Customer Service Sales

Objective:

Pursuing career opportunities with a progressive organization which will effectively utilize my education and experience to enhance company and personal growth.

Skills / Attributes:

Problem solving

Interpersonal

Multi-tasking

Computer skills

Motivational

Team player

Experience:

Arteriors Home 2000 – 1/2016

Customer Service Representative

Serviced various territories within the U.S. including handling Second Tier accounts (high volume retailers with specific product, shipping and order handling needs).

Service and support of independent sales reps.

Heavy phone interaction with up to 50 calls per day.

Responding to up to 100 emails per day.

Problem resolution through to completion.

Order entry.

Order tracking.

Handling product returns, issuing return authorizations, issuing credits and refund requests when applicable.

Maintaining a high level of product knowledge in order to answer customer and sales reps. questions.

Attended Dallas Market, Home Furnishings trade shows.

Served on employee motivation / information committee.

Jokari/US, Inc. 1991 - 2000

Customer Service Representative/Administrator/Int’l Sales Coordinator

Prepared and processed customer orders.

Heavy telephone contact with customers and Sales Reps.

Pulled and processed orders via EDI.

Processed Sales rep. commission.

Invoiced customers.

Answered 20 telephone lines

A/P, A/R.

Mail distribution

Maintained files.

General office duties.

Acme Distributors 1990 - 1991

Office Manager

A/P, A/R

Order entry

Invoicing

Payroll

General office duties

Education:

Rutherford Business College – 2 years - Graduated

Teche Vocational School – 2 years – Graduated

Francis M. Boley High – 4 years – Graduated

Occupational Training

Nurses Aide, Teletype Operator, Receptionist, Typist, PBX Operator and Info Com Operator.

References available upon request.

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