Sales Customer Service

CARLOS PINERES

**** ** *** ****, ***. #***, Miami, Florida 33178

Home: 305-***-**** - Cell: 305-***-**** - *********@*******.***

Organized, goal oriented Commercial Manager, trustworthy, responsible, hard working team player. Excellent in developing people, looking for a well paid position and life balance within a great company.

PROFILE

Dynamic, innovative and enthusiastic sales, marketing, and merchandising manager with superior performance, exceptional interpersonal skills, a proven record in restructuring operations, and significantly improving the bottom line performance. Proven strong planning, organization and analytical skills with the ability to independently plan and collaborate with executive management for day-to-day operations.

Goal-oriented, meet deadlines, good under pressure and strong on follow-up.

Strong work ethic; organized and trustworthy team player.

Proficient in MS Word, MS Excel, MS PowerPoint, and Internet research capabilities.

A proven success in recruiting, developing and motivating a professional sales team.

Fluent in Spanish (native language) and English. Excellent oral and written communications skills.

PROFESSIONAL EXPERIENCE

Gap Inc./Old Navy Mall of the Americas, Miami FL. Aug 2011 – Present (4 years 6 months)

General Manager

Create and implement plans to deliver and continuously improve sales performance.

Sales Budget, Controllable Expense, Shortage Improvement and Customer Service.

Effective talent selection, training, coaching, motivating and recognizing, and great ability to develop others.

Sets goals for the team, monitor and follow up on store productivity.

Accountable for meeting store requirements.

Develop business strategies and delivers results by managing merchandise, operations and finance .

Makes strategic business decisions to drive results on long term and short term objective.

Stimulates growth in coaching, training and development. Retain team members.

Key Achievements:

Maintained for last 3 years and average of 95% on Employee Opinion Survey in the District.

Achieve on a monthly basis payroll of under- 2% for past three years.

Successfully develop and promoted 3 leaders to upper management positions over last 3 years.

JC Penney Dadeland Mall, Miami FL.

Sales Division Manager Apr 2010 – Aug 2011 (1 year 5 months)

Achieve merchandise sales of $12,000,000 for Men's and Children's Division.

Provide leadership and direction to achieve Major Events Sales Plans of +5% to YTD trend.

Coach associates and monitor credit applications goal. Share results during management meeting.

JC Penney Dadeland Home Store, Miami FL.

Home Store General Manager Nov 2007 – Feb 2010 (2 years 4 months)

Increase sales and profits. Maintain salary costs at company standards.

Hire, train and coach associates .Maintain Home Store to core standards.

Minimize store costs through superior customer service and both associate and asset productivity.

Prioritize merchandising and promotional efforts in resolving problems and improving sales revenue.

Key Achievements:

Key Achievements:Successfully manage a $10 million Home Store. Ranked #1 in sales in the region in 2009.

Maintained on a monthly basis highest percentage rating in the district in customer services.

Managed staffs of forty associates, maintaining a turn over rates of 15% for 3 years.

Successfully lower shrinkage inventory percentage from 2.5% to 1.5%.

JC Penney Westland Mall, Miami FL.

Senior Division Manager Jan 2002 – Jan 2007 (5 years 1 month)

Successfully manage a $4 million Home and Women Accessories Division.

Manage staff of eighteen sales associates. Recruit, hire, train, and supervise.

Manage inventories and loss prevention program.

Monitor and analyze financial results, identifying slow moving inventory.

Key Achievements:

Increasing volume sales by 15%. Raised ranking among 110 stores from 25th to 9th in 2002.

Reduce inventory shrinkage to 1.5%.

Reduce sales associate turnover from 60% in 2000 to 17% in 2002.

7-month winner of Sales Manager of the month for sales productivity and profitability margin.

JC Penney Westland Mall, Miami FL.

Store Management Trainee Jan 2001 – Jan 2002 (1 year 1 month)

Exercised all functions of Merchandise Manager: merchandising, store operations and personnel.

Encouraged customers to purchase merchandise and services with excellent customer service.

Managed staff of six sales associates.

Utilized sales and merchandising management skills to supervise the merchandising activities.

Key Achievements:

Sales productivity and profit increase by 15% over plan in Infant and Boys Department.

Assisted sales strategy to increase productivity by 25% for the last two quarters of the year.

JC Penney Dadeland Mall, Miami FL.

Merchandising Assistant Jan 1995 – Jan 2001 (6 years 1 month)

Assisted customers in selecting extensive assortment of athletic goods.

Responsible for setting merchandise statement, selling, and marking down merchandise.

Organized promotions and special events with vendors to encourage sales.

Responsible for scheduling, training, and coaching 7 associates.

Key Achievements:

Four-time winner of the Annual Regional and District Sales Award 1997, 1998, 1999, and 2000.

Sales productivity increased by 25% over plan throughout 18 consecutive months.

Burdines, Dadeland Mall, Miami FL.

Selling Supervisor Jan 1993 – Jan 1995 (2 years 1 month)

Assisted customers in selecting extensive assortment of fashionable goods.

Responsible for setting merchandise statement, selling, and marking down merchandise.

Trained and coached average of 3 new sales associates per year.

Key Achievements:

Sales productivity increased by 20% over plan throughout 12 consecutive months.

Seven-month winner of the Monthly Florida's Leading Achiever Award.

Ranked in top 5% of total sales force.

Mobil Oil Corporation

Regional Sales Representative Jan 1989 – Jan 1993 (4 years 1 month)

Responsible of corporate objectives, net sales, profits and marketing strategies.

Generated new and retained existing business using effective selling techniques.

Managed staff of 10 employees.

Coached 4 new gas station managers in setting up procedures and business practices.

Successfully developed and implemented marketing, sales and pricing strategies..

Increase consumer product sales by 32% and pre-tax profit by 25% on assigned stations.

EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY, Miami, Florida

Master of Business Administration, 1996

Bachelor of Science, Hospitality Management, 1986

HONORS

Phi Kappa Phi National Academic Honor Society • City of Coral Gables People to People Scholarship

REFERENCES

Available upon request.

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