Customer Service Marketing
Resume:
CHRISTINE VARGA
Waterloo, Ontario ******@***.*********.**
N2J 0B7
New Graduate of University of Waterloo,
Honours Arts and Business, Economics, Co-op
QUALIFICATIONS/SKILLS:
● Excellent communication and interpersonal skills developed during 5 years of customer service
● Detail-oriented, results-focused and highly skilled at data analysis
● Cooperative, able to work well independently or within a team, and always motivated to work hard
● Creative outlook demonstrated in project planning and execution
● Strong numerical and computer skills utilizing Stata and Microsoft Office (Word, Excel, PowerPoint) WORK EXPERIENCE:
2016 Campaign Support, Market Development, Client Solutions SUN LIFE FINANCIAL, Waterloo, Ontario
● Analyzed campaign activities, including 2016 RRSP campaign results
● Presented on the history of products, preparing for plan refreshes and new tactics
● Facilitated brainstorming sessions for 6 improvement ideas, resulting in 200 hours saved 2016 Open Data Researcher, Faculty of Environment
UNIVERSITY OF WATERLOO, Waterloo, Ontario
● Co-authored an academic paper soon to be published, presented findings on a regular basis
● Conducted academic literature searches on the value of open data for the private sector
● Built a network of data stakeholders and conducted interviews to determine benefits of use
● Researched current efforts to track open data initiatives, comparing 12 open data indexes 2015 Business Development Assistant, Co-operative Education and Career Action UNIVERSITY OF WATERLOO, Waterloo, Ontario
● Responded to and followed up with over 200 employer inquiries via telephone and email
● Maintained customer relationship management data using Salesforce.com
● Analyzed reports using Excel, tracked the progress of over 1000 new and current job leads 2014 Product Management, Product Operations Specialist, Co-op BLACKBERRY LIMITED, Waterloo, Ontario
● Managed 10 Excel reports, creating functions and formatting to reduce key-strokes
● Compiled information provided by several departments and presented to stakeholders
● Released engineering updates through internal Product Lifecycle Management system
● Created and revised process documentation for new and updated technical tasks
● Assisted demand planners in communicating product launch and end-of-life updates 2014 Handheld Management and Tracking Operations Associate, Co-op BLACKBERRY LIMITED, Cambridge, Ontario
● Coordinated the inventory of prototype and pre-release BlackBerry handheld devices
● Deployed and distributed handhelds for use within and outside the organization
● Utilized SAP software to perform inventory movement transactions
● Compiled daily inventory reports using Microsoft Excel in coordination with SAP VOLUNTEER EXPERIENCE:
2013-Present Volunteer Book Reviewer
SIMON & SCHUSTER/MARINER BOOKS/PENGUIN RANDOM HOUSE
● Reviews advance reader copies of pre-release books provided by the publishers
● Provides public with honest reviews of books on the Goodreads social media website 2015 Federation of Students Fall Wrap Up Week Volunteer UNIVERSITY OF WATERLOO, Waterloo, Ontario
● Developed and piloted the “Nap In A Box” event as part of a project management team
● Researched benefits of massage, assisted with the restructuring of the massage event EDUCATION:
2012-2017 UNIVERSITY OF WATERLOO, Waterloo, Ontario
Bachelor of Arts, Honours Arts and Business Co-op Degree
Economics Major, Public Policy Specialization, Theatre and Performance Minor Relevant Project: “Coors Weightless Marketing Plan Project” in ECON 344 (2015)
Created a mock marketing plan for the Molson Coors Brewing Company, which included information about core competencies, points of differences, marketing strategies, competitors, sales forecast projections, and market share goals, ultimately proposing a new product line
AWARDS, TRAINING AND INTERESTS:
ACADEMIC AWARDS:
● University of Waterloo Economics Departmental Convocation Award (2017)
● University of Waterloo Economics Achievement Award (2017)
● University of Waterloo Dean’s Honours List (2012-2017)
● University of Waterloo Faculty of Arts Upper Year Award (2017)
● MESBURG Marketing Planning Award, ECON 344 (2015)
● Grade 12 Governor General’s Academic Medal for highest overall senior average (2012) OTHER AWARDS AND EXPERIENCE:
● Active as an actor in community theatre productions (e.g., JM Drama, 2016)
● Part of the technical crew for the University of Waterloo’s production of Unity 1918 (2015)
● Provincial Finalist in the Ontario Music Festivals Association, Musical Theatre Category (2012)
● Award of Excellence for writing and directing Sears Drama Festival play, Tell-Tale (2012)
● Grade 8 Classical Vocal Practical Music Certificate (Conservatory Canada, 2011)
● Level 7 Contemporary Vocal Practical Music Certificate (Conservatory Canada, 2011)
● Theory 3 Music Certificate (Conservatory Canada, 2011)
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