Human Resources Manager

Summary

Summary of Skills

Experience

ROBIN PAGE-NORMAN

*** ******* ******, ***** **********, Massachusetts 01863 H: 508-***-**** ********@*****.*** Strategic and innovative Human Resources Executive with 25 years of experience demonstrating crucial Human Resources/Benefits skills, strategic planning, and organizational development abilities combined with proven financial experience. I have strength in perception and understanding the culture and needs of the staff and organization.

HR Best Practices

HR Compliance

Project Management Implementation

Benefit Policy and Design

Strategic Planning

Problem Solving Approach

Recruitment

Advocacy Skills

Excellent Communication Skills

Employee Relations Skills

Paylocity, ABRA, and Mangrove HRIS

Microsoft Office, Filemaker

Payroll Skills

Senior HR Generalist/Benefits Manager Jul 2001 to Current TERC 䠉 Cambridge, Massachusetts

Experience with multiple areas of Human Resources including recruiting, compensation, payroll, and benefits

Work closely with Hiring Managers to attract, recruit, and promote a diverse workforce

Responsible for bi-weekly payroll changes, additions and terminations Oversee audit of payroll benefits deductions. Manage PTO leave accrual records with payroll

Implement Professional Development opportunities

403(B) management, audits, and plan conversions

Competent in all aspects of benefits, workers compensation, COBRA, EEOC issues, PPACA, FMLA, HIPAA, ERISA and all applicable Federal and State laws Demonstrated experience identifying, designing, recommending, and implementing efficient, innovative solutions to complex benefits challenges, particularly with healthcare and wellness programs Manage benefits administration for all US and Canadian employees including renewal negotiations with employee benefit vendors and brokers, benefit plan changes, new employee enrollment and benefits orientation program, open enrollment and health and welfare plan administration Proficient in leadership process and efficiency management while engaging corporate mission, diversity initiatives, and culture Short and long-term strategic and business goals

Team leader on all HRIS implementations

Started Wellness initiative

Improve Benefit communication strategy with online Benefits Manual, Employee Self Service, and WIKI access

Strong organizational and project management skills to effectively balance competing priorities during project lifecycles while adhering to specific deadlines Key member in retirement planning committee, benefit task force, on boarding committee and budget committee

Knowledge of regulatory, tax, and accounting rules with respect to a variety of Education

benefits and deferred compensation

Lead on tasks that include vendor selection, contract negotiation, and establishment of performance guarantees for all vendor relationships as well as serving as key contact with vendors

Build partnerships with leaders in organization and provide HR management support, planning, and retention program

Write policies and procedures with HR team to analyze work process design and flow, and work to streamline processes through technology and 3rd party vendor involvement

Evaluate benefit trends to keep the organization competitive from a benefits standpoint

Oversee and review annual compensation planning Research and identify benchmarking data to identify industry market trends Performance Management

HR Generalist Jun 1996 to Jul 2001

TERC 䠉 Cambridge, Massachusetts

Design, promote, and implement all employee benefit programs which include health and welfare benefits, retirement benefits, wellness, disability programs, flexible spending accounts, family care and crisis benefits, and voluntary benefits Manage benefits administration for all US and Canadian employees including renewal negotiations with employee benefit vendors and brokers, benefit plan changes, new employee enrollment and benefits orientation program, open enrollment and health and welfare plan administration Benefits lead and liaison for all financial matters, including managing all accounting reconciliation and budgeting for all benefit plans, and managing the internal accounting relationships

Project management experience through three HRIS conversions for attendance, benefits, employee self service, payroll, recruit tracking, and applicant tracking Have demonstrated abilities in monitoring, facilitating, anticipate appropriate resources, ensure quality, and review

Managed Filemaker database for setup of attendance and time off tracking Effectively manage ongoing relationships with third-party vendors to ensure they adhere to established processes, meet agreed upon service levels and promptly address any participant issues that may arise.

Oversee, track, and administer leave policies

Business

Salem State College 䠉 Salem, MA

Associate of Science, Business

Endicott College 䠉 Beverly, MA

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