IT/MIS Manager

Enrico Dizon Tan

Block ** Lot ** Horseshoe St., Metrovilla Executive Center., Mapulang Lupa Valenzuela City 1448 Mobile phone: 091******** Email: *******@*******.*** AVP for MIS

Proven Technical & Management Skills in a career spanning over 20 years I am technically-savvy person with hands-on experience in application development, implementation, operation and support. The last 15 years, I have been involved with implementation and roll-out of SAP R/3 system to different business units of Sterling Paper Group of Companies. I have considerable experience in dealing with SAP users and a good knowledge of SAP functional and technical solutions. Working in a Corporate IT department for many years has helped me understand the level of professionalism and communication required for long-term success in the field. IT Strategic Planning / Business Solutions / Project Management / Budgeting / Team Leadership / Contract Negotiations / Vendor Relations /

Professional Experience

AVP for MIS, Sterling Paper Group of Companies 2016 - present Responsible for the evaluation, recommendation, implementation of information systems and technology for Sterling Paper (manufacturing) and its affiliates which include SL Agritech (seeds and rice production), Central Bookstore (trading), Straight lines International (publishing), SL Foods

(export), Sterling Global Pharmaceutical (pharmaceutical), SP Properties (industrial park), Sterling Residences (housing). Leads the corporate IT team with 3 managers reporting directly to me and 20 staff.

MIS Manager, Sterling Paper Group of Companies 1999 – 2016 Manage IT department composed of professionals with different skills such as business process skills, SAP functional and technical skills, web and PHP development, network, system and server administration. Attends regular business operations meeting with OPCOMmembers represented by owners and division heads. Manage day-to-day IT operations of the entire Sterling Paper Group. Provide direction to IT team in relation to the company and business direction. Prepare IT plan. Manage IT budget.

Key Projects and Achievements:

Organized and lead a corporate-wide software selection committee which included the company President, head of finance, sales, marketing, logistics and production in the evaluation and selection of ERP software that best fitted company business requirements

Assembled an implementation team which is composed of business process experts, IT and external consultants that implemented the R/3 system on time and within budget

Helped achieved the project objectives with the implementation of SAP these include reduction of order to delivery process from 5 days to 2-3 days; streamlining of business processes; as well as visibility of relevant information across the company for management and decision makers

Implemented centralization of master data maintenance to IT department such as material, customer, vendor for control purposes

Lead an internal team that performed a technical upgrade of R/3 from 4.5B to 4.7 release version in 2006. Has successfully done the migration with very minimal support from SAP consultants. The company has avoided huge amount in consulting services in the process.

Implemented wireless access points in the warehouse that linked multiple facilities which allowed them to connect to the host server in Makati head office. This has resulted to significant reduction in monthly cost of domestic leased lines

Supervised installation of VoIP server in head office to avoid long distance call charges between head office & branch; branch to head office and branch to branch voice calls.

Implemented centralized printing by department to reduce number of printers deployed. This has enabled us to transfer the repair and maintenance function to an external IT company. Additionally, this has resulted to savings to our company in terms of ink costs.

Developed, implemented and maintain SAP security roles and authorization for SAP R/3 modules instead of hiring a SAP partner to design the security for us. This has enabled the company to save money on consulting services in the process.

Helped developed interfaces to upload transactions from non-SAP system (POS, payroll, locator billing, product returns) to SAP.

Supervised the configuration of RoundCube (an open-source email system) which IT has deployed and served as corporate email for employees of group of companies.

Helped deployed Squirrel mail (SMTP, IMAP) for company executives, managers, supervisors and other employee who needs to exchange emails with suppliers, customers, business partners, consultants.

Recommended the use of OpenOffice to management for employees who we considered non- power users of office productivity tool. This has resulted to big savings to company by avoiding to buy costly Microsoft Office licenses.

Major Function:

Participate actively with other members of the management team in developing and executing strategic plan in relation to the use of IT in support of business objectives

Participate in policy and decision making at the management level regarding resource allocation and future direction and control of IT

Develop and maintain an enterprise-wide system architecture, defining standards and protocol for data exchange, software and interconnection of company information system.

Responsible for developing annual and long range IT plan, goal and budget.

Develop departmental plan & balance score card and align with corporate objectives.

Provide advice on evaluation, selection, implementation and maintenance of information system, ensuring appropriate investment in strategic and operational system.

Negotiate IT acquisition contract, soliciting involvement and participation of other management teammembers as needed, and for the service level agreement with user organization and monitor system performance to assure service levels are met.

Communicate IT plan, initiative, policy and technology trends throughout the organization, including management groups.

Determine pertinent information required by management in making effective decision.

Ensure the gathering, processing, distribution and use of this information occurs in a timely, accurate, and cost effective manner.

Provide general direction to IT department staff in IT plan and objectives.

Monitor and control all project relating to selection, acquisition, development, and installation of major information system.

Advise senior management in all phases of IT development.

Develop and maintain corporate policy and standards relating to acquisition, implementation, and operation of IT.

Develop and enforce policy and procedure to ensure protection of enterprise IT assets and integrity, security, and privacy of information entrusted to or maintained by the enterprise.

Develop customer satisfaction metrics and promote teamwork in a positive environment.

Develop, test, and implement security plan to meet requirement and control for all information collected, processed, transmitted, stored and disseminated.

Responsible for the recruitment, development, motivation and retention of management staff conforming to budgetary, objective and personnel policy.

Deal decisively and act quickly on staffing issue.

Review corporate wide software and hardware acquisition and maintenance contract, soliciting involvement and participation of other management teammembers as appropriate. MIS Technical Supervisor/ Programmer, Sterling Paper Group of Companies 1988 - 1999

Supervised development of timekeeping module (for field staff and office staff using finger scan terminal). Sterling Paper employs over 3000 nationwide.

Helped developed Price Verifier terminal with software and hardware integration for retail stores which allows customers to check price of the goods without going to the cashier to scan the item at the counter.

Lead a team of programmers that developed point-of-sales system and installed the system along with barcode reader in the retail stores to facilitate customer check out

Supervised installation of POS terminals at the stores. The company operates 45 Expressions shops and MartOne department stores with over 200 POS terminals currently installed.

Provided data links to the branches through a combination of IP VPN, frame relay, DSL, dial up connection. This has enabled faster exchange of data transfer.

Lead a team of business analyst and programmers in developing sales order and billing, inventory control and account receivable modules on Fujitsu midrange computer system using COBOL language.

Helped developed Locator Billing system for the locators (tenants) that have set up businesses in our techno park. This is to facilitate the meter-reading, calculation of dues and penalties for late payment. The 3 techno parks owned by Sterling are located in Meycauayan and Marilao Bulacan, and Cavite.

Education and Trainings

University of Santo Tomas, España Manila

Bachelors Degree in Electronics and Communications Engineering, 1981-1986 Passed ECE licensure examination

Technical Certification:

Certified SAP MM Consultant on 4.5B

Trainings/Seminars Attended:

SAP Material Management Academy

SAP Warehouse Management

SAP Security Concepts and Authorization

SAP Support Procedure & Processes

Managing Change Program by Ancilla

Managing IT Service Levels by Guthrie-Jensen

Competency Modeling Workshop

Effective Presentation Skills Workshop

Project Management Workshop by Kepner Tregoe

Customer Service Seminar by Hewlett-Packard

Orientation Program on International Standard (ISO 9001:2008) by Moody International

Moving Forward Through Involvement and Synergy

Performance Management Workshop

Strategic Information System Planning

Relational Analysis and Design

Effective Supervisor I & II

Understanding and Managing Stress

Comprehensive Course on Fujitsu System

Desktop Publishing by Apple DPSI

Managing LAN with Novell

EDP Management: Principles and Practices

COBOL Programming Course

Introduction to Document Imaging

References Available Upon Request.

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