Customer Service Representative
Resume:
LATONIA MYLES
Shreveport, Louisiana, 71107
****************@*****.***
WORK EXPERIENCE
TelePerformance Call Center
Shreveport, la
Customer service representative
Nov. 2016-present
My job as a customer service representative agent requires for me to assist the customers as they call in with questions about their account. I began as a csr agent; I was later promoted to a Sme position. As a Sme I am able to better assist the member when they call in is speaking with the agents. My job title was to assist fellow agents with assisting the members that would call in with questions or making payments. I was later promoted to a Lead agent. As a Lead agent I would assist the agents with the members. I would also assist supervisors by taking phone calls that agents are having diffulty with. I was promoted to an Irt agent. In this position I am the person the agent would call to better assist them in helping the members when they would call in. I also work on special projects that have me working directly with the clients.
ELDORADO CASINO AND RESORT
SHREVEPORT, LA
Supervisor
Dec 2000 – Nov. 2016
My job responsibilities requires for me to have specific knowledge and training. I maintain an approachable presentation to guest and fellow co-workers. I allow the guest to see me moving around and monitoring my assigned sections. When a mistake happens, I treat it as an opportunity to win loyal customers. I solve it in a way that is at least negative for the guest. I am professionally and politely greet and observe my dealers as they enter my section. I am a disciplinarian while working on the casino floor. I am trained to protect the integrity of the games. The guest comes first. Give the customers the benefit of the doubt. I am trained to monitor my team so that I may accurately evaluate them. I mentor, coach my team through advice and examples. My goal is to grow by acquiring new skills on a daily basis.
HORSESHOE CASINO AND HOTEL
BOSSIER CITY, LA
Dual Rate Supervisor
Jul 1994 – Dec 2000
My job responsibilities requires for me to have specific knowledge and training. I maintain an approachable presentation to guest and fellow co-workers. I allow the guest to see me moving around and monitoring my assigned sections. When a mistake happens, I treat it as an opportunity to win loyal customers. I solve it in a way that is at least negative for the guest. I am professionally and politely greet and observe my dealers as they enter my section. I am a disciplinarian while working on the casino floor. I am trained to protect the integrity of the games. The guest comes first. Give the customers the benefit of the doubt. I am trained to monitor my team so that I may accurately evaluate them. I mentor, coach my team through advice and examples. My goal is to grow by acquiring new skills on a daily basis.
EDUCATION
I have been in the casino business since July '94.
I have job knowledge of the following games:
Blackjack
Single Deck Blackjack
Roulette
Mini-Bacc
Three Card Poker
Caribbean Stud Poker
Let-It-Ride Poker
Flop Poker
Mississippi Stud Poker
Pia Gow Poker
Casino War
Texas Hold-Em Poker
I am able to observe and identify suspected cheaters, as well as to observe and direct actions of subordinates.
I am able to use all equipment associated with the job, including but not limited to computer keyboard.
I am able to communicate with customers and all levels of employee’s.
I able to review and comprehend the necessary documentation.
I effectively and efficiently move around my work area.
I have knowledge of all the games in which I have been trained for that are on the casino floor
I have knowledge of basic strategy.
I have strong mathematical skills.
I have knowledge of accounting principles, policies and procedures.
I maintain courteous and outgoing attitude with both in-house and public contacts.
I have been trained in accurately payout on bets that are placed.
I am able to stand throughout an eight hour shift.
I am able to move around my work area effectively and efficiently.
I have excellent customer service skills.
I am able to monitor the security of the bankrolls at all table games that I am assigned to monitor.
I am able to resolve guest complaints or problems to ensure courteous and friendly service to all gaming customers.
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