non-English speaking parents and students

nEfficient handling of administrative duties (e.g., answering phones, filling out applications, maintaining system files, filing, and bookkeeping).

Walmart (Kearny, NJ) n Cashier/Customer Service, January 2008-July 2009

nStocked merchandise, helped any customers with questions and provided sales floor customer service satisfaction

Haveron Total Health (Harrison, NJ) n Front Desk Reception, May 2003-Aug 2003

nAnswer phones and transfer calls for doctors and other staff members

nFiled insurance paperwork and entered data into system

nTranslated for non-English speaking patients

EDUCATION

The Cittone Institute (Paramus, NJ)

Massage Therapy Certification, 2004-2005

Harrison High School (Harrison, NJ)

High School Diploma, 1999-2003

REFERENCES

Furnished upon request

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