Customer Service Technical Support

Andrea K. Beaudet

********@*****.*** 612-***-****

Dependable, Fast Learning, Results Oriented

Career Objective

To secure a full time administrative management or support position where I can apply my skill set in a team oriented company with the opportunity for advancement.

Professional Skills

Technical Support Quality Assurance Customer Service

Supervisory/Training Project Leader File Management

Laboratory Testing

Computer Skills include: Outlook, Word, Excel, Microsoft AXs, Microsoft Access,

Oracle (JD Edwards)

Employment History

LifeHealth, LLC (formerly ITC) 2656 Patton Rd, Roseville, MN (2000-2017)

Technical Support Specialist, 2014-2017

Promoted to this new position created following new ownership of LifeHealth when they acquired ITC. Apply product knowledge and skillset in this role and work closely with customers to gain greater understanding of their needs

Quality Technician, 2004 – 2017

Promoted from a manufacturing role, in order to gain more job

responsibility and more fully utilize my professional skills

Manufacturing Technician, 2000-2004

Built blood analysis systems, worked in final testing of instruments

Photon, Burnsville, MN, (1998-2000)

Lab Manager

Managed One Hour Photo Lab and Retail Store

Dalzell, Inc. Dalzell, Inc., Tempe, AZ, (1989-1998)

Lab Manager

Received 2 promotions during employment with this company.

Experience Highlights

Technical Support Specialist at LifeHealth, LLC

Work directly with customers to resolve technical product issues

Provide on-site and web training and technical support for global customers

Maintain customer complaint database and managed complaint trending

Quality Assurance and Documentation Coordinator at ITC and LifeHealth, LLC

Review and sign off on the final product prior to shipment to customers

Manage and process documented changes and the Documentation and Quality Control Databases

Managed and maintained Lab Notebook Database

Write and maintain new and existing procedures

Assist in coordinating Quality Review meetings for a team that resolves any problems with product discrepancies, customer complaints

Trained to perform internal & external audits

Lab Testing Technician

Assisted in streamlining audit procedures for clarifying audit checklists, which resulted in cost savings for the company

Customer Service Representative at ITC and LifeHealth, LLC

Work with calibration vendors to schedule service, coordinate shipping of product, and handle any issues that may arise from this process

Assistant to the Customer Service Manager when coordinating customers’ orders

Project Leader (at ITC)

Lead the effort for the transfer of laboratory procedures from New Jersey to Roseville, requiring cross-site collaborative development of localized procedures that were subsequently implemented in Roseville, MN.

Trained employees, and subsequent supervision of new procedures. The result was a 26% cut in labor costs because now employees could perform the same tasks in only 8 days instead of 30.

Miscellaneous

Safety Committee

Fun Planning Committee

CPR Certified

Education & Training

Associates Degree in Liberal Arts, University of Wisconsin, River Falls

ISO 13485:2003 and Internal Audit Training for ISO 13485

References

Available upon request.

Contact this candidate