Sales Customer Service

DEBRA D. LUCAS

U.S. Citizen SSN ****

***** *** ********** **** *** 1815 Laurel, MD 20708 240-***-**** (M)

*********@*****.***

OBJECTIVE

To benefit an organization that can use a versatile professional with strong administrative, sales and communication skills along with a commitment to exceptionally strong customer service.

SUMMARY OF QUALIFICATIONS

Offering comprehensive experience and expertise in the following areas of responsibility:

Budgets and Account Management Human Resources

Sales Presentations Training and Development

Product Positioning/Promotions Profitability Analysis

Experienced in assessing individual sales & marketing training needs; performing individualized

and group training; teaching effective basic selling techniques consisting of benefits, handling

objections, cold calls, effective account management, demonstrations and closing.

Exercise leadership; implements and ensures the organization’s mission, philosophy and vision are reflected in the management of the corporate team.

Loyal, dedicated, and consistent; protects corporate and team viability and prosperity.

Work well independently and/or as a consensus building member of a team.

EMPLOYMENT PROFILE

Elizabeth Arden Inc. May 2010-June 2016

15300 Emerald Way

Bowie, MD 20716

Retail Management Specialist

Spearheaded and executed marketing strategies and promoted products designed to penetrate markets, build overall brand awareness, and deliver strong and sustainable financial results within high-volume multi-site operations for Macy’s, Inc., one of nation’s premier retailers. Applied in-depth knowledge of business finance and skills required to align sales/marketing plans with business objectives and analyzed performance in context with overall business success. Recommended process improvement initiatives to strengthen operations and financial results. Reversed downward revenue trend in soft cycle by driving up sales of non-core products. Greeted customers and discuss products best value and prices. Recommended and explained gift sets and promotional materials. Arranged display areas for best visibility to customers. Met and exceeded hourly goals of sales. Conducted market financial analysis to determine customer needs, volume potential, price schedules and discount rates. Prepared reports of sales; conducted analysis of the reports and forwarded results to headquarters for review. Supervised and trained (4) retail specialist on the various product brands and the usage of the product. Coordinated events that generated sales. Took weekly inventory of product on hand and restocked product when needed. Motivated employees to perform to the best of their ability as individuals

and as a team. Provided timely and constructive feedback to staff, encouraging and soliciting employee input as appropriate for continuous transfer of knowledge and skills to ensure business performance needs were met. Built customer confidence by providing superior quality customer service, advising/assisting with choice of products utilizing knowledge of products carried, and making shopping experience interactive, engaging, and reassuring. Provided needs assessment evaluations to ensure overall shopping experience and customer satisfaction. Grew client base through positive relationships that resulted in customer loyalty, repeat business and numerous referrals. Received cash award for exceeding sales for the month by 15%.

Headquarters US Marine Corps Feb 2006-May 2010

Clarendon, VA

Accounting Technician

Maintained funding and program control ledgers according to activity, material category, allotments issued, and balances available for authorization required for proper execution of supply budget. Communicated orally and in writing with customers and vendors. Provided assistance to the operating accountant in reconciling trial balances, identifying problem areas, deficiency situations, and specific areas of imbalance. Extracted and compiled allotments, commitments, obligations, and expenditures from source documents provided from field activities for posting to the transaction accounting ledger. Analyzed accounting records for accuracy and coordinated with field activities to reconcile errors. Concluded that funding authorizations and obligation documents were recorded and subsidiary ledgers were in agreement with control accounts. Posted to transaction accounting records for incorporation into Marine Corps financial operating statements. Provided financial information necessary to support decision making processes of organizational leadership. Efforts prevented unauthorized commitments, obligations and expenditures. Commitment to excellence contributed well beyond performance standards and senior management expectations. Produced strong bottom-line outcomes.

US Army Aug 2004-Feb 2006

FT Meade, MD

Lead Accounting Technician

Oversight a team of 8 Accounting Technicians and all aspects of daily administrative and operational activities. Reviewed all documents concerning disbursements for clothing purchases, moving costs and personnel expenditures concerning relocation of Army personnel on the installation. Reconciled accounts to ensure each organization not exceed allocation. Researched and resolved discrepancies. Entered expenditures into the accounting system for all individuals. Reviewed travel expenditures. Interviewed students to determine necessary expenses and provided guidance. Trained accounting technicians on processing disbursement of funds, preparing funding documents, and reviewing expenditures against obligations. Examined disbursement documents to verify accuracy and made proper adjustments/ special entries when necessary.

Lucent Technology Mar 2002-Aug 2004

Baltimore, MD

Lead Generator

Generated leads to sell company telephone systems utilizing telemarketing techniques. Explained product features and scheduled visits by Sales Representatives. Met and exceeded all weekly quotas. Increased department sales from 30% to 50% within six months, setting the pace for other Lead Generators. Received three (3) exceptional performance, top performer, highest sales revenue, and on-the spot award.

EDUCATION

Prince George’s Community College, Largo, MD

Marketing Management Certificate

PROFESSIONAL DEVELOPMENT

Intro to Marketing, Financial Planning & Investment, Human Resource Management, Retail Business Management

Budget Formulation, Analyzing Fund Usage Documents, Principles of Navy Budgeting, Data Handling for Budget and Accounting Technicians

COMPUTER SKILLS

Typing : 55wpm operating: MS Word, Email MS Outlook, Word Perfect, Excel, Windows XP

Contact this candidate