Customer Service Sales
Resume:
Alicia-Angel Morris
Shreveport, Louisiana
*************@*****.***
Objective
I am seeking a challenging career in human resources that will allow me to continue to grow professionally and make a valuable contribution to the company’s success.
Education
1/2009-12/2013 University of Louisiana at Lafayette
Major: B.A., Psychology
Minor: Child and Family Studies
Experience
12/2015-Present Sam’s Town Casino Shreveport
HRIS/Gaming Compliance Administrator
Process annual merit increases, departmental transfers, including on-boarding and termination documents
Verify and correct information on personnel action forms, as well as ensuring gaming compliance within departments
Aid with benefit programs, as well as responding to inquiries regarding policies and procedures by providing necessary forms to employees
Assist with conducting surveys to ensure employee job satisfaction
Conduct applicant drug screenings
Support and assist management and executive team with dealing and resolving issues
11/2012-5/2016 Sunglass Hut (Lafayette, LA)
Sales Associate
Entered customer data, and managed the register in accordance with point-of-sale “POS” guidelines
Assisted manager with evaluating recruits, which resulted in more quality staff
Provided professional customer service regarding benefits of sunglasses, and helped customers choose based on their personal preference and styles
Increased the sales of designer sunglasses, while achieving individual daily sales plan
Recognized for selling 1/3 of store sales for three consecutive months
Consistently attained more than 200% over sales plan
11/2014-12/2016 L’Oreal (at Dillard’s) (Shreveport, LA)
Selling Specialist
Achieved product volume goals and drove merchandise to improve sales
Optimized accountability for overall sales for specific fragrance lines
5/2010-12/2011 Academy Sports and Outdoors (Bossier City, LA)
Apparel Sales Associate
Greeted, assisted customers, and provided great customer service
Conducted price changes, performed price/SKU look-ups and zoned/organized
merchandise
Organized clothing, listened to customers, and directed them to the appropriate area, while providing them with great customer service
5/2008-8/2008 Military Entrance Processing Station “MEPS” (Shreveport, LA)
Testing Assistant
Monitored recruits taking tests and performed data entry
Arranged filing area, directed applicants, and assisted doctors with medical testing
Initiated and rearranged office space, which provided a much cleaner area
Condensed extensive reports into smaller files, resulting in a well organized office space
Extracurricular Activities
9/2013-9/2013 Healing House (Lafayette, LA)
Facilitator
Demonstrated skills of observing, listening, and responding to grieving children
Orchestrated activities to assist children with handling the loss of a loved one
9/2014-9/2014 African-American Chamber of Commerce (Shreveport, LA)
Social Media Marketing/Vlogging (Video Logging)
Launched social media account to promote the event
Enhanced the experience by implementing event marketing tactics for over seventy vendors, while providing public exposure and awareness to local small businesses
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