Customer Service Information Systems

John D. Hallett

Montgomery, Texas *****

****.*.*******@*****.*** 317-***-****

LinkedIn: www.linkedin.com/in/JDHallett

Chief Information Officer

20+ years’ success leading technology strategy to meet business demand, service, and value

Highly accomplished IT Executive with repeated success leading strategy and implementation of technology that supports transformation and innovation across the organization. Recognized for leadership in internal systems design and development, systems planning, computer operations, networks, data warehousing, architecture, data processing, data security, telecommunications, systems support, analysis and project management. Demonstrated ability to focus on high-payoff improvements to achieve immediate bottom-line benefits. Proven track record of success in developing solutions that improve the efficiency of IT and business operations.

Highlights of Expertise

Business Systems Engineering

Technology Scalability

Full Life Cycle Project Management

Budget Administration

Business-driven Technology Organizations

Network and Systems Administration

Team Development/Motivation

Regulatory Compliance

Career Experience

Itechspecialists, Montgomery, TX

Provided IT consulting services for small-to-medium (SMB) size business.

PRINCIPLE/CONSULTANT (2000 to Present)

Carmel Financial Corporation, Carmel, IN

Provided executive-level leadership with full accountability for all technology initiatives, including architectures, integration, systems, data center, security and data privacy, data management, customer support, enterprise applications, telecommunications, disaster recovery, and all other aspects of the technology infrastructure.

SENIOR VICE PRESIDENT/CHIEF INFORMATION OFFICER (2000 to 2016)

VICE PRESIDENT/DIRECTOR OF INFORMATION SYSTEMS (1998 to 2000)

DIRECTOR OF MANAGEMENT INFORMATION SYSTEMS (1997 to 1998)

Developed and provided vision, strategy, direction, and oversight for information systems and technology in a manner to ensure the effective, efficient, and secure operation of all systems.

Executed an enterprise wide security strategy that mitigated risk through the right balance of security measures and operational flexibility.

Prepared IT business plans and budget plans to enhance and support data, voice, network infrastructures, and services.

Designed and developed new credit processing system which significantly reduced resources required to process credit applications and purchase credit contracts.

Implemented and maintained an automated contact center system to support collections, customer service, and sales.

Maintained a current business continuity plan for information technology resources. Conducted ongoing risk assessments and audits to ensure that information systems are adequately protected and meet security requirements.

EARLIER CAREER

Indiana Army National Guard

Communications Manager (1995 to 1997) / Computer Specialist (1992 to 1995) / Project Officer (1990 to 1992)

Education

Texas A&M University, College Station, TX

BACHELOR OF ARTS

Keller Graduate School of Management, Indianapolis, IN

MASTERS IN BUSINESS ADMINISTRATION

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