Project Engineer Secondary School

MOWNIKA SEERALAN

No.**, Raglan Terrace,

Bradford,

BD3 8NN.

E-mail ID : *******.*@*****.***

Mobile: 073********

OBJECTIVE

Seeking a suitable position in a reputed organization, where I can utilize my potential in a continuous process of learning and to be innovative, committed and motivated with hard work to achieve success at all levels of my life. I would like to work with an organization which nurtures professional growth, rewards innovation, creativity, business ethics and values integrity.

EDUCATIONAL DETAILS

Qualification

Institute/University

Year of Passing

% of marks

B.SC

HSC

SSLC

Asan Memorial College of Arts and Science,

Zion Matriculation Higher Secondary School, Tambaram.

Zion Matriculation Higher Secondary School, Tambaram.

2012

2009

2007

64

70

77

.

WORK EXPERIENCE:

Designation

Company

Process

Client

Duration

Officer

Wipro BPO

Payroll (HRO)

voice support

Sears US

Feb 2013 – Oct 2014

Project Engineer

Wipro Technologies

Batch Monitoring

Coach

Nov 2014 – Sept 2016

Responsibilities:

Responding to queries and escalations regarding payroll over phone and email.

providing information to the customer regarding their payroll queries and resolve the end customer issues as per defined SLA.

Ability to work independently and efficiently to meet SLA.

Able to comprehend the request of the customer and meet the quality standard (1.)

Meeting the defined Quality Scores. Innovation & Process Improvement.

Having the ability to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

Hands on experience in DB2 Database Administration L1.

Raising service tickets and resolving the tickets.

Maintenance of DB2 databases. Migrating DB2 DB and Performance tuning.

Achievements:

Rewards and recognition awarded by ‘quality performer’ with 100% accuracy

TECHINICAL PROFILE

Certificate Course in Computer Basics from EXCELLENT COMPUTER EDUCATION, Chennai.

Certified Language Courses in C, C++ from EXCELLENT COMPUTER EDUCATION, Chennai.

SKILLS

Operating Systems : WINDOWS 95/98/2000/2007/ XP.

Languages Known : C, C++, VB

Packages Known : MS Office.

Database Tools : MS Access, Ms Sql Server.

Web designing : HTML.

PERSONAL TRAITS

Quick Learner.

Highly Optimistic.

Diligent Smart Worker.

HOBBIES

Internet surfing

Cooking and gardening.

Playing chess and indoor games

PERSONAL DETAILS

Father’s Name : Mr. Seeralan

Date of Birth : 18-06-1991

Nationality : Indian

Sex : Female

Languages Known : English, Telugu, and Tamil

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date: Yours sincerly,

Place: (S. MOWNIKA)

Contact this candidate