Service Representative Manager

Amy C. Johnson

*** ******** ***** ******, ** ****3 704-***-**** ***.***********@*****.***

Objective To exhibit a professional work ethic by providing superior member service and counseling for the maximum benefit of the organization and the membership.

Professional Charlotte Metro Credit Union; Charlotte, North Carolina

Experience Online Service and Credit Advisor Mar 11-June 17

Meet with and advise members of credit counseling and budget/financial counseling

Assist Asset Management/Collections in keeping delinquencies low

Assist members in applying for loan modifications when hardship situations arise

Responsible for maintaining certification as a Credit Union Financial Counselor

Review and process all new account and loan applications in a timely manner

Review all new account and loan applications for possible fraud

Provide professional member service via phone and email communications

Work in conjunction with Branch and Call Center staff

Provide excellent problem solving and cross selling skills

Member Service Advisor Mar 10-Mar 11

See Member Service Representative for reference

Coastal Federal Credit Union; Charlotte, North Carolina

Assistant Branch Manager / Senior Loan Officer Dec 02-Feb10

Support the administration of branch operations, upon the absence of the Branch Manager

Interview loan applicants, obtain all of the necessary documentation to make the loan decision, properly secure the collateral used to qualify for the loan, and approve the loan

Provide information to the membership concerning the different types of loans offered, the terms and interest rates, and the documentation needed to be considered for a loan

Make loan decisions in a timely fashion to meet member needs

Grant loans according to credit union policy and procedures and in compliance with local laws

Provide financial counseling to members in the wise use of credit

Supervise all borrower requests for loan extensions, refinances, or any modifications to original loan terms

Make counter offers to borrowers that are creditworthy but can not qualify for the loan they requested

Member Service Representative Nov 00-Dec 02

Introduce, explain, sell, open, and record saving, checking, and other account types offered by the credit union

Resolve member problem and inquiries on accounts, statements, and transaction history as needed

Assist members in filling out forms, closing accounts, and opening CDs and IRAs

Assist branch personnel in answering questions and solving problems in work-related issues

Follow security procedures and assist in balancing and maintaining branch

Work in a team effort to establish a good working environment both for employees and members

Cross-sell and perform file maintenance on accounts

Ensure that all member information is kept confidential

Refer member to other alternative investment options

Process fraudulent claims, stop payments, and wire transfers

Maintain a professional appearance, courteous attitude, and knowledge of credit union policies and procedures

Financial Service Representative Mar 00-Oct 00 (Mega Force Staffing) Nov 99-Feb 00

Process member transactions in a courteous manner

Process mailed-in transactions and forward receipts back to the member

Verify account information and ownership before processing transactions

Answer questions about rates and services

Education University of North Carolina at Greensboro Aug 96-May 99

BA in Psychology and Classical Studies

University of North Carolina at Charlotte Aug 94-May 96

University Honors Program

Service

Certified CU Financial Counselor (CCUFC)

C.L.A.S.S. Certification

Management Enrichment Training

“The Customer” Certification

References Available Upon Request

Contact this candidate