Field Service Engineer
Resume:
Warren Morrow
**** **** ******** ******, *********, WI 53219
************@*******.***
Objective: Highly motivated Field Service Engineer, in search of full time position
HIGHLIGHTS OF QUALIFICATIONS:
Experience with Microsoft Active Directory, Visual Basic, C+, MS Office, Windows 98, NT, XP, Hardware and Software troubleshooting and Installation, Sun, Dell, Compaq servers and Oscilloscopes, Multi meters, Frequency converters, Signal Generators, Microprocessor programming, Radiation Calibration Meters
10 years of experience in testing, installation, troubleshooting and maintenance of electronics equipment.
4 years experience installing, maintaining, and upgrading system networks
Successful in learning and comprehending new systems and methods
Exceptional communication and interpersonal skills; effective presenter
Demonstrated ability to overcome obstacles while working in stressful situations
Extremely dependable in completing projects accurately, on time and within budget
Quickly grasps and readily applies innovative software and information technology concepts, then streamlines administrative processes to improve workflow efficiency
Works well under pressure due to ability to prioritize work tasks and manage projects
Successfully resolves both short and conflicting deadlines
Sharp innovative and quick learner with established
Flexibility to adapt quickly to change and maintain poise under stressful conditions
Exceptional computer troubleshooting hardware, software, network issues, and administrative support
EDUCATION:
University of Maryland CCAF Degree in Electronics 2002
University Wisconsin/Milwaukee attended-attained Junior status – pursuing BS in MIS 2002-2006
EXPERIENCE:
Ziehm Imaging Inc
Field Service Engineer
October 2015-Present
Responsible for servicing Ziehm c-arms and Orthoscan Mini c-arms.
Responsible for software upgrades on c-arms.
Responsible for system install and network setup. Responsible for troubleshooting network issues.
Responsible for scheduling and performing preventative maintenance.
ZBB Energy
Senior Field Service Representative
July 2013-October 2015
Responsible for the installation and service of renewable energy systems.
Responsible for software and hardware upgrades as well as maintenance of energy storage systems.
TomoTherapy/Accuray
Field Service Engineer/Lead Installer
Jan 2008 to July 2013
Responsible for providing technical support for the TomoTherapy HiArt II. Responsible for the onsite management and resolution of customer equipment issues and requesting further resources on an as needed basis to quickly resolve problems.
Responsible for all equipment upgrades to include hardware, software, and network upgrades. Responsible for troubleshooting system issues to include network, software, hardware, electronic and mechanical problems.
Responsible for system installations to include hardware, software and network setip.
TomoTherapy
May 2007 to Jan 2008
Manufacturing and Test Technician
Responsible for the testing and maintenance of the TomoTherapy HiArt II. Responsible for the calibration and complete functionality testing of the HiArt II.
Adecco (GE Healthcare)
October 2006 to April 2007
Manufacturing and Test Technician
Responsible for the testing and maintenance of CT equipment to include the VCT, H-Power 60/100, and RT product lines. I was responsible for functionality testing of the various CT systems.
US Army National Guard
September 2004 to 2007
LAN Technician
Part of a team responsible for performing network administrator functions; including password changes and e-mail account management for approximately 120 soldiers, install computer hardware to include servers, pcs and printers and install software.
University of Wisconsin-Milwaukee
April 2003 to January 2005
Help Desk Technician
Answer a wide variety of questions such as problems with computer disks and viruses, UWM e-mail accounts, internet and web connections, and basic computer software questions. Change passwords for student e-mail accounts. Perform preventive maintenance on computer systems throughout campus. Install software to include upgrades on campus computers.
US Air Force
May 1996 to September 2002
Electronics Technician
Perform scheduled and unscheduled maintenance on 43 satellite, radio and computer systems comprised of 2,500 equipment items valued, supporting one of Air Intelligence Agency's largest field sites. Use electronic test equipment and diagnostic software to troubleshoot and verify proper operation of mission equipment and systems. Troubleshoot communications equipment and electronics systems to the component level. Responsible for the research and requisition replacement parts for equipment. Perform system installations and removal.
ADDITIONAL ASSETS:
• Military background with the United States Air Force
• Self-motivated with superb initiative
• Strong written and verbal communication skills
• Close attention to detail
Contact this candidate