Field Service Technical Support

Tim Shaw

***** * ***** **

Maricopa, AZ *****

603-***-**** - Cell

*********@*****.***

Professional Experience - Over 13 years supervisory experience and many years’ hands-on field service and technician experience in high volume, leading-edge, semiconductor production facilities. Dedicated to representing company and coworker values in the highest standards.

Field Service Engineer – Jun 2013 – Present EV Group, Phoenix, AZ

Provide coverage for EVG Gemini and EVG40NT equipment set to semiconductor facilities throughout the United States. Currently in Technical Support department working with all customers and fellow service engineers to provide assistance in troubleshooting and help with parts identification and quotes.

Field Service Engineer – Mar 2012 – Jun 2013 & Sep 2008 – Jun 2010 Suss Microtec, San Jose, CA – via Areotek Personnel

Support Suss Microtec installations, billable, contract, and warranty commitments for stand alone and cluster wafer bonder systems nationwide, as well as at the demo lab of the wafer bonder division in California. Provide superior customer service through email, phone, and personal contact to train and satisfy uptime goals. Skills; robot training, leak detector and vacuum technology, gas flows and pneumatic knowledge.

Quality Operations Manager Jun 2010 – Dec 2011, Production Supervisor May 2004 – Sep 2008

Dakota Systems, Dracut, MA

Promote, monitor, and utilize quality tracking database to improve overall quality of products produced and training of personnel. Primarily responsible for the on-time delivery of capital equipment builds and mechanical assemblies including gas sticks. Have achieved an average of 99% on-time delivery with 98% quality to Dakota’s largest customer. Implemented Lean manufacturing principles such as 5-S, Kaizen and line side inventory. Also, was an ISO auditor.

Technician Jan 2004 – April 2004 Technical Needs, Salem, NH

Providing technical support in the de-facilitation of printed circuit board capital equipment of Sanmina Corporation in Derry, NH. Assist in the removal of zero value assets and proper documentation and removal of valued assets.

Co-Owner Dec 2002 – Dec 2003 Lighthouse Scrapbooking, Salem, NH

Manage all bookkeeping activities, accounts payable, cash flow, and debt management. Set-up and trained employees on computer POS systems, and PowerPoint presentations.

Analog Devices, Inc. Wilmington, MA - 5 years

Position: B-Shift Maintenance Supervisor. Managed the maintenance operations on the B Shift schedule that included fifteen technicians and hundreds of pieces of production equipment. Held the position of Emergency Response Coordinator (ERC). Respirator certified. Participated on several quality improvement teams to improve methods and procedures to improve uptime and equipment utilization. Was also a member of the Safety Committee. Ensured areas of responsibilities were ISO 9001 and ISO 14000 compliant through training and verification.

Motorola, MOS 5 Mesa, Arizona – 7 years

Positions: Etch and Photolithography Maintenance Supervisor & Sr. Etch Equipment Maintenance Technician. Provided the highest availability to production in the Etch and Photolithography areas through the use of assigned maintenance personnel and refined maintenance procedures. Scheduled training, vacations, overtime, counseling, managing vendor support, technician career paths, the proper matching of technician skills to repairs, and ensured proper adherence to the procedures and safety protocols of the fab. Managed the budget for the Etch and Photolithography groups. Used leak detectors, DVMs, oscilloscopes, RGAs and other troubleshooting equipment as a technician.

Tegal Corporation, Phoenix, AZ – 4 years

Position: Field Service Engineer. Provide superior customer support in the routine, corrective, and preventive maintenance on Tegal plasma etching systems in the southwest United States. Responsible for maintaining proper inventory levels of consumable and non-consumable parts to match customer systems to minimize downtime.

Associates Degree of Applied Sciences – Electronics

DeVry Institute of Technology, Phoenix, AZ - Dean’s List.

United States Air Force

Achieved the rank of Staff Sergeant (E-5) and was Honorably Discharge.

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