Manager Customer Service
Resume:
Gustavo(Gus) Duenas
Attalla, AL 35954
*********@*****.***
Objective: Position in Management or Customer Service
Experience: Regional Finance Corporation
Manager, 09/11-Present
Responsible for managing all aspects of a financial
services(loans) branch.
Medical Data Systems, Inc.
Bilingual Medical Collector, 05/11-09/11
Responsible for collecting medical accounts.
Title Cash, Inc.
Manager, 05/10 – 01/11
Responsible for managing the daily operations of a
cash advance and title loan center.
Advance America Cash Advance Centers, Inc.
Divisional Training Manager/Center Manager, 01/09-4/10
Responsible for managing the daily operations of a
cash advance center to include full profit/loss responsibility. Responsible for the divisional training of new and current employees.
Bible Baptist Christian Academy
Supervisor, 09/07 - 01/09
Responsible for the daily operations of a Christian school. School closed due to lack of funding.
TitleMax, Inc.
Overstaff Manager, 06/06 - 05/07
Responsible for assisting the manager in the daily operations of a title pawn office.
Faith Christian Academy
Teacher, 02/06 - 05/06
Teacher for various grades in Accelerated Christian
Education courses. This was a temporary position.
Advance America Cash Advance Centers, Inc.
Branch Manager, 01/02 - 01/06
Responsible for managing the daily operations of a
cash advance center to include full profit/loss responsibility.
Law Offices of Bass and Associates, Inc.
Senior Unit Manager, 04/00 - 08/01
Responsible for supervising 3 Unit Managers and
30 Collectors in a Third-Party collection environment.
Rent-A-Center, Inc.
Account Manager, 10/99 - 04/00
Responsible for collecting, servicing and maintaining
accounts in a Rent-to-Own operation.
First Data Corporation
Unit Manager/Dialer Technician, 01/96 - 06/99
Responsible for supervising 25 Account Representatives.
Supervised and managed predictive automated call
distribution equipment. This position was eliminated due
to a work reduction.
Winn-Dixie, Inc.
Assistant Manager, 04/93 - 01/96
Responsible for managing a retail grocery operation to
include full profit/loss responsibility.
Russ Berrie & Co.
Commercial Accounts Collector, 07/90 - 07/91
Responsible for collecting commercial accounts for a
wholesale gift and novelty distributor. Resigned from this
position due to daughter’s illness.
Aaron Rents, Inc.
Store Manager, 11/88 - 06/90
Responsible for managing the daily operations of a rental/
sales store to include full profit/loss responsibility.
General Furniture Leasing, Inc.
Store Manager, 11/85 - 10/88
Responsible for managing the daily operations of a rental/
sales store to include full profit/loss responsibility.
Education: Associate of Arts Degree(Liberal Arts)
Miami-Dade Community College.
Awards: U.S. Army Commendation Medal, November 1985
References: Available upon request.
Other: Speak Spanish fluently.
Contact this candidate