Data Entry Customer Service

DEVRI HOWARD

** ***** *** ********** ** *****

H: 470-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Motivated customer service specialist with over ten years experience in a fast-paced,

team-based environment.

SKILLS

Data Entry Claim Processing

MS Windows proficient Record Keeping

Multi-line phone talent Exceptional communication skills

Credit card processing Medical terminology knowledge

Quick learner

WORK HISTORY

CVS CAREMARK

Pharmaceutical Data Entry Specialist Raleigh, NC December 2014 – April 2016

Assessments of paper and digital requests for approval.

Processed prescription changes such as denial, dosage metering and requests to switch medicines for

patients.

Proof read, distribute data to appropriate departments for further review.

HEALTH CARE OF ATLANTA

Hospital Associate/Clinical Analyst Atlanta, GA January 2008 - October 2013

Monitored insurance claims via data entry appreciate reports on claims denied for clinical reasons.

Identify coding or clinical discrepancies in patients' accounts and escalate appropriately.

Update patients' records to research activity taken on accounts, verify insurance claims for various

insurance companies.

NATURAL FIRST CHIROPRACTIC

Chiropractic Assistant/Billing Stone Mountain, GA November 2003 - September 2007

Greet Patients and Scheduled appointments. Assist Doctor with patients therapeutic treatments.

Input patients' medical information in office data base (EZB software) and (MEDISOFT) data entry.

Verified insurance coverage, accounts receivable performed billing procedures for office

EDUCATION

CERTIFICATE Medical Billing /Coding

Georgia Medical Institute

Decatur, GA 2004

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