Melvina Jackson

***** ********* ****, ****** *******, Ohio 44120 (C) 216-***-****

ac1hx6@r.postjobfree.com

CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT

Qualifications & Skills

●Use professional communications skills to serve customers and interact with clients in person, over the telephone, and online

●Proven ability to prioritize, organize, handle and complete multiple tasks on time and on budget in a deadline-oriented environment

●Microsoft 2003, 2007, 2010: Access, Word, Excel, Outlook, PowerPoint; and Internet Applications

●Ability to type 45 WPM, 10 key, and knowledge of office practices and procedures

●Congenial, enthusiastic contributor and supporter of team goals and productivity

Experience

Koblentz & Penvose, LLP Cleveland, Ohio 2014 - Present

Administrative Assistant

●Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly

●Assist in training staff members and new hires

●Implement and monitor programs as directed by management, and see the programs through to completion

●Generate memos, emails and reports when appropriate

●Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines

●Maintain office supplies by checking inventory and order items

●Respond to questions and requests for information

Taste of Excellence Strongsville, Ohio 2014-2014

Server/Dishwasher

●Clean and prepare various foods for cooking or serving.

●Load or unload trucks that deliver or pick up food and supplies.

●Receive and store supplies.

●Set up banquet tables.

●Place clean dishes, utensils, and cooking equipment in storage areas.

●Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand.

●Maintain kitchen work areas, equipment, and utensils in clean and orderly condition.

Compro Tax East Cleveland, Ohio 2014-2014

Receptionist/Administrative Assistant

●Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

●Directs visitors by maintaining employee and department directories; giving instructions.

●Maintains security by following procedures; monitoring logbook; issuing visitor badges.

●Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

●Maintains safe and clean reception area by complying with procedures, rules, and regulations.

●Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

●Contributes to team effort by accomplishing related results as needed.

Fast Tax Refunds East Cleveland, Ohio 2012-2013

Client Service Professional

●Responsible for successfully tracked and resolved client issues and questions concerning tax return documents, filing and refunds.

●Developed positive rapport and build relationships with tax clients.

●Schedule and hold personal meetings with clients to discuss their needs and to present levels of tax services to meet their needs.

H & R Block Cleveland Heights, Ohio 2009-2011

Administrative Assistant

●Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Jackson-Hewitt Cleveland Heights, Ohio 2006 - 2009

Receptionist

●Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Subway

Sandwich Artist Cleveland, Ohio 2005-2005

●Assist subway customers with orders, prepare food to customer specifications, operate cash registers, and complete other jobs assigned by a Subway manager.

●Also field customer questions and complaints about personnel or products. Subway sandwich artists may need to complete other duties apart from customer service, including cleaning and stocking. Sandwich artists at Subway may need to clean kitchen, restaurant, and restroom areas as well as stock food goods when supply runs low.

Nationwide Insurance Cleveland Heights, Ohio 2001 - 2004

Office Assistant

●Proactively checked accounts payables and performed collections. Used a database system to look up insurance policies for customer accounts and receivables.

●Provided quality customer service, answered and screened inbound and outbound telephone calls.

●Increased team productivity 100% by reorganizing filing system.

●Processed outgoing mail on a daily basis.

Education

Alliant International University San Diego, California

●Bachelor of Science Degree in Business Administration

●Major: Applied Management/Human Resource Management (Graduation May 21, 2017)

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