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Manager Customer Service

Location:
Gadsden, AL
Salary:
45,000
Posted:
July 27, 2017

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Resume:

Gustavo(Gus) Duenas

*** ****** ** **

Attalla, AL 35954

334-***-****

ac1i0z@r.postjobfree.com

Objective: Position in Management or Customer Service

Experience: Regional Finance Corporation

Manager, 09/11-Present

Responsible for managing all aspects of a financial

services(loans) branch.

Medical Data Systems, Inc.

Bilingual Medical Collector, 05/11-09/11

Responsible for collecting medical accounts.

Title Cash, Inc.

Manager, 05/10 – 01/11

Responsible for managing the daily operations of a

cash advance and title loan center.

Advance America Cash Advance Centers, Inc.

Divisional Training Manager/Center Manager, 01/09-4/10

Responsible for managing the daily operations of a

cash advance center to include full profit/loss responsibility. Responsible for the divisional training of new and current employees.

Bible Baptist Christian Academy

Supervisor, 09/07 - 01/09

Responsible for the daily operations of a Christian school. School closed due to lack of funding.

TitleMax, Inc.

Overstaff Manager, 06/06 - 05/07

Responsible for assisting the manager in the daily operations of a title pawn office.

Faith Christian Academy

Teacher, 02/06 - 05/06

Teacher for various grades in Accelerated Christian

Education courses. This was a temporary position.

Advance America Cash Advance Centers, Inc.

Branch Manager, 01/02 - 01/06

Responsible for managing the daily operations of a

cash advance center to include full profit/loss responsibility.

Law Offices of Bass and Associates, Inc.

Senior Unit Manager, 04/00 - 08/01

Responsible for supervising 3 Unit Managers and

30 Collectors in a Third-Party collection environment.

Rent-A-Center, Inc.

Account Manager, 10/99 - 04/00

Responsible for collecting, servicing and maintaining

accounts in a Rent-to-Own operation.

First Data Corporation

Unit Manager/Dialer Technician, 01/96 - 06/99

Responsible for supervising 25 Account Representatives.

Supervised and managed predictive automated call

distribution equipment. This position was eliminated due

to a work reduction.

Winn-Dixie, Inc.

Assistant Manager, 04/93 - 01/96

Responsible for managing a retail grocery operation to

include full profit/loss responsibility.

Russ Berrie & Co.

Commercial Accounts Collector, 07/90 - 07/91

Responsible for collecting commercial accounts for a

wholesale gift and novelty distributor. Resigned from this

position due to daughter’s illness.

Aaron Rents, Inc.

Store Manager, 11/88 - 06/90

Responsible for managing the daily operations of a rental/

sales store to include full profit/loss responsibility.

General Furniture Leasing, Inc.

Store Manager, 11/85 - 10/88

Responsible for managing the daily operations of a rental/

sales store to include full profit/loss responsibility.

Education: Associate of Arts Degree(Liberal Arts)

Miami-Dade Community College.

Awards: U.S. Army Commendation Medal, November 1985

References: Available upon request.

Other: Speak Spanish fluently.



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