Medical Customer Service
Resume:
LaTarsha Martin, NRCAHA
Dallas, TX *****
***********@*****.***
Profile
Hard working Medical Office Administrative professional with the ability to be responsible, honest, and work well with others, has great patient rapport and the ability to provide useful information required for the patients’ needs for medical office administration looking for an entry-level position where I can bring my strong knowledge in ethical situations, problem solving skills, and healthcare delivery and information.
Skills
Insurance Knowledge and Verification
CMS 1500 Claim Form, EDI, Medical Terminology
ICD-10 and CPT Coding
HCPS Coding and modifiers
Billing and Coding Procedures
EHR, EMR, Medical based office simulation systems
Word, Excel. PowerPoint, Access, Office, Microsoft Systems
Modern Medical Billing and Coding and Collection Procedures
Excellent leadership and organizational skills
Positive customer and patient skills
Business communications
SQL Structured Query Language
Familiar with multiple healthcare plans and benefits, collection of co-pays, deductibles
Typing 45 WPM
Professional Employment
Procare Injury & Rehabilitation/Celebrity Healthcare/Accident & Injury Chiropractic 03/2017-06/2017
Medical Office Administration Extern
Accurate appointment scheduling and confirmation calls using Eclipse program
Prepare and maintain filing, scanning, documentation, new patient intake record processes
Complete patient vital signs and provided chiropractic assistance to doctors
Responsible for cleaning examination rooms prior to each appointment
Teleperformance 02/2015-05/2015
United Healthcare On-line Customer Service Representative
Heavy Telephone Skills assisting patients with premium billing
Collect patient demographics for enrollment, contracts and referrals to correct departments to further assist customers.
Accept on-line payments from customers and update payment information
Confirm medical insurance eligibility, group plan rates, individual/family plans
Verified coverage
Education
Concorde Career Institute, Dallas, TX
Medical Office Administration Diploma, 2017
Nationally Registered Certified Administrative Health Assistant, 2017
BLS for Healthcare Providers CPR certified, 2017
HIPAA Certification, 2017
Joshua Career Institute, Dallas, TX
Health Information Technology Diploma, 2016
Contact this candidate