Customer Service Mechanical Engineer

Summary

Offers over ** years of combined progressive experience in the aerospace and defense and the non-profit industries serving as a Program Director. A proven leader of as many as 25 employees who drives results in managing multiple projects and who blends coaching, teamwork and a strong work ethic to develop self and others in all aspects of the job. An entrepreneurial-minded professional who possesses excellent interpersonal, communication, analytical and vision skills along with the competitive grit to help move an organization forward.

Areas of Expertise

Visionary Leadership

Organizational Management

Project Management

Team Building

Relationship Management

Problem-Solving & Decision-Making

Coaching and Staff Training

New Business Development

Professional Experience

Community Youth Center (CYC), Concord, CA 3/2013-7/2017

Program Director – Customer Service and Soccer, Head Coach – Soccer, Assistant Executive Coach

Oversaw the planning, organization and implementation of two programs including P&L, scheduling, budgeting, purchasing, quality improvement, logistics and customer relations

Led 22 direct reports and supervise the safety and success of 2,200 children

Authored the CYC New Employee Orientation and Training Handbook for all new hires

Created and managed an "Adult Pick-Up Soccer" program which generates $65k annually

Wrote and delivered policy and procedure manuals for the soccer program and the customer service department and developed the CYC New Employee Orientation Manual

Strengthened strategic B2B relations with schools, clients, government organizations, donors and other key stakeholders by forming collaborative partnerships

Prepared grants which resulted in $15,000 sourcing for equipment, education and funding

Reorganized the Customer Service department and engaged in continuous improvement training methodologies which led to a 10% membership increase over six months

Developed and strategically oversaw distribution of funds for a combined annual operating budget of approximately $300,000

Implemented a lesson plan training approach to CYC programs and trained more than 100 coaches with the creation and delivery of center-wide seminars

Walnut Creek Soccer Club, Walnut Creek, CA 10/2014-Present

Director of Goalkeeping and Head Age Group Coach

Created and implement a goalkeeper training program for 49 competitive teams

Deliver personal development plans to 75 players each year

Facilitate player development initiatives, parent and coach communication, style of play and club vision for three teams within the age group

Mentor two recreational coaches on best practices for coaching

Teach technical, tactical, psycho-social and physical development skills to players

Advise players toward their college academic and athletic admissions, financial aid and scholarship pursuits

Dream Big Goalkeeping, LLC, Walnut Creek, CA 10/2014-Present

Co-Founder

Conceive innovative training approaches to coaching the youth soccer goalkeeper

Recruit customers through social media, print media and referral programs

Doubled attendance average to fourteen participants per clinic

Improve B2C relations by delivering personalized training plans to customers

Procure fields, prepare schedule, organize training and manage registration for four to eight clinics per year

Raytheon - Space and Airborne Systems (SAS) 5/2008-3/2013

Mechanical Engineer II

Led process change and reduced design costs by cutting errors and rework by 30% and drawing time by 5% with creation of a standard notes database

Supported development of cabling manufacturing from concept to flight of space programs

Improved efficiency by drawing and releasing cable drawings at a rate 50% higher than industry standard

Built a custom butterfly for special testing equipment to circuit board designs by employing Design for Manufacturability (DFM) techniques for tooling, stress analysis, and heat dissipation

Recommended a coolant system for Special Test Equipment (STE) to a flight program and researched best practices and available technology to select optimal design

Organized and participated in weekly meetings for critical program milestones (PDR, CDR)

Employed Scrum principles to rapidly design and prototype space grade cabling

Education

Babson College, F.W. Olin Graduate School of Business, Wellesley, MA Candidate for Master of Business Administration, August 2018

Worcester Polytechnic Institute, Worcester, MA

Bachelor of Science in Mechanical Engineering, with honors, 2007

Technical Skills

Design for Manufacturing and Assembly (DFMA), ProEngineer (ProE), Six Sigma, AutoCAD, Windows and Mac OS, Microsoft Office (Word, Excel, Powerpoint, Outlook), TeamSnap Sports Management Software, Club Automation, ADP, CRM Software, Facebook, Twitter, Instagram, Snapchat, LinkedIn, Google+, YouTube, Pinterest, Tumblr, Flickr, Reddit

Awards

Walnut Creek Soccer Club Coach of the Year - 2015

Raytheon Team Achievement Award - 2012

Raytheon Team Achievement Award - 2011

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