PROTECTED 関係者外秘

Laurae North, MSIDT/MAHED

Instructional Designer/Adjunct Faculty

**** ***** **** ****

Milford, Ohio 45150

Telephones: 513-***-****

E-mail: ac1hvl@r.postjobfree.com

EDUCATION

2011-2013 WALDEN UNIVERSITY. Graduate School of Education: M.S. Degree in Instructional Design and Technology, 2013.

Areas of program emphasis: learning theory and instruction, instructional design, organizations, innovation and change, multimedia design and development, educational research, distance learning, project management in education and training, and program evaluation. Assess, create, and manage training materials, and apply theory, research, creativity and problem-solving skills to a variety of technology applications to improve learning in educational institutions and corporate training. Graduate Project: Created academic ePortfolio displaying projects from each component of the ADDIE model. Project assessed by the Association for Educational Communications & Technology (AECT).

2004-2007 GENEVA COLLEGE. Graduate School of Higher Education: M.A. Degree in Higher Education, 2007.

Program emphasis: learning theory & knowledge, educational research, leadership & change, student success, contemporary trends in higher education, and assessment & retention. Graduate Thesis: The Effectiveness of Clickers in the Classroom.

2002-2004 GENEVA COLLEGE. Adult Degree Programs: B.S. Degree in Community Ministry & Leadership, 2004.

Program Emphasis: leading in the Christian community to envision, plan, develop, implement, and lead programs and enterprises.

1998-2001 COMMUNITY COLLEGE OF BEAVER COUNTY. School of Business Management: A.S. Degree. Business Management, 2001. Program Emphasis: all functional areas of business, including accounting, finance, human resources, production, information systems, and marketing with an emphasis on leadership, motivation, communication, and team building.

Curriculum Vitae of Laurae North 2

PROFESSIONAL EXPERIENCE

05/16-Present INSTRUCTIONAL DESIGN CONSULTANT, Toyota/ Teksystems. Cincinnati, Ohio. Assist SMEs in the Quality Division at Toyota, to create various training and learning experiences for its 150-member group. Design and develop web-based, blended learning, and ILT training material and courses. Create eLearning in PowerPoint and/or Captivate that is delivered via a SABA-based Learning Management System. Assist the QD managers with needs assessment, task-analysis, course implementation, and training evaluation. Assist with the creation, development, and implementation of the Quality Fundamental Awareness courses. Designed and developed new Recurrence Prevention eLearning module. Designed, developed and delivered Instructional Design Presentation to executive management team during weekly managers meeting. Redesigning and developing the QD Overview ILT, an eight-hour training program consisting of 11 departments within the QD Division. Assisting with the design and development of eLearning module for Practical Problem Solving course, including an interactive case study using Captivate 9. Contributing to the Next Gen LMS review and adoption process as a reviewing team member. Assisted with and developed resources and educational material for the QLC. Recommend and advise QD team on eLearning, training and instructional design resources through extensive research of the latest and most effective tools and methods for designing and developing engaging and effective training material on an ongoing basis to keep abreast of the emerging trends in instructional design. Member of the Aspire Team supporting the One Toyota Movement Protocol.

06/15-Present ADJUNCT FACULTY, Union Institute & University. Cincinnati, Ohio. Designed and facilitate two distance learning courses - GSBS 110: Stone Tablets to Twitter; supervise learner’s independent studies in the role of teacher/advisor; engage in regular substantive written dialogue with each assigned learner concerning learner’s regular required academic work each term; advise students through review of their academic progress; assess student coursework and progress; write and submit narrative evaluation and grade for each student. Designed, developed, and currently manage and facilitate CTL 202: An Introduction to the CampusWeb LMS. This online course is mandatory for all Union faculty. It is designed to teach faculty how to utilize the LMS, teach in the virtual environment and manage a course using the LMS. Designed and developed the CTL 202 Sandbox, which is the online learning environment within the LMS. Faculty are required to complete assignments within the sandbox giving them the opportunity for practical application of the skills learned within the CTL 202 course.

03/15-05/16 ELEARNING DEVELOPER SPECIALIST, Union Institute & University. Cincinnati, Ohio.

Designed, developed, and facilitate distance learning courses for faculty, which provide instruction on effective utilization of the university LMS and course building within the LMS, management and facilitation of online courses in the LMS accompanied by practical application activities in a Sandbox environment; developed and implemented a faculty new hire training program; created facilitator, staff, and student QuickStart Guides for accessing and utilizing UI&U technological resources; prepared training material for the Articulate Replay Initiative which equips faculty to incorporate and utilize the software in online courses; designed and created a Center for Teaching and Learning (CTL) profile module in the university LMS, which explains CTL’s role in advising and assisting faculty, including content such as New Hire Orientation, Faculty Development Resources, Course Design and UI&U Standards, Supporting Adult Learners, eLearning and Instructional Design lexicon, Emerging Trends in Higher

Curriculum Vitae of Laurae North 3

Education, Technology for Teaching, etc.; created and manage the CTL Twitter account; redesigned and updated the Social Work Program’s online courses; assessed and evaluated newly designed UI&U courses; provided continuous maintenance and management for all of the above; Member of the Criterion 4 Subcommittee in which criterion is reviewed, evidence is collected and analyzed, then the findings are summarized in an extensive report, which is submitted to the Higher Learning Commission for university HLC accreditation; and an Active member of the Activities Committee.

05/14-09/14 INSTRUCTIONAL DESIGNER, TQL. Cincinnati, Ohio. Redesigned and developed the Logistics Training Manual for new hire employees; provided consultation on projects, programs, and collaboration efforts within the training department.

03/12-5/14 INSTRUCTIONAL DESIGN MANAGER, Macy’s Inc. Mason, Ohio. Promoted to management level position within five months of employment; coached, developed, and managed instructional designers and trainers; designed, developed, and implemented an Instructional Design and Learning Theory blended learning course for the Learning and Development Department; designed and developed a blended learning program for new-hire and incumbent employees both domestic and international to replace hard-copy training manuals for eleven departments within the organization; Wrote technical training manuals including step-by-step procedural instructions, which trained employees on proper utilization and processes for new software application for servicing customers – including both hard and soft skills training; managed the curriculum for the entire Retail Services umbrella, including all enhancements, updates, regulation changes, and new initiatives that were implemented. Incorporated and managed all content on the Retail Services Digital portal.

10/08/-11/10 SENIOR ACCOUNT EXECUTIVE, The Devine Group. Cincinnati, Ohio. Executed sales strategies for human resources talent management software & platform; developed marketing strategy to introduce and launch newly developed online course to the academic & business community; built a database of clients who adopted and utilized company course and software applications; drafted proposals and contracts for clients and vendors, trained clients and vendors on the proper utilization of software products via GoToWebinar; provided customer support and troubleshooting to address various client concerns; managed revision and evaluation process of online learning course to ensure all specifications were met; created multimedia tutorial via Camtasia to train clients on the usage & benefits of online course.

10/05-10/08 PUBLISHING SALES CONSULTANT, Cengage Learning. Independence, Kentucky. Consecutively exceeded territory sales goals yearly; successfully managed and maintained product distribution budget; developed and implemented marketing plans which effectively increased territory sales.

08/04-08/05 ENROLLMENT COUNSELOR, Geneva College. Beaver Falls, Pennsylvania. Implemented marketing/recruiting strategies to achieve enrollment objectives & departmental goals; informed & educated prospective students of academic programs through effective presentations; and assisted faculty with various graduate level academic projects.

Curriculum Vitae of Laurae North 4

TEACHING AND COURSE DESIGN EXPERIENCE

Instructional Activities for Union Institute & University

• Designed, developed, and teach the following Faculty Professional Development courses: o An Introduction to the CampusWeb LMS

o CampusWeb LMS Sandbox

Instructional Activities for Macy’s Inc.

• Storyline- Created and taught the following Instructional Design course using Storyline: o Introduction to Instructional Design and Learning Theory Principles

• Created the following Hard/Soft Skills, New Hire & Incumbent, Domestic & International Employee Development courses and Facilitator’s Guides for Macy’s and Bloomingdale’s

(Blended Learning):

o Retail Services Online Shopping (MSA)

o Wedding Gift Registry

o eSpot

o Omnichannel Strategy: Buy Online Pickup Instore (BOPS) o Gift Card Services (JD Edwards System)

o Credit Services

o Internet Customer Service Chat Training

o Fedfil Policy & Procedures

o FedGift

o Kana

o AIMS

o Dream Fund

• Created the following Hard/Soft Skills, New Hire & Incumbent, Domestic & International Employee Development courses and Facilitator’s Guides for Macy’s and Bloomingdale’s

(ILT):

o Retail Services Online Shopping (MSA)

o Wedding Gift Registry

o eSpot

o Omnichannel Strategy: Buy Online Pickup Instore (BOPS) o Gift Card Services (JD Edwards System)

o Credit Services

o Internet Customer Service Chat Training

o Fedfil Policy & Procedures

o FedGift

o Kana

o AIMS

o Dream Fund

• Captivate- Created quizzes to accompany each unit of the training manuals using Captivate.

• Designed, developed, and delivered the following Instore Produced video: o Customer Card Lookup

Curriculum Vitae of Laurae North 5

Instructional Activities for The Devine Group

• Camtasia- Created the following marketing and instructional video using Camtasia: o Developing and Implementing Structured Behavioral Interviews (Online Course)

SERVICE

PROFESSIONAL & ACADEMIC

2016-Present Member of the Toyota Aspire Team supporting the One Toyota Movement Protocol 2015-2016 Member of the Activities Committee at UI&U. 2015-2016 Served on the Higher Learning Commission, Assurance #4 subcommittee with the task of creating the University’s response to the HLC’s Criterion 4 for UI&U reaccreditation.

2011-2014 Member of the Events and Activities Committee at Macy’s Inc.

2004-2005 Served as a member of the Bookstore Committee at Geneva College.

COMMUNITY-BASED SERVICES

• Served as a Group Lead in a study group

• Co-taught eight week course at community church

• Proposed, developed, and implemented various ministry programs

• Served on the Membership Recruitment Committee for the YMCA

ACCOMPLISHMENTS & AWARDS

• Received Awards and Recognition for exceeding Publishing Sales Goals consecutively.

• Received Awards and Recognition for Exceptional Customer Service Skills.

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