Customer Service Financial
Resume:
MARCUS THORNTON
** ******* ***** ******, ** ***** ***************@*****.***
OBJECTIVE
Well recognized for being a motivational monster with a team player spirit that is detail orientated. Strong interpersonal skills, trouble shooting, and efficiency is my motor for production. Building solid relationships through completing various tasks with a customer service mindset in a timely manner. Seeking a position that is challenging with growth potential to maximize my personal skills to generate continuous revenue for my team.
EXPERIENCE
The United Brotherhood of Carpenters / Edison, NJ.
Carpenter - 06/2015- Current
Professionally trained carpenter’s apprentice by the top ranked institution in the Northeast region.
Worked on various sites and perform all aspects of carpentry focused on deadlines and attention to detail in the commercial and private sector.
Skills include scaffolding,aerial lifting, welding, rigging, material handling and transit, ergonomics and work-site safety
TWIC certified
Yellow Brick Financial/ Conshohocken, PA.
Financial Advisor- 02/2007-03/2010
Helping clients achieve financial goals and develop a detailed plan within their means to get them there.
Personally developed strategic investments and savings plans for both immediate and future wealth accumulation based on current household income and budget planning.
Ranked number one 12 consecutive months for revenue generated for the company.
Providers Financial, ModPilot/ Carlsbad, CA.
Mortgage Loan Modification Specialist- 05/2010-06/2012
Ranked #1 for revenue generated for 18 consecutive months
Analyzed mortgage file, evaluate borrower’s financials, manually calculating rate of pay, review bank statements, tax returns and determine payment reduction based on Federal Guidelines
Determine the value of each property by means of property report, BPO and appraisals
Knowledgeable of principal practices and regulations applicable to mortgage lending and create a work out a solution that best meets the company and customer’s financial situation to implicate repayment plan as an alternative to Foreclosure.
Yellow Brick Financial/ Conshohocken, PA
Debt Advisor- 01/2013-03/2015
Due to my successful track record and profitability with the company, I was asked to return to run a new division of the company.
Main duty is to help customers get out of debt to avoid filing for Bankruptcy.
Worked with unsecured debts such as credit cards, personal loans, and charged off debts lingering on the credit report to settle for a lesser amount.
Credit repair for customers to be able to have credit worthiness in the future.
EDUCATION
West Chester University/ West Chester, PA
Bachelor of Science (Marketing/Business) 2004
Northeast Regional School of Carpentry/ Edison, NJ
Certification for Licensed Carpenter, 2015
REFERENCES
AVAILABLE UPON REQUEST.
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